joopleberry Posted December 9, 2011 Share Posted December 9, 2011 Hello, I'm having a weird problem where the values that i enter into the "features" set are duplicated as a set. (please see screenshot attached). It's only happening for items that I added recently, and the older items are still showing the values correctly (screenshot). I haven't done anything special, so no idea what happened... any ideas anyone? =/ TIA! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 9, 2011 Share Posted December 9, 2011 Hi joopleberry, Can you please PM me with your Back Office login credentials (username, password and admin URL) so that I can look into this for you? -Mike Link to comment Share on other sites More sharing options...
joopleberry Posted December 9, 2011 Author Share Posted December 9, 2011 Sent! Thanks so much for offering to help... Also I tried duplicating the items that didn't have this error, but it turns out that the new duplicated items face the same problem as well... Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 9, 2011 Share Posted December 9, 2011 Sent! Thanks so much for offering to help... Also I tried duplicating the items that didn't have this error, but it turns out that the new duplicated items face the same problem as well... I'm taking a look at this now, but can you please point me to a specific product that is duplicating the features so that I can try to hone in on the issue? -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 9, 2011 Share Posted December 9, 2011 I just went through a bunch of your items, but I didn't find a single instance of duplicate features. Can you please either point me to a product that displays this issue, or confirm that it is no longer an issue for you? -Mike Link to comment Share on other sites More sharing options...
joopleberry Posted December 10, 2011 Author Share Posted December 10, 2011 I've sent you a PM! Link to comment Share on other sites More sharing options...
joopleberry Posted December 10, 2011 Author Share Posted December 10, 2011 Not sure if this helps, but it seems that for some reason it is inserting multiple entries into the database... Have attached screenshots where I added the value "asd" and removed it... It just happened all of a sudden I'm not sure where to look... Thanks! *EDIT* i just deleted all other languages from prestashop, and my db is only showing 1 entry now, but still shows duplication on the products itself.. (products id #95 and #96) maybe its something to do with the code? :/ *EDIT 2* ok i realised this only happens to the latest 5 (it seems) products - for example when I added new products, #95 and #96 no longer have this problem, but the newest ones do... Link to comment Share on other sites More sharing options...
joopleberry Posted December 12, 2011 Author Share Posted December 12, 2011 anyone can help please? it's a very weird bug, affecting only the latest 5 products, so i'm not sure where to start looking... Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 12, 2011 Share Posted December 12, 2011 Hi joopleberry, I am going to try to look into this for you with a developer this afternoon. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 12, 2011 Share Posted December 12, 2011 Hi joopleberry, I'm looking at this now, but once again, the product link you PM'd me does not have this issue. Have you seen this on any computer other than your own? -Mike Link to comment Share on other sites More sharing options...
joopleberry Posted December 13, 2011 Author Share Posted December 13, 2011 Hi joopleberry, I'm looking at this now, but once again, the product link you PM'd me does not have this issue. Have you seen this on any computer other than your own? -Mike Hi Mike, As I mentioned, I have since added more products, and the problem only affects the latest 5 products so those links I gave you are invalid now. The latest 5 product IDs are 104 ~ 108... e.g. /ladies-outerwear/108-sailor.html /ladies-outerwear/107-striped-workout-set.html The problem exists on all browsers, and also on my iPad.. Thanks! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 13, 2011 Share Posted December 13, 2011 Hi joopleberry, In this situation, you may want to consider opening a new ticket here to get help from our support team. -Mike Link to comment Share on other sites More sharing options...
joopleberry Posted December 13, 2011 Author Share Posted December 13, 2011 Hi joopleberry, In this situation, you may want to consider opening a new ticket here to get help from our support team. -Mike Thanks Mike! Will do. Thanks so much for your time Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 13, 2011 Share Posted December 13, 2011 Hi joopleberry, As I mentioned on the support ticket, this turned out to be a bug with the new products module, so I have created a bug report which has been passed along to our development team. If you have any additional information relating to this issue, please post it there to ensure that our team has everything they need to fix it for you and the rest of our users. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 18, 2012 Share Posted January 18, 2012 Hi joopleberry, It is my understanding that one of our developers has now fixed this for you on your site. Can you please confirm whether or not this is the case? -Mike Link to comment Share on other sites More sharing options...
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