Jack Posted February 28, 2009 Share Posted February 28, 2009 Once a while, I need to send letter to one customer for clarification of their order. Is there a way I can send letter just to that particular customer in the back office? I know we have an add on e-mail module, but it has no option to just send letter to a select customer. Or I don't know what I am talking about? Can someone please let me know? Thanks. Link to comment Share on other sites More sharing options...
ruilong Posted March 1, 2009 Share Posted March 1, 2009 You can open the order in the admin, and add a message, check the box for "notify customer" and the messages will be emailed to the customer. Link to comment Share on other sites More sharing options...
Jack Posted March 1, 2009 Author Share Posted March 1, 2009 You can open the order in the admin, and add a message, check the box for "notify customer" and the messages will be emailed to the customer. Thanks for the reply. But the customer did not buy anything. For example, one customer placed a product in the wishlist for over a month. And his birthday is next week. I want to send him an e-mail to offer him a discount should he buys it with in 7 days of his birthday... Link to comment Share on other sites More sharing options...
ruilong Posted March 1, 2009 Share Posted March 1, 2009 ok, no there is no such function that I know of, but you can open the customer view in admin, his email should be there and you can send him a personal email with a regular email client. Link to comment Share on other sites More sharing options...
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