Price value not displaying uniformly - URGENT Help needed

[Guest]

Firstly, let me apologise for posting here rather than the Tax forum, because I think this has wider implications

 

It is to do with how the price is displayed in Store

 

You can see here how I have prices set up in the BO

 

 

So to me that SHOULD mean that the price including TAX is displayed on the store and only when a customer log sin and gives an address will it decide if the tax is valid, and remove if possible, This way a customer always see the highest price at the outset

 

Now, this is what I can see in Firefox and Internet Explorer when I visit the site and I am not logged in. (Should say I am in the UK, and Firefox and IE are configured for UK)

 

I expect to see the price inc VAT, but although it tells me that I am, that price is actually the NET price

 

(relevant)

 

And when i log in, the price goes up to include the tax

 

Cart not logged in

 

Cart logged in

 

A major surprise for the customer who has just found out they need to pay 20% more than they thought

 

Now

 

Chrome gets it right (on the same computer)

 

So i tested on a number of computers, and I can tell you this is inconsistent. Sometimes in IE the price is right, sometimes not etc

 

So I am really confused, and worse still concerned that we are losing customers

 

So

 

Please can you all check your own stores in this way and report back and also check out my link to tell me what you see (and from where and which browser)

 

Does anyone have any idea what is going on and how I can sort this out?

 

Please tell me what you see here:

 

http://www.graphskil...ible-clips.html

[Dave L]

This is interesting......

 

In Thailand and using Firefox, Chrome and IE, all are giving me £1.52 tax incl.

 

I would have thought that the price displayed when not logged in would be that of your default country.

 

Just wondering also if you have set the Tax Rules so that all countries outside of the EU have 0% tax (not sure this is relevant to your issue though).

 

Have you tried clearing your Firefox History and delete the prestashop cookie ?

[Guest]

Hi Dave

 

ideally in Thailand, you should just see the net price (£1.27) But I understand that Prestashop cannot know that you are in Thailand - Except that your Browser does (Shame it cannot get some data from there).

 

Tax rules are set for No Tax everywhere except the EU

 

OH WOW

This is either scarily bad, or scarily good, I cannot decide

 

I tried clearing the cache and cookies, and everything returned to normal - THANKS

 

But, on investigation, Presta is remembering your settings even when not logged in. So it is remembering that the user I am logging in as - not only my country / address BUT the VAT Tax status, so when I revisit the store (even when not logged in) it shows me the relevant price I will pay - it even seems to be remembering which address I last used AND discounts from groupings.

 

No wonder I was confused when trying to check prices because I some times log in as though I am in Australia, or Germany, UK etc to check postage costs

 

So, not a bug, but a design

 

But is it right? Would it not be better to be able to display Net Price and Gross price at the same time unless logged in?

 

Phew!

[Dave L]

Frustrating eh?

 

I find this with Firefox (that's all I use nowadays) all the time. In fact I was using the shipping estimator and put a postcode in, and now, every time I use the estimator to test different country shipping, the postcode is pre-filled, but only on the site I was testing. The only way to stop it is the browser cache.

 

I seem to think there is a module somewhere that detects IP addresses and prestashop switches to the language settings for the IP address's country.

 

Anyway, your site is looking good. Ever thought of using front office translations to change all instances of tax incl. and tax excl. to incl. VAT and excl. VAT. A bit more UK friendly if that's where the bulk of your sales are.

 

Good luck

 

Dave.

[Guest]

 

 

Anyway, your site is looking good. Ever thought of using front office translations to change all instances of tax incl. and tax excl. to incl. VAT and excl. VAT. A bit more UK friendly if that's where the bulk of your sales are.

 

Good luck

 

Dave.

 

Thanks, and done the translations

[Dave L]

Nice one. Looks more like it to me anyway.