MarcoKB Posted October 13, 2011 Share Posted October 13, 2011 Hello, I am new to Prestashop, so please excuse me if my question makes no sense, I just hope you can help me or give me some advise. I would like to keep a history of the messages regarding an order with a customer to keep track of the conversation with him, so I was wondering if when a customer replies to a message I have sent him through the BO > Orders > Messages block (at bottom of page once inside the customer's order page) his reply could appear in this page. I know that one way for this to happen is by having the customer login to his account> order history> select the order and write his message there, but normally they just "reply" to the message received and this message goes to my inbox as any other e-mail, and therefore does not go to the Order page. Any ideas or suggestions? Thanks! Link to comment Share on other sites More sharing options...
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