genexsus Posted October 26, 2011 Share Posted October 26, 2011 Hello friend. I had updated the prestashop system to 1.4.5.1 version and now is not working the vouchers! When the customer put it at the box it show a legend with this "01. This discount is not available for this category" (or something similar). I dont know why is showing this becouse the voucher is marked for all categories of my products! Any idea to dix that ASAP? Attached is the screen that appears (is in spanish). Thanks! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 26, 2011 Share Posted October 26, 2011 Hi genexsus, Can you please post a screenshot of your Back Office Voucher settings as well? -Mike Link to comment Share on other sites More sharing options...
genexsus Posted October 26, 2011 Author Share Posted October 26, 2011 Hi Mike, Thanks for your answer. Im attaching a screenshot of backoffice. Its in spanish. Thanks again. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 26, 2011 Share Posted October 26, 2011 Hi genexus, My apologies, but could you also please post a screenshot of the settings for the specific VAPEADORES voucher? And don't worry about the Spanish, we're in Miami . -Mike Link to comment Share on other sites More sharing options...
genexsus Posted October 26, 2011 Author Share Posted October 26, 2011 jeje i understand! here it goes Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 26, 2011 Share Posted October 26, 2011 Can you please try enabling "Display the voucher in the cart summary" and let me know if that fixes it for you? -Mike Link to comment Share on other sites More sharing options...
genexsus Posted October 26, 2011 Author Share Posted October 26, 2011 no, the same problem if its shows. really i dont know where is the problem thanks Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 26, 2011 Share Posted October 26, 2011 no, the same problem if its shows. really i dont know where is the problem thanks Can you please try switching to the default theme to see if this is potentially an issue with your theme's compatibility? I just tried this out with identical voucher settings on a test shop and it worked fine for me. -Mike Link to comment Share on other sites More sharing options...
genexsus Posted October 26, 2011 Author Share Posted October 26, 2011 i have changed to default theme and is showing the same. im really lost. Dont know what to do. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 26, 2011 Share Posted October 26, 2011 Hi genexsus, I've been doing some research on this, and this could potentially be an issue with the ps_discount table in your database after the upgrade. Can you please try deleting the existing discounts there and then create it again in your back office to see if that solves your problem? -Mike Link to comment Share on other sites More sharing options...
genexsus Posted October 26, 2011 Author Share Posted October 26, 2011 Same problem again. It always shows the same error. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 26, 2011 Share Posted October 26, 2011 In this case, I would ask that you post this to our Bug Tracker in order to have it investigated directly by our development team. -Mike Link to comment Share on other sites More sharing options...
genexsus Posted October 26, 2011 Author Share Posted October 26, 2011 ok. Thanks! Link to comment Share on other sites More sharing options...
genexsus Posted October 27, 2011 Author Share Posted October 27, 2011 i have reinstalled the prestashop software and now is working. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 27, 2011 Share Posted October 27, 2011 Great, I'm glad you were able to get this working! Sometimes, a small tweak in one spot of the code can change things somewhere completely different without you realizing it, but I usually try to wait before recommending to give people a chance to avoid frustration and find a solution for themselves. I'll go ahead and mark this as solved for you. -Mike Link to comment Share on other sites More sharing options...
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