Struggling with domain name change

[Melster]

Hi

 

I have only previously used template websites and am a bit out of my depth at the mo but getting there.

 

> I set up my Prestashop with a domain I created whilst registering .. www-dogactive-co.uk.

 

> I already have a website and domain .. www-flyballstuff-co.uk

 

Now I have set up my shop in Prestashop I now want to change the domain name to my original domain so how to I change www-dogactive-co.uk to www-flyballstuff-co.uk.

 

Please explain in simple terms. Thanks.

[Mike Kranzler]

Hi Melster,

There are good discussions on how to move to a new domain here and here, although if this is still a little too complicated for you, please feel free to call our support team at 888 947 6543.

 

-Mike

[Melster]

Thanks for that.

 

I have followed the instructions you said here up until this point ...

 

Updating SEO-friendly URLs

Delete (or rename) the .htaccess file on your site.

In our PrestaShop admin, you now need to re-generate the SEO URLs with the new domain name. Log into your PS admin, then go to "tools->generate->generate .htaccess".

 

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I couldn't locate the .htaccess file as when I tried to open it it said it was empty. I generated another file which said that it would overwrite the original .. I hope this is correct.

 

Is the following correct ...

 

I have removed the new domain from my old website and reset it back to 123 reg. Previously I have had to change the Name Servers to point at a website.

 

Is there anything else I need to do so www-flyballstuff-co.uk points to my Prestashop.

 

Thanks in advance.

[Mike Kranzler]

Hi Melster,

Can you please check what is listed n the Back Office at the bottom of the Preferences > SEO & URLs section under "Set up URLs?" It should be pointing to your new URL.

 

-Mike

[Melster]

Hi Mike .. this is what it says .. thanks

 

 

 

[Mike Kranzler]

Hi Melster,

If you've followed all the directions from those two links I provided, you shouldn't be having any of these issues. However, you can give our support team a call at 888 947 6543 and they should be able to walk you through the process to get this properly moved for you.

 

-Mike