the hat lady Posted December 17, 2011 Share Posted December 17, 2011 I received a customer message today that they could not check out cause "no payment modules are installed" message had come up while they were trying to check out. I tried and yes they were right. That morning other orders had gone through fine. Later in the day all was well again. Has this happened to anyone else and if so does anyone know why. I have 1.4.6.2 version. Regards Julie Link to comment Share on other sites More sharing options...
tomerg3 Posted December 17, 2011 Share Posted December 17, 2011 Most likely a restrictions in the payment tab in the backoffice to their country. Check the country they used, and see if the payment modules you have are enabled for that country. http://screencast.com/t/GCx5lsNbx0U1 Link to comment Share on other sites More sharing options...
the hat lady Posted December 18, 2011 Author Share Posted December 18, 2011 They are in the same country and city as me and as the orders I had had that morning. Link to comment Share on other sites More sharing options...
tomerg3 Posted December 18, 2011 Share Posted December 18, 2011 Very odd can you reproduce the issue? Do you have any more info about their browser, OS? Link to comment Share on other sites More sharing options...
doekia Posted December 18, 2011 Share Posted December 18, 2011 Did I miss something or you did not mentionned the "brand" of the payment gateway? Link to comment Share on other sites More sharing options...
the hat lady Posted December 19, 2011 Author Share Posted December 19, 2011 When my new customer messaged me I logged in as a buyer I proceeded all the way to the "Choose you payment method" screen, but I also got the same screen as she did, which said " no payment modules have been installed" I have 2 payment modules installed Check and Paypal. I logged into back office and they were there and definitely installed. Later that day I logged in again and tried the process and voila! all was there and I was able to check out and pay. My concern is why in the middle of the day did this happen, is if a bug in 1.4.6.2? We were all buying from Auckland NZ in NZD. Link to comment Share on other sites More sharing options...
tomerg3 Posted December 19, 2011 Share Posted December 19, 2011 hard to tell, especially if you cannot reproduce the issue. Link to comment Share on other sites More sharing options...
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