[SOLVED] Crash: Catalog & Categories, how do i reset?

[V12]

Finally got most issues worked out, and now my "Categories" section crashes after importing a test category .csv file.

 

Now a endless number of categories have appeared with the same name i can't delete them and when i try i'm getting 2 error messages

 

1. An error occurred during deletion.
   
2. An error occurred during deletion.
   

 

The layout of the categories section in the back end is also very strange suddenly i can only make sub-categories, can't delete the incorrect main category ether (this one is still under "Home" in edit mode but not when i view the overview page).

 

To make it worse categories bar in the front end is also vanished.

 

Only logical thing i can think of now after failing five times in fixing would be a Reset or reboot of Presta to go back to default.

 

How do i go about resetting, or even better fixing the issue?

[Mike Kranzler]

Hi V12,

It looks like you may have accidentally imported the file multiple times, which is causing you this issue. The simplest thing to do in this situation is just do a clean reinstall.

 

I hope this helps.

 

-Mike

[V12]

Hi V12,

It looks like you may have accidentally imported the file multiple times, which is causing you this issue. The simplest thing to do in this situation is just do a clean reinstall.

 

I hope this helps.

 

-Mike

So I'd need to delete all Presta MySQL and Folders from the server?

[Mike Kranzler]

Yes, just clear everything out and do a clean install from scratch. If you have all the necessary database information, it shouldn't take you more than 15 or 20 minutes.

 

-Mike

[V12]

Re installed with newest version all working fine,

 

I see what caused the crash now,in the .csv ID line there was a "1" causing the system the conflict with the Home folder

[Mike Kranzler]

Great, I'm glad you were able to get this working! I'll go ahead and mark this as solved for you.

 

-Mike