peter.marius Posted November 1, 2011 Share Posted November 1, 2011 My clients are receiving in order page this error after creating a voucher and try to use it for the current order. What can I do? I use Prestashop Version 1.3.7.0 - 0.095s Thanks! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 1, 2011 Share Posted November 1, 2011 Hi peter, Can you please provide us with more information, such as the URL/voucher code, screenshots or anything else that could help me replicate this issue step-by-step on my system? -Mike Link to comment Share on other sites More sharing options...
peter.marius Posted November 1, 2011 Author Share Posted November 1, 2011 Hi peter, Can you please provide us with more information, such as the URL/voucher code, screenshots or anything else that could help me replicate this issue step-by-step on my system?   -Mike   Sure, thanks Here we go with a screenshot Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 1, 2011 Share Posted November 1, 2011 Hi Peter, In your Back Office, please double-check the "from" and "to" dates of your voucher. -Mike Link to comment Share on other sites More sharing options...
peter.marius Posted November 1, 2011 Author Share Posted November 1, 2011 Hi Peter, In your Back Office, please double-check the "from" and "to" dates of your voucher. -Mike Yes, this was the problem Thank you! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 1, 2011 Share Posted November 1, 2011 I'm glad I could help! I'll go ahead and mark this as solved for you. Happy selling! -Mike Link to comment Share on other sites More sharing options...
PurpleEdge Posted November 2, 2011 Share Posted November 2, 2011 Any idea why new vouchers created by customers have a start date 24hrs after the voucher is created? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 2, 2011 Share Posted November 2, 2011 Hi PurpleEdge, How are your customers creating vouchers? Are you talking about merchant clients? Because if not, what is your URL? I've got some great ideas for 100% off vouchers . -Mike Link to comment Share on other sites More sharing options...
PurpleEdge Posted November 5, 2011 Share Posted November 5, 2011 How are your customers creating vouchers? -Mike They are creating vouchers by converting "Loyalty and Reward Points" (from the built in Prestashop module) to vouchers, but the vouchers are only usable after 24Hrs? Is there a misunderstanding or problem with doing this? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 7, 2011 Share Posted November 7, 2011 Hi PurpleEdge, I looked into this for you, and the reason why the voucher is not usable for 24 hours is because that is the default return window you have for your shop. Basically, the loyalty module grabs the PS_ORDER_RETURN_NB_DAYS value from your database as a protective measure to ensure that your customers aren't cashing loyalty points for products that they are returning to you. I hope this explains it for you. If you have any additional questions, please let me know! -Mike Link to comment Share on other sites More sharing options...
PurpleEdge Posted November 8, 2011 Share Posted November 8, 2011 I looked into this for you... -Mike Thanks Mike, that does make sense, and I appreciate you looking into it for me. It probably makes sense to actually increase the return products period, but also to warn customers about the delayed availability of Reward Points and Vouchers! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 8, 2011 Share Posted November 8, 2011 Thanks Mike, that does make sense, and I appreciate you looking into it for me. It probably makes sense to actually increase the return products period, but also to warn customers about the delayed availability of Reward Points and Vouchers! If you would like to do this, you can edit your email templates in your Back Office under Tools > Translations > E-mail Translations! -Mike Link to comment Share on other sites More sharing options...
Vank Posted August 6, 2012 Share Posted August 6, 2012 (edited) This information was quite useful! I had no idea the vouchers were created with days of delay. Now I need to know where to change this setting, if I want to make the vouchers valid after 24hrs, or 48hrs. Right now (and I don't know how), my vouchers can be used several days after they are created by the customer (from the loyalty points). Where to set or change the default return window I have for my shop? Edited August 6, 2012 by Vank (see edit history) Link to comment Share on other sites More sharing options...
Pitty Aponte Posted October 18, 2014 Share Posted October 18, 2014 PLEASE I NEED HELP... did you fix the problems? Link to comment Share on other sites More sharing options...
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