Stock Movement for Cancelled Orders

[vegustouk]

When an item is ordered from my store, Stock Movement is automatically decremented by the number of items ordered, and the Reason is set to 'Order'.

 

eg Product Name:No Moo Piquant Quantity: -1 Reason: Order ID Order:1542

 

If I cancel the order, the Stock Movement does not increase to take account of the cancelled order.

 

What I would like to see is for the Stock Movement to be automatically incremented:

 

eg Product Name:No Moo Piquant Quantity: +1 Reason: Cancelled Order ID Order:1542

 

 

Does anyone know if there is there something I need to set in the Back Office for this to happen for cancelled orders?

[Tecniloco]

Hi, I have the same problem, you gotta fix it?

[Tom_Rufener]

Do you cancel (delete) the order directly from the orders overview in the backoffice? Maybe that's the cause; first, you need to click on the order to see its details, scroll down, cancel the product first, and then delete the order in the orders overview.

[vegustouk]

Thanks, Tom. That worked perfectly!

 

Just like you said, in order to return the products to our stock, I had to go to the 'Products' section of the cancelled order in the back office and 'Refund Products' for all of the products in the order. Then the 'Stock Movement' was correctly recorded.

 

I guess this way is more flexible, because it gives you the choice of restocking all, some, or none of the items for a cancelled order, which may be what you want depending on the situation. Nice.

[renanmota]

The problem is that the products disappear from the history of the client orders. And if he wants to reorder?