SSL in BO: na radio button. Rapid SSL. Aggravating problem.

[Pauline_Presta]

Hi to all,

 

First of all, I must say I really appreciate Prestashop fast and reliable community. But this time sth is really on the stake as I cannot find a solution and it prevents my shop from starting. The problem is aggravating on the net - just ask Mr Google, but the solution is not so far provided.

 

What is more, I think people do not pay a big attention to provide their customers with https connection on LOG IN, CKECKOUT and so on... Visited lots of Prestashops nad frankly speaking, not a majority have such connections enabled. The problem might be even worse. Why? People rarely (as in general) change default options in their shops, devices etc. This time, for example after they couldn't have turned ssl on, they leave it as it is, that is to say... they don't alarm it, post and claim for support. I think it's not the solution.

 

Let's come to the facts.

 

When I go to enable SSL in the Preferences tab in back office and click on the link to enable SSL, the domain in the address bar changes to https://mydomain.com but the radio buttoin does not appear.

I have tried every possible solution for this, I have a valid private RAPID SSL certificate and I can access my site by typing https://mydomain.com in the address bar so I know the cert is working. Host provider tells everything is ok, I cannot run my shop although I have tried about six new installations.

 

Have a look: kusicielska.pl and try to click Log in - there is no https, why?

 

Can someone please help me? Mail: [email protected]

Thanks

[Omega]

I had a similar problem. When I purchased my SSL I had it for mydomain.com and not www.mydomain.com

 

Something this simple can cause a whole lot of trouble. I had to purchase another certificate. Have you tried contacting your SSL issuer?

 

I hope this helps as this is as far as my experience goes.

[Pauline_Presta]

Thank You Omega for reply.

 

My Radpid SSL is valid for www.kusicielska.pl, my domain is: kusicielska.pl. When I type in a browser: www.kusicielska.pl, it redirects me to kusicielska.pl. From what You have told, my cert is on correct domain, am I right?

 

I have contacted both SSL issuer and hosting provider via which I bought this cert. Rapid washes his hands and... directs me to the seller, that is to say to... hosting provider, who claims the cert is ok and well configured.

 

What is more, after trying to enable ssl in BO (trying, because there is no radio button after all), I wen on ftp to check frontcontroller.php, $_SERVER[‘HTTPS’] exists in several places in this file and is... off. So I went to phpmyadmin to enable it by brute force, but nothing in frontcontroller has changed.

 

I'm begging for your help.

Pauline

 

Additional info:

 

Prestashop: 1.4.4.1

Linux #1 SMP Fri Nov 18 20:48:37 CET 2011 x86_64

Apache

PHP: 5.2.17

MySQL: 5.1.60

Short url/rewriting - enabled

[Pauline_Presta]

I only have several $_SERVER['HTTPS']) != 'off' in my FrontController.php. SSL is turned on and in BO it´s working, but not in FO. Please help me.

[Omega]

Im no expert, but have a look at the following links.

 

http://forge.prestashop.com/browse/PSCFI-2485

 

http://www.prestashop.com/forums/topic/99081-solved-problems-with-ssl/

[gkontos]

Hi Pauline_Presta

 

Do you see this option is the BO preferences ?

 

[Pauline_Presta]

Hi gkontos,

 

Thank You for your interest put in my affair.

 

Unfortunately I cannot see this option. When I go to enable SSL in the Preferences tab in back office and click on the link to enable SSL, the domain in the address bar changes to https://kusicielska.pl but the radio buttoin does not appear. There is no that option. There is no such tick YES or NO...

 

Big thanks also to Omega, I studied carefully all the links you provided. The main difference is that in for example frontcontroller.php in my case there is $_SERVER['HTTPS']) == 'off' in several places in that file, and I don't know whether change this to:

$_SERVER['SSL']) == 'off' or

$_SERVER['HTTPS']) == '1' or

$_SERVER['HTTPS']) == 'on' or maybe

$_SERVER['SSL']) == '1' or

$_SERVER['SSL']) == 'on' ???

 

When I changed it to the following version, $_SERVER['SSL']) == 'off' (as advised on Prestashop forge), the radio button is still missing... stille undone

[gkontos]

First of all don't manually edit the php file! We have a few shops with your version and nothing needed to be changed!

 

Go to Preferences SEO & URLS and make sure that the Shop Domain Name & Shop Domain Name for SSL is the same.

 

Try using the force compile feature under performance

 

And finaly regenerate your .htaccess file

 

Best Regards,

 

George