libertyDesign Posted October 7, 2011 Share Posted October 7, 2011 Hello, we' re developping a new e-commerce site in Italy, and we should show as example some products with pics and description to promote it on the web. There was a default product which I modified, for that all is ok, but when I try to add new product or copy the existing one I get an error - see the attachment file please. (in italian means: "an error occurred while creating the object product"). Can someone explain why we get this kind of error? Thank you all. L.D. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 7, 2011 Share Posted October 7, 2011 Hi L.D., So that I can look into this for you, can you please try to re-add the product one more time, but this time, instead of hitting "Save," please take a screenshot of everything you filled in? This way, I can try to replicate this on my system and hopefully offer a solution. -Mike Link to comment Share on other sites More sharing options...
libertyDesign Posted October 7, 2011 Author Share Posted October 7, 2011 [sOLVED] Hi Mike, thanks for the prompt reply! I solved the problem! I have cleaned the database from some data in the table ps_product and related tables. Now I can add the product. .... If there are some other problems I'll keep you informed. Bye from Italy! L.D. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 7, 2011 Share Posted October 7, 2011 Great! I'm glad you managed to solve this for yourself, and thank you for posting your solution as well! I'll go ahead and mark this as solved for you. -Mike Link to comment Share on other sites More sharing options...
Eric G Posted October 7, 2011 Share Posted October 7, 2011 Hi LibertyDesign, can you give me more details about your action: "I have cleaned the database from some data in the table ps_product and related tables." I have the same problem Thank's for your assistance Eric G. Link to comment Share on other sites More sharing options...
Machelle Posted November 21, 2011 Share Posted November 21, 2011 Hi there, I have a problem, I have added a product in the sub category , but i cant view it. I have provided a screenshot. The product is suppose to be here:http://belladonnafashion.co.za/category.php?id_category=11 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 21, 2011 Share Posted November 21, 2011 Hi there, I have a problem, I have added a product in the sub category , but i cant view it. I have provided a screenshot. The product is suppose to be here:http://belladonnafashion.co.za/category.php?id_category=11 Hi Machelle, In your config/config.inc.php file, can you please set "display errors" to "on" and let me know what your error log says when you refresh the page? -Mike Link to comment Share on other sites More sharing options...
Machelle Posted November 21, 2011 Share Posted November 21, 2011 Thank you for coming back to me Mike. I did what you said and it has no error message. when I refresh the page where the product is suppose to be then its blank. When i add products, however and click on 'view product in shop' then it shows that the product is there? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 21, 2011 Share Posted November 21, 2011 Hi Machelle, In this situation, you may want to try calling your hosting provider, because it sounds like you may be having issues with your memory limit. If you ask them, they should be able to increase that pretty easily for you. -Mike Link to comment Share on other sites More sharing options...
Machelle Posted November 22, 2011 Share Posted November 22, 2011 Hi Mike I was just on the phone with them and everything regarding memory is fine. What else could be wrong? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 22, 2011 Share Posted November 22, 2011 Hi Machelle, Could you please PM me with your Back Office login credentials so that I can look into this for you? -Mike Link to comment Share on other sites More sharing options...
Machelle Posted November 23, 2011 Share Posted November 23, 2011 I just pm'd you my details. Thank you so much for your help so far! Link to comment Share on other sites More sharing options...
Machelle Posted November 23, 2011 Share Posted November 23, 2011 Hi Mike, have you managed to find the problem? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 1, 2011 Share Posted December 1, 2011 Hi Machelle, I just took a look at this for you, and there is no product in your Back Office related to the link you posted, which could explain why nothing is showing up. As far as I found, you only have one product uploaded, which you can find here. What product should be there exactly, and am I maybe missing something? -Mike Link to comment Share on other sites More sharing options...
Machelle Posted December 1, 2011 Share Posted December 1, 2011 That is the only product that I did load. But when I click on it on the actual site then it just shows a blank. What can I do to fix it? Link to comment Share on other sites More sharing options...
Machelle Posted December 1, 2011 Share Posted December 1, 2011 Did you try view the product via front office? I did have other products but I re loaded one to see if I could fix it. Link to comment Share on other sites More sharing options...
Machelle Posted December 1, 2011 Share Posted December 1, 2011 Did you try view the product via front office? I did have other products but I re loaded one to see if I could fix it. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 1, 2011 Share Posted December 1, 2011 Hi Machelle, This is the only product I see that you have created: http://belladonnafashion.co.za/product.php?id_product=8 -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 1, 2011 Share Posted December 1, 2011 Can you please try switching back to our default template temporarily to see if this may be an issue specific to your current theme? -Mike Link to comment Share on other sites More sharing options...
Machelle Posted December 2, 2011 Share Posted December 2, 2011 i did that any the other theme works fine. I just now need it to look like my old theme. do i have to redo everything in the original theme? is there nothing that we can do to fix this one? Link to comment Share on other sites More sharing options...
Machelle Posted December 2, 2011 Share Posted December 2, 2011 Hi Mike Also When my slideshow doesn't look the same, its shorter and when i use firebug it doesn't show what line the css is on. It says something about the cache. i am trying to make the normal Presashop theme look like the one that doesn't work. It really is a problem, i really want to get it done by the weekend. What do you suggest? Link to comment Share on other sites More sharing options...
Machelle Posted December 5, 2011 Share Posted December 5, 2011 Hi mike I redid my whole site. Everything is fine now. There is only 2 things, when testing the site and going through the payment processes the following thing happens (on the screenshot) what is happening? Secondly, how do i change the code to make my site one column only(center)? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 5, 2011 Share Posted December 5, 2011 Hi Machelle, I think you're missing the screenshot. You can attach it by clicking on "More Reply Options" below the window you're typing in, and then use our attachment system to upload it and add it to the post. As for a one-column website, really the best choice would be to find a new theme that is built for one column. Editing an existing theme to only display one column can create errors throughout your site, so unless you want to hire a developer to adapt it for you, your best best would probably be to find a new theme. -Mike Link to comment Share on other sites More sharing options...
Machelle Posted December 5, 2011 Share Posted December 5, 2011 attached is the screenshot. Link to comment Share on other sites More sharing options...
Machelle Posted December 5, 2011 Share Posted December 5, 2011 this is the correct one sorry Link to comment Share on other sites More sharing options...
Machelle Posted December 6, 2011 Share Posted December 6, 2011 Can you provide an answer please? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 7, 2011 Share Posted December 7, 2011 Can you provide an answer please? Hi Machelle, I apologize, I was sick yesterday. I will try to take a look at this shortly. And there is no need to PM me every time you make a post, I get notified of every post already . -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 7, 2011 Share Posted December 7, 2011 Hi Machelle, I just tried this out and had no issues progressing to the Payment section of an order. Can you please provide me with specific step-by-step instructions on how to replicate the error you are receiving? -Mike Link to comment Share on other sites More sharing options...
Machelle Posted December 13, 2011 Share Posted December 13, 2011 Hi Mike When I am going through the steps of making a purchase, i get the error on the last step.Up until the screenshot everything is fine. and then when i click next the error shows. How do i fix it? Link to comment Share on other sites More sharing options...
Machelle Posted December 14, 2011 Share Posted December 14, 2011 do you think it has to do with this error message: There are no carriers available that deliver to this address. I did set it up though? I dont understand what the problem could be?? Link to comment Share on other sites More sharing options...
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