oogle Posted October 25, 2011 Share Posted October 25, 2011 Unable to script update After update script I get a blank page. Anyone able to help? My online shop is located at Http://shop.gilberttants.sg I am also interested to change my themes on my online shop. Anyone able to help? From : Oogle. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 25, 2011 Share Posted October 25, 2011 Hi Oogle, Can you please provide us with more information, such as your current version number, current theme and screenshots from the update process? -Mike Link to comment Share on other sites More sharing options...
oogle Posted October 28, 2011 Author Share Posted October 28, 2011 It says it's version 1.4.5.1 but I have restored from my backup. How do I backup my database to actually install a new version instead? Thanks for your help. Link to comment Share on other sites More sharing options...
oogle Posted October 28, 2011 Author Share Posted October 28, 2011 I have another problem, my currency is set default to S$ but it only reflects US$. I am not able to switch to US$. I have previously tried registering at your previous forums but could not gain access. That is why I may need paid support with someone able to help me resolve all issues. a) Including upgrading my eccomerce shop. resolve all outstanding issues. c) change my current theme. Anyone able to help? Link to comment Share on other sites More sharing options...
oogle Posted October 28, 2011 Author Share Posted October 28, 2011 For more information, I am using Cpanel to administer the installation of script updates, with Softaculous as my installation of Prestashop. After update, I am now also unable to login to my Prestashop module. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 28, 2011 Share Posted October 28, 2011 I have another problem, my currency is set default to S$ but it only reflects US$. I am not able to switch to US$. I have previously tried registering at your previous forums but could not gain access. That is why I may need paid support with someone able to help me resolve all issues. a) Including upgrading my eccomerce shop. resolve all outstanding issues. c) change my current theme. Anyone able to help? Hi oogle, If you would like, you can give our support team a call at 888 947 6543, and they'll help you out. -Mike Link to comment Share on other sites More sharing options...
oogle Posted October 29, 2011 Author Share Posted October 29, 2011 will do, will call them first thing in the morning on 31st October 2011. BTW, is the number located in the US? Thanks. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 31, 2011 Share Posted October 31, 2011 Hi oogle, Yes, we are located in Miami! -Mike Link to comment Share on other sites More sharing options...
oogle Posted November 3, 2011 Author Share Posted November 3, 2011 Hi, Tried calling the number but got an answering machine reply. I have managed to login to my admin panel in prestashop now. Please help me to troubleshoot if the script update is successful. Thank you. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 3, 2011 Share Posted November 3, 2011 Hi, Tried calling the number but got an answering machine reply. I have managed to login to my admin panel in prestashop now. Please help me to troubleshoot if the script update is successful. Thank you. Hi oogle, When did you try to call us? You shouldn't have any issues reaching us right now, most of our support team is available for you at this very moment ! -Mike Link to comment Share on other sites More sharing options...
oogle Posted November 3, 2011 Author Share Posted November 3, 2011 When I press option 1 for prestashop software, it ask me to leave a message. No one pick up the phone at your hotline. Link to comment Share on other sites More sharing options...
oogle Posted November 3, 2011 Author Share Posted November 3, 2011 Hi Mike, Do you have an extension I can reach you direct? No one seems to be picking up the calls at your hotline. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 3, 2011 Share Posted November 3, 2011 Hi Mike, Do you have an extension I can reach you direct? No one seems to be picking up the calls at your hotline. Hi oogle, You should hear an automated system that gives you options on who to dial. We just got out of a meeting, so go ahead and call extension 303 for Matt, and he should hopefully be able to help you out. -Mike Link to comment Share on other sites More sharing options...
oogle Posted November 5, 2011 Author Share Posted November 5, 2011 I have setup at test shopfront at http://onlineshop.gilberttants.sg (prestashop version 1.4.5.1) My old shopfront is at http://shop.gilberttants.sg (prestashop version 1.3.5) I need help to port all my old database like products, categories, manufacturers, suppliers, customers to my test shopfront. In my test shopfront, I need to configure languages to accept both english and chinese. Currency to accept US$, S$ and Rmb$. Rearrange the display of my homepage and integrate with paypal api. Please let me know the estimated costs. Thank you. Link to comment Share on other sites More sharing options...
oogle Posted November 5, 2011 Author Share Posted November 5, 2011 I have tried importing and exporting the database files directing using mySQLAdmin in my Cpanel by copying the selected databases and droping the tables, the import is successful but I get a blank page and unable to login after that. I suspect it to be caused by some config files that is not compatible. Any walkaround this? Also I have problems installing LiveZilla on my Apache server as it will not run xxx.exe files. Is there another version of this software for linux/unix? Link to comment Share on other sites More sharing options...
oogle Posted November 5, 2011 Author Share Posted November 5, 2011 Other than that, I am unable to access the modules page of my old shopfront to access my Google Adsense and Analytics code to port over my new shopfront. Link to comment Share on other sites More sharing options...
oogle Posted November 5, 2011 Author Share Posted November 5, 2011 Does anyone knows the breakdown of tables in MySQL database so that I can do an import of my products, categories, attributes, customer details without touching the configuration files? Where can I find the location of modules so that I can extract the information for my paypal api and google adsense and analytics? Any help will be appreciated. Forget about using the automatic upgrade module, it is still very buggy. Link to comment Share on other sites More sharing options...
oogle Posted November 5, 2011 Author Share Posted November 5, 2011 I have already found the location of the modules in my old prestashop shopfront and so able to decipher and solve my paypal api and google adsense and analytics modules. Anyone knows the breakdown of MySQL database so that I can transfer manually my products, categories, attributes and customer's database? Link to comment Share on other sites More sharing options...
oogle Posted November 5, 2011 Author Share Posted November 5, 2011 I have attached a breakdown of my new shopfront database tables for your perusal. Anyone can help? ps_access MyISAM ps_accessory MyISAM ps_address MyISAM ps_address_format MyISAM ps_alias MyISAM ps_attachment MyISAM ps_attachment_lang MyISAM ps_attribute MyISAM ps_attribute_group MyISAM ps_attribute_group_lang MyISAM ps_attribute_impact MyISAM ps_attribute_lang MyISAM ps_blocklink MyISAM ps_blocklink_lang MyISAM ps_carrier MyISAM ps_carrier_group MyISAM ps_carrier_lang MyISAM ps_carrier_zone MyISAM ps_cart MyISAM ps_cart_discount MyISAM ps_cart_product MyISAM ps_category MyISAM ps_category_group MyISAM ps_category_lang MyISAM ps_category_product MyISAM ps_cms MyISAM ps_cms_block MyISAM ps_cms_block_lang MyISAM ps_cms_block_page MyISAM ps_cms_category MyISAM ps_cms_category_lang MyISAM ps_cms_lang MyISAM ps_compare_product MyISAM ps_configuration MyISAM ps_configuration_lang MyISAM ps_connections MyISAM ps_connections_page MyISAM ps_connections_source MyISAM ps_contact MyISAM ps_contact_lang MyISAM ps_country MyISAM ps_country_lang MyISAM ps_county MyISAM ps_county_zip_code MyISAM ps_currency MyISAM ps_customer MyISAM ps_customer_group MyISAM ps_customer_message MyISAM ps_customer_thread MyISAM ps_customization MyISAM ps_customization_field MyISAM ps_customization_field_lang MyISAM ps_customized_data MyISAM ps_date_range MyISAM ps_dateofdelivery_carrier_rule MyISAM ps_delivery MyISAM ps_discount MyISAM ps_discount_category MyISAM ps_discount_lang MyISAM ps_discount_type MyISAM ps_discount_type_lang MyISAM ps_editorial MyISAM ps_editorial_lang MyISAM ps_employee MyISAM ps_feature MyISAM ps_feature_lang MyISAM ps_feature_product MyISAM ps_feature_value MyISAM ps_feature_value_lang MyISAM ps_fedex_cache MyISAM ps_fedex_cache_test MyISAM ps_fedex_rate_config MyISAM ps_fedex_rate_config_service MyISAM ps_fedex_rate_service_code MyISAM ps_group MyISAM ps_group_lang MyISAM ps_group_reduction MyISAM ps_guest MyISAM ps_help_access MyISAM ps_hook MyISAM ps_hook_module MyISAM ps_hook_module_exceptions MyISAM ps_image MyISAM ps_image_lang MyISAM ps_image_type MyISAM ps_import_match MyISAM ps_lang MyISAM ps_linksmenutop MyISAM ps_linksmenutop_lang MyISAM ps_log MyISAM ps_log_email MyISAM ps_loyalty MyISAM ps_loyalty_history MyISAM ps_loyalty_state MyISAM ps_loyalty_state_lang MyISAM ps_mailalert_customer_oos MyISAM ps_manufacturer MyISAM ps_manufacturer_lang MyISAM ps_memcached_servers MyISAM ps_message MyISAM ps_message_readed MyISAM ps_meta MyISAM ps_meta_lang MyISAM ps_module MyISAM ps_module_country MyISAM ps_module_currency MyISAM ps_module_group MyISAM ps_newsletter MyISAM ps_operating_system MyISAM ps_order_detail MyISAM ps_order_discount MyISAM ps_order_history MyISAM ps_order_message MyISAM ps_order_message_lang MyISAM ps_order_return MyISAM ps_order_return_detail MyISAM ps_order_return_state MyISAM ps_order_return_state_lang MyISAM ps_order_slip MyISAM ps_order_slip_detail MyISAM ps_order_state MyISAM ps_order_state_lang MyISAM ps_orders MyISAM ps_pack MyISAM ps_page MyISAM ps_page_type MyISAM ps_page_viewed MyISAM ps_pagenotfound MyISAM ps_payment_cc MyISAM ps_paypal_order MyISAM ps_prestafraud_carrier MyISAM ps_prestafraud_carts MyISAM ps_prestafraud_orders MyISAM ps_prestafraud_payment MyISAM ps_product MyISAM ps_product_attachment MyISAM ps_product_attribute MyISAM ps_product_attribute_combination MyISAM ps_product_attribute_image MyISAM ps_product_country_tax MyISAM ps_product_download MyISAM ps_product_group_reduction_cache MyISAM ps_product_lang MyISAM ps_product_sale MyISAM ps_product_tag MyISAM ps_profile MyISAM ps_profile_lang MyISAM ps_quick_access MyISAM ps_quick_access_lang MyISAM ps_range_price MyISAM ps_range_weight MyISAM ps_referralprogram MyISAM ps_referrer MyISAM ps_referrer_cache MyISAM ps_reinsurance MyISAM ps_reinsurance_lang MyISAM ps_required_field MyISAM ps_scene MyISAM ps_scene_category MyISAM ps_scene_lang MyISAM ps_scene_products MyISAM ps_search_engine MyISAM ps_search_index MyISAM ps_search_word MyISAM ps_sekeyword MyISAM ps_specific_price MyISAM ps_specific_price_priority MyISAM ps_state MyISAM ps_statssearch MyISAM ps_stock_mvt MyISAM ps_stock_mvt_reason MyISAM ps_stock_mvt_reason_lang MyISAM ps_store MyISAM ps_subdomain MyISAM ps_supplier MyISAM ps_supplier_lang MyISAM ps_tab MyISAM ps_tab_lang MyISAM ps_tag MyISAM ps_tax MyISAM ps_tax_lang MyISAM ps_tax_rule MyISAM ps_tax_rules_group MyISAM ps_timezone MyISAM ps_ts_application_id MyISAM ps_ts_buyerprotection_items MyISAM ps_ts_rating_alert MyISAM ps_ups_cache MyISAM ps_ups_cache_test MyISAM ps_ups_rate_config MyISAM ps_ups_rate_config_service MyISAM ps_ups_rate_service_code MyISAM ps_ups_rate_service_group MyISAM ps_web_browser MyISAM ps_webservice_account MyISAM ps_webservice_permission MyISAM ps_zone MyISAM Link to comment Share on other sites More sharing options...
oogle Posted November 5, 2011 Author Share Posted November 5, 2011 Do not create a DB Backup with Prestashop version 1.4.5.1 as it is still buggy and will a cause a blank page to display on your shopfront, although you can still access your admin module. Link to comment Share on other sites More sharing options...
oogle Posted November 5, 2011 Author Share Posted November 5, 2011 Make sure you enable Smarty 3.0 without memcache as it will cause issues with your upgrade after studying my server logs. Link to comment Share on other sites More sharing options...
oogle Posted November 7, 2011 Author Share Posted November 7, 2011 Lucky I got few customers or if I run a real time ecommerce website, your software really is shitty compared to Net.commerce which is IBM solution. Support is really non-existence. If I were to rate your support services, I would give it 0 on a scale of 10. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 7, 2011 Share Posted November 7, 2011 Hi oogle, Have you tried calling the number I suggested above yet? I'm sure Matt can help you out on this if you give him a call at 888 947 6543. -Mike Link to comment Share on other sites More sharing options...
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