Ryouji Posted November 15, 2011 Share Posted November 15, 2011 Hello, 15 days ago I bought this module on the website of PrestaStore, I tested the module in different versions of Prestashop and Wordpress, developed and undeveloped and not working. This is why it took more than 15 days trying to talk to the developer of this module by mail through the web form PrestaStore, and does not answer. I also contacted Prestashop, but I say wait for the developer to answer, frankly I'm tired of waiting for days and days without any solution and not contact the developer samples. Prestashop not love me back the money, so ... What do I have? a module does not work and no refund of what I paid for it. I do not know as I shall call you but I see a SWINDLE!!! I was not expecting that Prestashop I was disappointed Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 15, 2011 Share Posted November 15, 2011 Hi Ryouji, Can you please PM me with all the details of your issue? I would like to look into this for you. -Mike Link to comment Share on other sites More sharing options...
Ryouji Posted November 15, 2011 Author Share Posted November 15, 2011 I sent you a PM, thanks Link to comment Share on other sites More sharing options...
Lem Posted November 29, 2011 Share Posted November 29, 2011 I have just purchased this module and it works fine. Needs to do some css tweaking to match the look of the original cart block, but otherwise pretty simple. What issue are you having? I may be able to help. Link to comment Share on other sites More sharing options...
Lem Posted December 1, 2011 Share Posted December 1, 2011 That said, I am having real trouble getting the css on the cart block to work properly, but the main problem is that it uses flash, so it's a real no-go for my customers. I have contacted Prestashop for a refund. Fingers crossed! Link to comment Share on other sites More sharing options...
Lem Posted December 5, 2011 Share Posted December 5, 2011 Well so far, not even an acknowledgement of my email. I will not be using PrestaStore again - you mostly get fantastic service from the independent module writers. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 5, 2011 Share Posted December 5, 2011 Hi Lem, Our Addons team cannot answer every single email they receive the instant it comes in, especially on weekends. However, I would like to help you with this. Can you please forward your email to mike DOT kranzler AT prestashop DOT com so that I can look into this for you? -Mike Link to comment Share on other sites More sharing options...
Lem Posted December 13, 2011 Share Posted December 13, 2011 To be fair, I have STILL not received any contact from the addons team, and today I have had to contact you directly only to be told that I now need to call your COO in the US. The price of modules from Prestashop Addons are generally quite steep, but I expected that you had the benefit of them being 'approved' and superior support from the Prestashop team. I have bought a number of modules from independent dealers who largely go way beyond the call of duty to be helpful. Whilst I wasn't expecting quite the same response from PS, something within two weeks would have expected. Link to comment Share on other sites More sharing options...
Matt Serralta Posted December 13, 2011 Share Posted December 13, 2011 Hello Lem, Mike suggested in private that you contact me at my request. I am very concerned with your satisfaction, and the idea was for me to chat with you to determine the optimum solution to ensure that you receive good service moving forward. For example, we would have been happy to get a developer to fix this issue for you if that would have been preferable to a refund. The modules that are sold on the PrestaShop Addons store are a service that we offer both to the merchant and the community as a whole. The community submits and tests the modules and determines the individual prices; PrestaShop does not set prices. With that being said, I believe that offering to have you contact me so that I can better understand your needs was a very appropriate response to help you get the best possible customer service. I would also like to understand the root issue with this module that is causing you problems, so that we could potentially improve the module for all of our users by fixing whatever is causing you this problem. I hope that you are able to see that we are not trying to give you the runaround and send you to multiple people who cannot help you, but rather were taking the necessary steps to help you find the best solution to your problem. Please email Mike with the receipt for your purchase from our Addons store and we will work with you to determine how to proceed from here. Regards, Matt Chief Operating Officer PrestaShop, Inc. Link to comment Share on other sites More sharing options...
Lem Posted December 13, 2011 Share Posted December 13, 2011 Hi Matt, I'll give you a call when I'm at the office tomorrow. It's just been a little exasperating for what should be a simple process. My only real problem with the module (as per my original email) is that it uses flash (rather bizarrely) to read the data from PS. We get a lot of hits from iOS devices, upon which this module doesn't work so it's not an ideal implementation for my clientèle. No big deal I thought, I'll get a refund and do something else with that section of my Wordpress theme. It's something that we occasionally deal with in our own shop - someone buys something that wasn't quite what they wanted when it turns up. Quite happy to discuss with you, but I'm not requesting anything remotely out of the ordinary. I applied for my refund within 7 days of purchase as per UK and EU distance selling regulations. This seems to getting slightly blown out of proportion - All I want is the refund I originally requested. Link to comment Share on other sites More sharing options...
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