adamb Posted February 24, 2009 Share Posted February 24, 2009 Hey,Problem: user enters their details to open an account on my site. When they click the register button they are then presented with a blank screen and receive no confirmation that the account has been setup (note: the account is actually registered correctly but the user is left none the wiser, and generally leave the site in confusion)What could be possible causes for this error?Adam Link to comment Share on other sites More sharing options...
Guest Posted February 24, 2009 Share Posted February 24, 2009 Check path and co. Link to comment Share on other sites More sharing options...
adamb Posted February 24, 2009 Author Share Posted February 24, 2009 What is path and co? Link to comment Share on other sites More sharing options...
Guest Posted February 24, 2009 Share Posted February 24, 2009 Could you provide the url of your website? Link to comment Share on other sites More sharing options...
adamb Posted February 24, 2009 Author Share Posted February 24, 2009 game-supply.co.uk Link to comment Share on other sites More sharing options...
spott Posted February 24, 2009 Share Posted February 24, 2009 Check your server error log Link to comment Share on other sites More sharing options...
adamb Posted February 24, 2009 Author Share Posted February 24, 2009 Here's the error log from a time when the error has occurred:[Tue Feb 24 12:11:42 2009] [error] [client 82.2.138.164] File does not exist: /var/www/vhosts/game-supply.co.uk/httpdocs/shop/img/loadingAnimation.gif, referer: http://www.game-supply.co.uk/shop/product.php?id_product=26[Tue Feb 24 12:12:15 2009] [error] [client 82.2.138.164] PHP Warning: require_once() [function.require-once]: Unable to access /var/www/vhosts/game-supply.co.uk/httpdocs/shop/config/../classes/Swift_Iterator.php in /var/www/vhosts/game-supply.co.uk/httpdocs/shop/config/config.inc.php on line 22, referer: https://www.game-supply.co.uk/shop/authentication.php?back=order.php?step=1[Tue Feb 24 12:12:15 2009] [error] [client 82.2.138.164] PHP Warning: require_once(/var/www/vhosts/game-supply.co.uk/httpdocs/shop/config/../classes/Swift_Iterator.php) [function.require-once]: failed to open stream: No such file or directory in /var/www/vhosts/game-supply.co.uk/httpdocs/shop/config/config.inc.php on line 22, referer: https://www.game-supply.co.uk/shop/authentication.php?back=order.php?step=1[Tue Feb 24 12:12:15 2009] [error] [client 82.2.138.164] PHP Fatal error: require_once() [function.require]: Failed opening required '/var/www/vhosts/game-supply.co.uk/httpdocs/shop/config/../classes/Swift_Iterator.php' (include_path='.:') in /var/www/vhosts/game-supply.co.uk/httpdocs/shop/config/config.inc.php on line 22, referer: https://www.game-supply.co.uk/shop/authentication.php?back=order.php?step=1[Tue Feb 24 12:12:16 2009] [error] [client 82.2.138.164] File does not exist: /var/www/vhosts/game-supply.co.uk/httpdocs/shop/favicon.ico[Tue Feb 24 12:12:19 2009] [error] [client 82.2.138.164] File does not exist: /var/www/vhosts/game-supply.co.uk/httpdocs/shop/favicon.ico Link to comment Share on other sites More sharing options...
spott Posted February 24, 2009 Share Posted February 24, 2009 Have You installed some third party modules?Swift_Iterator.php - this file is not included in default PrestaShop.Also - some files are missing from your server. Link to comment Share on other sites More sharing options...
adamb Posted February 24, 2009 Author Share Posted February 24, 2009 Have You installed some third party modules? No.Swift_Iterator.php – this file is not included in default PrestaShop. Googled Swift_Iterator.php. Seems it is something to do with a PHP mailer called Swift Mailer (http://swiftmailer.org/wikidocs/v3/sending/iterators?s=swift)Also – some files are missing from your server. Do you know which ones? Link to comment Share on other sites More sharing options...
spott Posted February 24, 2009 Share Posted February 24, 2009 File does not exist: /var/www/vhosts/game-supply.co.uk/httpdocs/shop/img/loadingAnimation.gifLook your error log - where is the error "File does not exist" Link to comment Share on other sites More sharing options...
adamb Posted February 24, 2009 Author Share Posted February 24, 2009 I have added files where they don't exist. Now error log looks like this:[Tue Feb 24 14:46:38 2009] [error] [client 82.2.138.164] PHP Warning: require_once() [function.require-once]: Unable to access /var/www/vhosts/game-supply.co.uk/httpdocs/shop/config/../classes/Swift_Iterator.php in /var/www/vhosts/game-supply.co.uk/httpdocs/shop/config/config.inc.php on line 22, referer: https://www.game-supply.co.uk/shop/authentication.php?back=order.php?step=1[Tue Feb 24 14:46:38 2009] [error] [client 82.2.138.164] PHP Warning: require_once(/var/www/vhosts/game-supply.co.uk/httpdocs/shop/config/../classes/Swift_Iterator.php) [function.require-once]: failed to open stream: No such file or directory in /var/www/vhosts/game-supply.co.uk/httpdocs/shop/config/config.inc.php on line 22, referer: https://www.game-supply.co.uk/shop/authentication.php?back=order.php?step=1[Tue Feb 24 14:46:38 2009] [error] [client 82.2.138.164] PHP Fatal error: require_once() [function.require]: Failed opening required '/var/www/vhosts/game-supply.co.uk/httpdocs/shop/config/../classes/Swift_Iterator.php' (include_path='.:') in /var/www/vhosts/game-supply.co.uk/httpdocs/shop/config/config.inc.php on line 22, referer: https://www.game-supply.co.uk/shop/authentication.php?back=order.php?step=1Any ideas on how to fix this? Link to comment Share on other sites More sharing options...
spott Posted February 24, 2009 Share Posted February 24, 2009 What e-mailing solutions you are using? SMTP or PHP? Link to comment Share on other sites More sharing options...
adamb Posted February 25, 2009 Author Share Posted February 25, 2009 In Prestashop back office it is set to PHP. Link to comment Share on other sites More sharing options...
adamb Posted March 10, 2009 Author Share Posted March 10, 2009 Bump.Problem still unresolved. I'm thinking it must be to do with Email settings. Anyone any ideas? Link to comment Share on other sites More sharing options...
elachys Posted March 13, 2009 Share Posted March 13, 2009 I know this is old but i had the same error.Make sure the file/img/logo.jpgis present... i changed mine to png and i got the same problem as described above. Making a jpg version fixed this. Link to comment Share on other sites More sharing options...
Raggy786 Posted September 18, 2009 Share Posted September 18, 2009 Hi. I am having the same problem but images do not do nothing. Link to comment Share on other sites More sharing options...
robbieray Posted March 22, 2015 Share Posted March 22, 2015 Im a newbie not sure how to post, but im getting a error when trying to register a new test account on my site www.5starperfumes.com would be so greatfull for help guys Link to comment Share on other sites More sharing options...
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