Loyalty points

[mrzoom]

The loyalty points from each order has to be locked from being converted to vouchers under the returning period else customer can do like this:

 

They buy some product and some points is marked as incoming.

The order is fine and paid for and someone in backoffice marks the order as delivered.

Now the loyalty points are valid.

Then the customer converts the points to a voucher.

And now he has a voucher of $10.

That voucher can't be used under the returning period which is great.

 

Next the customer returns all products.

The points summary in his account shows that he lost his points and he has a negative amount of points.

BUT the voucher is still valid.

 

So he waits out the returning period.

And makes an order and used the voucher.

[Shinjo360]

This is a problem for me.

 

Sure i can cancel the vouchers by myself but with hundreds of customers this is impossible to handle.

 

How can this be fixed? I would like to fix this now if possible. Anyone else with this problems?

 

Also regarding the returnperiod by 14 days in Swedwn which is mandetory by law.

[OC2PS]

Sorry, I do not have a solution, but wanted to chime in with my opinion.

 

I think you have found an issue, which is technically an issue to be sure. However, from the marketing perspective, I've found it useful not to close all avenues for customers to cheat you. Sure, you find the occasional rogue who would try to abuse the loopholes, but on the whole I've found it better not to devote too much energy on plugging all loopholes.

 

Since you are from Sweden, you might be familiar with the story of the mobile operator Chess, who were later acquired by Telenor - frankly, Chess has left themselves open to a lot of abuse and defrauding by customers, but ultimately it ended up benefiting them. Lovefilm - a DVD rental by post company, which was acquired by Amazon in the UK also leaves itself to abuse like that...they can plug the hole of customers stealing their discs simply by insuring every disc they send, but that would price them out of the market. Over almost a decade of operation, they've "lost" an insignificant number of discs, especially compared to the discs that end up being overused i.e. used beyond their expected life. Microsoft Chairman Bill Gates is on record, having said how piracy actually helped their business.

 

So, while I can not know if the PS team can/will solve this issue, my suggestion is that if they don't, then you don't have to obsess about it.

 

Just my 2c worth, of course.

[radus]

Hi,

 

From my "brick retail" experience I know in all EU in all countries is a time-frame when consumer can return product no questions asked. I propose that points to be awarded ( even if tranzaction processed ) after a ( configurable in Back Office ) period of time from payment. If somebody decides the reward is to be applicable immediate, time can be set to 1 day, elsewhere, to 10 - 14 - 30 days, depending on local legislation.

 

As placement for the box, I would suggest in the "Loyalty Module" , 6th row after selection box of "Points are awarded when the order is"...

 

What is your oppinion ?

 

Regarding Vouchers issue, this can be handled if issue for the previos period ( month, quarter, etc ) AFTER closing the "returning period" ( ex. for Sweden's 15 days, therefore Vouchers can be issued on the 20th for tranzactions of last month ).

 

QUESTION : Are points awarded at product level or Tranzaction Level ? ( in 1.4.5.1 )

 

Cheers,

 

r