fitgura Posted November 30, 2011 Share Posted November 30, 2011 Hi Presta users! I use PS 1.4.1.0 and my customers told me that my password.php cannot work as I desired! If I want to renew my forgotted password, there is an error message: There is no account registered to this e-mail address. But of course the email is registered!!! What could be the problem??? Link to comment Share on other sites More sharing options...
fitgura Posted December 5, 2011 Author Share Posted December 5, 2011 Hi! Is there any Idea? Link to comment Share on other sites More sharing options...
fitgura Posted February 15, 2012 Author Share Posted February 15, 2012 no there is no idea Link to comment Share on other sites More sharing options...
Carl Favre Posted February 15, 2012 Share Posted February 15, 2012 Hi fitgura, Have you checked on the bug tracker? Link to comment Share on other sites More sharing options...
mmsh Posted October 25, 2012 Share Posted October 25, 2012 (edited) hi, this problem can be encountered when the user has a guest account (password is not registered). If it's this way, you can try to transform the user into a real account and you should solve your problem ;-) OR it could be an issue related to a fresh install: remember that you have to backup your old COOKIE KEY into config/settings.inc.php to be able to login and work as usual with your customers...hope this helps Edited October 25, 2012 by mmsh (see edit history) Link to comment Share on other sites More sharing options...
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