dhobo Posted October 25, 2011 Share Posted October 25, 2011 Hi All, I have a weird problem with switching languages on my shop. I have configured my shop to support 2 languages; Dutch and English. if a customer then does the following steps: 1. customer enters the site in Dutch: http://www.imaginethatthisismyshop.eu/nl/ 2. customer browses through my shop 3. customer decides to change his language, so he clicks the USA flag in the top 4. the shop changes the language into English 5. customer keeps on browsing through the shop, everything is in English 6. however, when the customer clicks the main logo of my shop to go to the homepage, the site suddenly switches back to Dutch again! the other way around: exactly the same happens! : 1. customer enters the site in English: http://www.imaginethatthisismyshop.eu/en/ 2. customer browses through my shop 3. customer decides to change his language, so he clicks the Holland flag in the top 4. the shop changes the language into Dutch 5. customer keeps on browsing through the shop, everything is in Dutch 6. however, when the customer clicks the main logo of my shop to go to the homepage, the site suddenly switches back to English again! so it seems that when you click the main logo the shop goes back to the original language the shop had when you entered the first time. Also, this only occurs when I have enabled the friendly URLs. when I disable this functionality everything works as expected. Does anyone else have this problem also? Does anyone know how to fix it? did I do something wrong maybe? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 25, 2011 Share Posted October 25, 2011 Hi dhobo, Can you please post a link so that I can check this out for you? -Mike Link to comment Share on other sites More sharing options...
dhobo Posted October 25, 2011 Author Share Posted October 25, 2011 Hi Mike, of course: http://skilshop.eu Danny Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 25, 2011 Share Posted October 25, 2011 Hi Danny, Testing it here in the U.S., I'm not encountering the error you mentioned. The site auto-defaults to English when I visit, but if I switch the language, that language stays constant even if I click on the home button. Do you have any more information that could help me replicate this error? -Mike Link to comment Share on other sites More sharing options...
dhobo Posted October 25, 2011 Author Share Posted October 25, 2011 Hi Mike, Thanks a lot for your fast reply. Did you do the steps in the exact same order? so firstly arriving in English, then clicking around, then switching to Dutch, clicking around a bit more and then finally hitting the home button? Also I see now that I forgot to mention one other thing; it seems to occur mostly to customers who are logged in to the site. Could you perhaps test it with creating an account? Of course you/we can delete your account later again. Danny Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 25, 2011 Share Posted October 25, 2011 Hi Danny, Here are the steps I just followed: 1. Arrived to the English section of the site. 2. Created a customer account. 3. While logged in and still in English, clicked around to view various items. 4. Switched to the Dutch section. 5. Clicked around to view various items in Dutch. 6. Clicked on the Home image, and was redirected to the Dutch version of the home page. Are there any other steps I may be missing? I'm still not seeing this issue you're reporting, but would like to try to help you fix it if I am able to replicate it on my end. -Mike Link to comment Share on other sites More sharing options...
dhobo Posted October 25, 2011 Author Share Posted October 25, 2011 Hi Mike, very weird, because we still experience the same problem. I've just cleared my browser cache,history and cookies, and I have tried it again. I still have the same issue. I have made a video about it to show you what I exactly have been doing, perhaps you can see what is happening there: http://www.youtube.com/watch?v=TeHa04xsYAI Danny Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 25, 2011 Share Posted October 25, 2011 Hi Danny, The video isn't loading for me... what browser do you use? -Mike Link to comment Share on other sites More sharing options...
dhobo Posted October 25, 2011 Author Share Posted October 25, 2011 the video was made while using firefox. I've tested it myself on Mac OSX with Safari and Firefox, my colleague tested it on Windows with IE and also Firefox. Has the same problems. Perhaps you couldn't load the video because I made it private, I've made it public now. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 25, 2011 Share Posted October 25, 2011 Hi Danny, I actually meant in terms of the browser you use to access your website when you get this error . In terms of the video though, I'm still not able to view it. -Mike Link to comment Share on other sites More sharing options...
dhobo Posted October 25, 2011 Author Share Posted October 25, 2011 Yes, that's what I wrote also "I've tested it myself on Mac OSX with Safari and Firefox, my colleague tested it on Windows with IE and also Firefox. Has the same problems." So, we're getting this error on every scenario we tested on. The video is a 10MB file, I could mail it to you maybe? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 25, 2011 Share Posted October 25, 2011 Hi Danny, Go ahead and email it to mike DOT kranzler AT prestashop DOT com. However, if the video doesn't play on YouTube, chances are I won't be able to play it here. I'll give it a try for your though. -Mike Link to comment Share on other sites More sharing options...
dhobo Posted October 25, 2011 Author Share Posted October 25, 2011 okay, I've sent you an email Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 25, 2011 Share Posted October 25, 2011 Hi Danny, I just watched the video, and this issue after further inspection appears to be occur in Firefox and Internet Explorer, but not Chrome (my default browser). This is likely due to browser cookies, and in this situation the best option would probably be to report this through The Forge, where our dev team can look into this for you. -Mike Link to comment Share on other sites More sharing options...
dhobo Posted October 26, 2011 Author Share Posted October 26, 2011 Hi Mike, Thank you very much for your replies. We've tested it now also in Chrome and indeed, the problem doesn't occur there. I'll report the bug, thanks again! Danny Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 26, 2011 Share Posted October 26, 2011 Thanks Danny! If you would like, please post a link to the bug report here once its posted so that I can monitor our progress from my end. -Mike Link to comment Share on other sites More sharing options...
dhobo Posted October 26, 2011 Author Share Posted October 26, 2011 Hi Mike, Here is the link to the bug report: http://forge.prestashop.com/browse/PSCFI-3895?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel Danny Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 26, 2011 Share Posted October 26, 2011 Thanks Danny! I'll be sure to keep an eye on this for you. -Mike Link to comment Share on other sites More sharing options...
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