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Damien Metzger
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Dave Egerton Newbie

Dave Egerton

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Hi Damien

I think it might be nice to have someone sort the navigation structure on the Wiki so its well organised and then create blank pages with titles, then on each page that is blank just add content to follow...

I am happy to help where I can but I am not clear on how you might want pages structured and related to one another?

I just worry it could end up a mess without some rules

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Dave Egerton Newbie

Dave Egerton

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I understand, although I don't agree

Either way, to ensure documentation is well written and correct, the key people helping write it should have some access to ask questions directly to developers to gain the greatest understanding and ensure the docs and suggestions are correct. It should not be the case of "you can get on with it" but... dont expect much if any help from the developers. This cannot be right for the full success of Prestashop. You need to create a good documentation team who can manage this for you.

if Prestashop is to be used in commercial stores, users have to have the confidence that its well supported and trouble free as much as possible.

There does seem to be a lack of forum posts and communication with the prestashop developers. Don't get me wrong, I know you are busy people but maybe one of you or Bruno can post and confirm everything is going according to plan?

If its a question of more resource or the need for more income, why not introduce paid support or something. Or open dialogue with the forum members as seek input - many of us are business professionals.

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Damien Metzger Newbie

Damien Metzger

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This will prevent the WIKI becoming the same mess as these forums are because of the lack on active moderating!


- Like its software, PrestaShop forum is open. I've no reason to deny the use of this forum to anyone (except some rare cases).

- To be aggressive with people, even if they ask for the 42th time the same question, is not what I call moderation.

- Most of the community is composed of these persons who asked the same question 42 times.

- I am not here to teach how to use a forum and how to behave to 10,000 members. And my workmates all the same.


A clean forum is a dream. This one is reality.
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TropischBruin Newbie

TropischBruin

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This will prevent the WIKI becoming the same mess as these forums are because of the lack on active moderating!


- Like its software, PrestaShop forum is open. I've no reason to deny the use of this forum to anyone (except some rare cases).


There is nothing wrong with an open forum, it needs moderators to keep topics in the right place so if you look for an answer on a Template matter you only have to look in the Template sub-Forum. At the moment questions and answers are all over the place. This has nothing to do with an open forum.


- To be aggressive with people, even if they ask for the 42th time the same question, is not what I call moderation.


There is a difference between pointing user on how the forum is used, where to find answers or how to ask the right question and addressing people who obvious do not take any action themself to find the right answer but just trow their question down anywhere they like and complain that they do not get an answer in 10min.


- I am not here to teach how to use a forum and how to behave to 10,000 members. And my workmates all the same.


So leave that to others.
If no moderating is done soon this forum will by filled with topics asking the same question but no answer and this will make the search useless.


A clean forum is a dream. This one is reality.


The only reality here is that this forum will be like a useless place because searching and finding an answer is like finding Atlantis.

What you think and want is in reality Utopia.

The same will happen with the WIKI and the Modules repository if it is left to everyone to contribute.
Take a look at the contribution section and forums of osCommerce.com, what a mess.

But hee, who I'm I. I'm only a moderator on 2 very large forums, 1 18+ forum and a small Dutch PrestaShop support forum.
The 5 years active moderating has learned me nothing so what I'm saying is not based on any experience.........
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Dave Egerton Newbie

Dave Egerton

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Hi Damien

I hope I did not offend with my comment about "lack of posts" - I just feel sometimes some questions need you guys and overall additional communications from Prestashop. I know Prestashop is a bit buggy and that is where we all need you to concentrate right now, but it has great potential and everyone is simply keen for updates and information.

Like everyone I am crazy busy also - I would worry I cannot commit alone to making it a complete success so here is what I propose.

I will at this stage use my unofficial documentation site to complete the user manual -beef this up etc and start work on the designers guide. The CMS software I use is a lot more powerful and flexible than the WIKI. I will also seek input from others skilled people on the forum and open up by documentation site to volunteers who can help or advise when something is not right. I will also allow comments on what is written to be made

The goal will be comprehensive documentation for everyone to access. Once completed this can be brought into Prestashop (the Wiki or anything that works for everyone). Norman is going to produce this in dutch and we can also cater for multi-languages in the future. This will allow us to tackle the documentation and keep you free for core development.

Can I ask however - will Prestashop developers allow me to ask question to you directly when I need clarification on what I plan to say or visit the material I have written and provide guidance when required. The last thing I would wish to to cause anyone extra work by following the guide which is not clear in a particular area. of course - with others help this should be infrequent.

Also, thank you for nominating me guys - I am flattered. If anyone is a prestashop expert, especially developers and would be able to allocate time to help on getting quality documentation, tips, videos etc for Prestashop completed, please PM me. Would be nice to have a core team of 4-5 people covering all skills (and Smarty / JQuery)

regards

David

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Dave Egerton Newbie

Dave Egerton

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hi Damien

I think it would make sense if we could recreate a Documentation WIKI. Thank you

I would see this being used as follows;

Questions are raised that need clarification before the documentation can be completed for a given section or function. The questions would be highly specific. For example in order statuses there are three options, one of which is "Consider the associated order as validated". Rather than spend too much time trying to figure out myself for example what this does when I will already be spending my time working on documentation, I will ask; exactly what this means and how its effects the operation, these questions can be raised and somewho who can explain in full detail can answer, which because its very specific will be easier and faster. The information can then be incorporated into the documentation once its known to be accurate

The goal will be to avoid posts that are too generalised, but to be 100% question and detailed answered based only, focussed 100% on the information being able to be used to create quality and accurate documentation.

I will also try and moderate when and if any posts are of-topic and not 100% related to the goal of getting Prestashop documentation completed

So your clear, my skills are strong in SEO, Business consultancy, CSS, XHTML layouts, web designer working on many commercial projects, and a bit of JQuery, PHP/MySQL and just learning Smarty. However, I have access to our own PHP people also

the primary goal will be to have documentation completed in the following order

1. Admin Guide (Aimed at administrators who need to run a site rather than mess with the code - e.g how does this work, plus tips etc)
2. Designers Guide (This will provide a lot of info and also use a new eCommerce design I will create to walk through creating a bespoke theme from start to finish)
3. Developers Guide (With developer help on this area)

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