spectrum sports Posted November 16, 2011 Share Posted November 16, 2011 Hello, I´m going nearly mad in creating items in prestashop, wich have differen attributes. For example: T-Shirt, colors: black, blue and white, size: medium, large, x-large I´m using the wizzard and the different attribute are shown online (please have a look: http://www.spectrum-...hortsleeve.html) but when i choose for example black + x-large and add this item to the cart, only the standarditem will be added to the cart. This happens to all of my products which have different attributes. Can you please tell me, whats going wrong here? Kind regards Martin Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 16, 2011 Share Posted November 16, 2011 Hi Martin, I just sat down with a developer to take a look at this, and it appears that you have a Javascript error that is preventing your page from accurately calling values from your database in order to add the proper attributes to your cart. This may or may not be the issue, but there is a permissions error involving the Facebook module you have installed. Before anything else, please try uninstalling that module, as it could potentially be causing you these problems. If that isn't the root of your issues, it is likely due to some custom changes to your theme and you will likely want to try reinstalling a clean version of the theme in place of your current version. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
spectrum sports Posted November 16, 2011 Author Share Posted November 16, 2011 Hello Mike, thank you very much for your quick response. I´ve just tried your advises but it still does not work. I´ve uninstalled the facebook like box and switched to different themes bute unfortunately this does not solve my problem. I´ve just noticed one more problem: when i try to enlarge the product picture (view full size) this does not work either. Kind regards Martin Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 16, 2011 Share Posted November 16, 2011 Hi Martin, As I mentioned, it looks like there has been some customization in your theme that could be causing you these issues. Can you please try to upload and switch to a clean version of the default theme to see if the issue still persists? -Mike Link to comment Share on other sites More sharing options...
tomerg3 Posted November 16, 2011 Share Posted November 16, 2011 There are a bunch of Javascript errors on your product page http://screencast.com/t/QdimsoKLhv It looks like some other major parts of the product page (JS combination mapping) are also missing. You should try to restore the original theme, or contact whoever butchered your theme. Link to comment Share on other sites More sharing options...
spectrum sports Posted November 17, 2011 Author Share Posted November 17, 2011 Thanks again for your answers. As I´m quite new to these topics (as you might have noticed) can you please tell me how to reinstall (or restore) the original theme without loosing all the articles? Is it possible to install a completly new version of prestashop and then import the articles (with descriptions, pictures, etc) from the old store? Kind regards Martin Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 17, 2011 Share Posted November 17, 2011 Hi Martin, Go ahead and try using the ThemeInstaller under Modules > Themes in your Back Office to add this to your site: prestashop.zip I hope this helps. -Mike Link to comment Share on other sites More sharing options...
spectrum sports Posted November 18, 2011 Author Share Posted November 18, 2011 Hello Mike, thanks but this does not work as when I try to install the theme it always says "Bad configuration file". Any hints? Kind regards Martin Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 18, 2011 Share Posted November 18, 2011 Hi Martin, As long as you're sure to back up your database first, you shouldn't have any problems if you just do a clean reinstall of the software using the version posted here. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
tomerg3 Posted November 18, 2011 Share Posted November 18, 2011 it looks to me like an issue with the theme. You should download the same version of Prestashop that you currently use (do not mix versions). If it's older than 1.4.5, and you do not have the original files, do a google search for "older version of Prestashop". Then, rename the current theme folder you use (likely /themes/prestashop) and copy over only the /themes/prestashop folder from the Prestashop installation file you just downloaded. Make sure to set force recompile (Preferences->Performance) to YES Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 18, 2011 Share Posted November 18, 2011 Hi Martin, As Tomer said, if you aren't using the latest version (1.4.5), you'll need to locate the files to reinstall your current version. To simplify that for you, you can find all previous versions here, courtesy of our dear friends at Google . I hope this helps. -Mike Link to comment Share on other sites More sharing options...
verhoej Posted November 18, 2011 Share Posted November 18, 2011 hi, Got the same problem with v 1.4.4.1 only the standard adds to basket. this error in Chrome: product .js line 155 Uncaught ReferenceError: id_color_default is not defined Link to comment Share on other sites More sharing options...
spectrum sports Posted November 18, 2011 Author Share Posted November 18, 2011 Hello again, thanks again for your suggestions, I really appreciate your help, but unfortunately changing the theme againts a original one (suggested by tomerg3 and downloaded from mike´s link) didn´t help either. Only the standard product are added to the basket. I´m really afraid of doing a complete reinstall as loosing all the items would meen many hours of work for me. As verhoej seems to have exactly the same problem, maybe we can find a solution! Kind regards Martin Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 18, 2011 Share Posted November 18, 2011 Hi Martin, As long as you are sure to back up your database, you shouldn't have anything to worry about. Since this appears to be due to changes made to your default installation, reinstalling the software really is the best and easiest method to fix this issue. What version of PrestaShop are you using? -Mike Link to comment Share on other sites More sharing options...
tomerg3 Posted November 18, 2011 Share Posted November 18, 2011 It looks much better now, also copy the /js folder (in the main directory), let us know when that is done. Link to comment Share on other sites More sharing options...
spectrum sports Posted November 18, 2011 Author Share Posted November 18, 2011 Hello tomerg3 i´ve just copied the js folder into the main directory, but the problem persist. Kind regards Martin Link to comment Share on other sites More sharing options...
spectrum sports Posted November 18, 2011 Author Share Posted November 18, 2011 Sorry, one step back, I made a mistake....keep you updated as soon as I will have corrected this! Link to comment Share on other sites More sharing options...
spectrum sports Posted November 18, 2011 Author Share Posted November 18, 2011 Ok i corrected my error, but the problem still persists. Link to comment Share on other sites More sharing options...
tomerg3 Posted November 19, 2011 Share Posted November 19, 2011 Last thing to try, disable the following module "slidefeatured" Link to comment Share on other sites More sharing options...
spectrum sports Posted November 19, 2011 Author Share Posted November 19, 2011 TOMERG3 you are the man! Thanks so much for your help, the module "sildefeatured" was butchering my store! If you don´t mind, can you please PM me your Name and Postal address so that I can sand you a small gift from my shop for you help? Kind regards and thanks so much! Martin Link to comment Share on other sites More sharing options...
tomerg3 Posted November 19, 2011 Share Posted November 19, 2011 Glad I could help, and thanks for the offer PM sent. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 21, 2011 Share Posted November 21, 2011 As always, thanks Tomer! And it looks like you picked the right store-owner to help too . -Mike Link to comment Share on other sites More sharing options...
tomerg3 Posted November 21, 2011 Share Posted November 21, 2011 Always glad to help, and add to my collection of gifts (I had received underwear, socks, and a nice postcard from Australia). Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 21, 2011 Share Posted November 21, 2011 Always glad to help, and add to my collection of gifts (I had received underwear, socks, and a nice postcard from Australia). Well that just sounds like a disappointing Christmas... Link to comment Share on other sites More sharing options...
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