Robbie Done Posted November 1, 2011 Share Posted November 1, 2011 Hi All, I have a problem when ever I add a product, whenever i save and stay or go to edit a product only the info tab shows and it stops loading at the "Default category:" label, i understand they the images tab will not load as this comes after the info tab but it is driving me crazy Thanks for any help in advance Robbie Done Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 1, 2011 Share Posted November 1, 2011 Hi Robbie, What version of PrestaShop are you using? -Mike Link to comment Share on other sites More sharing options...
Robbie Done Posted November 1, 2011 Author Share Posted November 1, 2011 Hi Mike, Version 1.4.4.1 Robbie Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 1, 2011 Share Posted November 1, 2011 Hi Robbie, I will take a look at this for you, but for even faster service, please feel free to call our support team at 888 947 6543. -Mike Link to comment Share on other sites More sharing options...
Robbie Done Posted November 1, 2011 Author Share Posted November 1, 2011 is there a uk based number Mike? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 1, 2011 Share Posted November 1, 2011 is there a uk based number Mike? Unfortunately, not yet. We have a number in France but they are on a bank holiday today, and then the other number is for our new office here in Miami. -Mike Link to comment Share on other sites More sharing options...
Robbie Done Posted November 1, 2011 Author Share Posted November 1, 2011 I can PM you login details if you need them as it is not in production Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 1, 2011 Share Posted November 1, 2011 Hi Robbie, I will speak with a member of our support team to see what he suggests, but usually the best option in this situation would be to speak over the phone before providing this information. If you're interested, I think you can potentially call him over Skype if that is a better option for you. Just let me know -Mike Link to comment Share on other sites More sharing options...
Robbie Done Posted November 1, 2011 Author Share Posted November 1, 2011 Hi Mike, If i could call him via Skype then that would be great. Thanks for your help Robbie Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 1, 2011 Share Posted November 1, 2011 Great, just PM me with your Skype details and I'll pass them along as soon as he gets off of his current call. -Mike Link to comment Share on other sites More sharing options...
Robbie Done Posted November 1, 2011 Author Share Posted November 1, 2011 Hi Mike, Sent as requested Robbie Link to comment Share on other sites More sharing options...
Mikas Posted November 2, 2011 Share Posted November 2, 2011 Hey GUYS, I have the very same problem with my PrestaShop™ 1.4.5.1 installation! Can you help me??? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 2, 2011 Share Posted November 2, 2011 Hi Mikas, Based on our conversations with Robbie yesterday evening, it is likely that there is a configuration error causing this issue. In this sort of situation, it will be significantly faster and easier to just do a clean reinstall than to try to debug and find the specific error for you. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
betatrade Posted January 27, 2012 Share Posted January 27, 2012 Hi, i have similar problem. i have a presta 1.4.6.2 and when i edit a product the page load but only show only the 1.Info. Tab. The other tabs dont show so i cant insert a combination or any other product attribute. Internet explorer report that the page dont load correctly and report this error in tabpane.js line 163 with error property or method not supported. ??? Help please. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 27, 2012 Share Posted January 27, 2012 Hi betatrade, Is this a new installation? And can you please post a screenshot of what you're seeing on your Back Office? -Mike Link to comment Share on other sites More sharing options...
betatrade Posted January 27, 2012 Share Posted January 27, 2012 Hi, thanks for your time, the installation is an upgrade of an 1.2.5 version running from 2 years that have the same problem. attacched the screenshot Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 27, 2012 Share Posted January 27, 2012 Hi, thanks for your time, the installation is an upgrade of an 1.2.5 version running from 2 years that have the same problem. attacched the screenshot If this is an upgrade, what version number is it running currently? -Mike Link to comment Share on other sites More sharing options...
betatrade Posted January 27, 2012 Share Posted January 27, 2012 Hi, i have upgraded to 1.4.6.2. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 27, 2012 Share Posted January 27, 2012 Hi, i have upgraded to 1.4.6.2. Do you have full administrator privileges for the site, or does someone else? And have you always had this issue since initially installing PrestaShop, or did this work for you at one time? -Mike Link to comment Share on other sites More sharing options...
betatrade Posted January 27, 2012 Share Posted January 27, 2012 Hi, i am the boss of all i have full access. presta is on a server that i have full access and management. Initially presta works fine, but with the increment of products and categories come up the problem. actually i have 5000 products 11000 combinations and 900 category. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 27, 2012 Share Posted January 27, 2012 In that case, can you please check your server's memory_limit value and let me know what it is set to currently? -Mike Link to comment Share on other sites More sharing options...
betatrade Posted January 27, 2012 Share Posted January 27, 2012 hi, setting was @ini_set('memory_limit','48M'); now i have set @ini_set('memory_limit','92M'); and the situation is now as show in the pic attached. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 27, 2012 Share Posted January 27, 2012 Can you please try some of the suggestions posted here and let me know if any of them resolve your issue? -Mike Link to comment Share on other sites More sharing options...
betatrade Posted January 27, 2012 Share Posted January 27, 2012 now the tabs 2 from 7 are visible at the bottom of the page but are not clikkable. ??? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 27, 2012 Share Posted January 27, 2012 Yes, I saw that. Can you please revert back to your original memory_limit value and try the suggestions from the link I posted above? -Mike Link to comment Share on other sites More sharing options...
betatrade Posted January 27, 2012 Share Posted January 27, 2012 Hi, i read the issue but that is not the case. the path to prestashop is always remained the same from the start. - Link to comment Share on other sites More sharing options...
betatrade Posted January 27, 2012 Share Posted January 27, 2012 Hi, now works fine but i dont exactly what was wrong. i use the same administrator. maybe the memory limit... Many thanks for your help. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted January 27, 2012 Share Posted January 27, 2012 I'm glad I could help! I'll go ahead and mark this as solved for you. -Mike Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now