DragonWarrior Posted November 13, 2011 Share Posted November 13, 2011 Hi All, I am trying to do the following: - Free Shipping in my own country - Some Shipping Cost to all other Countries based on 4 price slabs My problem is : - I created a new zone called 'India Domestic Zone' from Back office > Shipping > Zones - I added country India to this zone 'India Domestic Zone' from original "ASIA" from Back office > Shipping > Countries - I created 5 New Carriers from Back office > Shipping > Carriers for 4 international price slabs and one for my country "India Domestic Carrier". Then I selected all zones in International Carriers including "Asia" except "India Domestic Zone" . In "India Domestic Carrier" I selected only "India Domestic Zone" . - Then I created 5 New Price Ranges and Weight Ranges from Back office > Shipping > Price Ranges & Back office > Shipping > Weight Ranges The problem is that the country is not moving to new zone. Any address from my country gets treated as "Asia" which was the original zone and therefore on checkout as per price bracket an International Carrier is shown. I am using Prestashop version 1.4.4.0 . Attached are some snapshots. Anyone knows what may be going wrong ? Link to comment Share on other sites More sharing options...
Dave L Posted November 13, 2011 Share Posted November 13, 2011 Firstly, you can only use shipping base on price 'or' based on weight. You can't use both. Your other settings look OK but you haven't mentioned your Fees by Carrier settings. If you have not set these then I would think this would be where your problem lies. Link to comment Share on other sites More sharing options...
DragonWarrior Posted November 14, 2011 Author Share Posted November 14, 2011 Hi Dave, Thanks for your response . - I am using price slab rules only right now. - I have also set the Fees in Back Office > Shipping , for each carrier . I have tried a lot but can't seem to find a solution to this issue ! I have checked all settings . I want to draw your attention to the fact that I have pointed the country "India" to a new zone "India Domestic Zone" but all orders of originating from India point to "Asia" the original zone. This was confirmed by the fact that when I add Asia to International carries after removing India from it all orders from India start show international shipping charges and slabs. Is there a possibility of the country and zone settings are not getting saved correctly. Can some one with a version 1.4.4.0 confirm that this works for them. ? Link to comment Share on other sites More sharing options...
Dave L Posted November 14, 2011 Share Posted November 14, 2011 Sorry, I don't understand what 'slab' rules are. Is this a term used in India,? I haven't heard of it before. Link to comment Share on other sites More sharing options...
DragonWarrior Posted November 14, 2011 Author Share Posted November 14, 2011 Hi Dave , it just means I have created 4 price "ranges" for international shipping . Can you figure out why even after removing India from "Asia" Zone and placing it in a new zone "India Domestic Zone" ,moving "Asia to an "International carrier" causes Indian customers to see International shipping carrier fees. This should not be happening. Link to comment Share on other sites More sharing options...
Dave L Posted November 14, 2011 Share Posted November 14, 2011 I would have a better idea if I could see your BO. I'm happy to take a look for you. You could create a new employee with admin rights and PM me the login. Afterwards you can simply delete the employee. Link to comment Share on other sites More sharing options...
DragonWarrior Posted November 14, 2011 Author Share Posted November 14, 2011 I have sent you a PM with Login details, thanks for offering to have a look at the BO. Link to comment Share on other sites More sharing options...
DragonWarrior Posted November 15, 2011 Author Share Posted November 15, 2011 Currently I have applied a workaround by including "ASIA" zone and "India Domestic Zone" in "Indian Domestic Carrier" . This atleast allows me to keep free shipping for India , but I have to live with free shipping to Asia which is a big problem. The International carriers and their price ranges is work fine with this workaround. Any help appreciated on why moving country to new zone is not working out. Link to comment Share on other sites More sharing options...
DragonWarrior Posted November 19, 2011 Author Share Posted November 19, 2011 Thanks to Dave , this issue is now resolved. The reason for the error was that for Countries which have "States" you need to change zone of each state to new zone also through Back Office > Shipping > States . Just moving country to new zone will not suffice ,all states will have to moved also one by one. 2 Link to comment Share on other sites More sharing options...
m-graphix Posted May 22, 2012 Share Posted May 22, 2012 Hey guys, I'm having a similar problem - I want to have different shipping rates to Japan. By default Japan belongs to Asia zone, but I moved it to South America zone because shipping rates from my location are the same as for South America. I also moved each Japan state to South America, as suggested by Dave and DragonWarrior, but the rates given are still the ones from Asia. Where else should I look to solve this problem. It is driving me insane, I lost a lot of hours for this and no solution yet. Thanks guys. M. Link to comment Share on other sites More sharing options...
bestgamingforyou Posted September 11, 2016 Share Posted September 11, 2016 Thanks guys, was facing similiar problem. Link to comment Share on other sites More sharing options...
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