philee Posted November 15, 2011 Share Posted November 15, 2011 I can't seem to see where on the page where I can add the shipment confirmation number so it will automatically mail the customer the confirmation number and the carrier used so he/she can track the status of the package. 1 Link to comment Share on other sites More sharing options...
jadess Posted November 15, 2011 Share Posted November 15, 2011 The order status must first be set to "Shipped". Then the space will appear to enter the tracking number. Delivery URL must also be specified in Carrier settings... Link to comment Share on other sites More sharing options...
philee Posted November 15, 2011 Author Share Posted November 15, 2011 I think I am going blind. Screenshot below: Link to comment Share on other sites More sharing options...
jadess Posted November 15, 2011 Share Posted November 15, 2011 Hello, Do you have a Delivery URL set in Back Office -> Shipping -> Carriers ? Also, once I set it up, it wasn't retroactive... the space would only appear for new orders, I don't think it made it appear for existing ones. Link to comment Share on other sites More sharing options...
philee Posted November 16, 2011 Author Share Posted November 16, 2011 My supplier usually ships using Fed-Ex to ship. Where can I go to obtain a URL? Link to comment Share on other sites More sharing options...
philee Posted November 16, 2011 Author Share Posted November 16, 2011 Update: http://www.fedex.com/Tracking?clienttype=dotcom&ascend_header=1&cntry_code=us&language=english&mi=n&spnlk=spnl0&tracknumbers=@ Link to comment Share on other sites More sharing options...
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