Funky Bees Posted November 6, 2011 Share Posted November 6, 2011 Hi Could somebody help me why I can't log in to my back end ?? I have contacted my server, they said please contact prestashop...... this is the screen shot after i have key in my username and password: Thanks Jane Link to comment Share on other sites More sharing options...
El Patron Posted November 8, 2011 Share Posted November 8, 2011 Are you able to access your mysql database say via phpmyadmin? If so see this article: Reset the pwd : See http://nickbartlett....-in-prestashop/ Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 8, 2011 Share Posted November 8, 2011 Hi Jane, Can you please PM me with your Back Office login credentials so that I can look into this for you? -Mike Link to comment Share on other sites More sharing options...
Funky Bees Posted November 8, 2011 Author Share Posted November 8, 2011 Hi Mike I have send you a msg through your profile there ! Jane Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 8, 2011 Share Posted November 8, 2011 Hi Jane, I took a look at this for you, but this is likely the kind of thing where you would need to get help from our support team. If you would like, you can give them a call at 888 947 6543. -Mike Link to comment Share on other sites More sharing options...
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