Robert_PS Posted October 27, 2011 Share Posted October 27, 2011 Hi, I sell digital downloads (videos), this works great with my files between 250Mb and 700Mb. Now I've got some HD files, 1900>2000Mb When customers try to download these, the filesize is incorrect! Eachtime a little different (a little to small), so the videos stop playing a few percent for the end. I'm 100% sure the file is ok on the server, when I download the file via http (and FTP) outside the script there is no problem. So is there something wrong with the protocol to transfer the files? Who knows this? Thx., Robert Link to comment Share on other sites More sharing options...
Robert_PS Posted October 31, 2011 Author Share Posted October 31, 2011 Nobody? Link to comment Share on other sites More sharing options...
tomerg3 Posted October 31, 2011 Share Posted October 31, 2011 Have you tried to download them with more than 1 browser? I can't think of anything else that would go wrong for a 2gb file, but not for 700mb file Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 1, 2011 Share Posted November 1, 2011 Hi Robert, If you would like, I can create an account on your site (URL) so that you can add me to a test customer group at a 100% discount so that I can test this out for you on multiple browsers. If you would like for me to do this for you, please post your URL and I will PM you with details on the account I create and the steps I will take. -Mike Link to comment Share on other sites More sharing options...
Robert_PS Posted November 3, 2011 Author Share Posted November 3, 2011 Mike, I already tested with multiple browsers, same story. But thanks anyway! Link to comment Share on other sites More sharing options...
tomerg3 Posted November 3, 2011 Share Posted November 3, 2011 Having someone else test it can't hurt.... Also, it would be helpful to find out at which point the files get corrupt (1GB, 1.5GB...) Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 3, 2011 Share Posted November 3, 2011 Hi Robert, As Tomer said, it could be very helpful if we could identify exactly where/why this issue is occurring. If you would like continued help on this issue, please respond or PM one or both of us with more details. -Mike Link to comment Share on other sites More sharing options...
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