Invoice and cart errors - HELP!

[Guest]

Ok

 

First off - YIPPEE our first order! (www.graphskill.com)

 

Now, I got an email from PayPal with the items ordered and paid for:

 

So I went into the back office and can see we have a new customer. I clicked on their cart and it tells me the cart agrees with paypal - so far so good- an order for 2 u-bolts

 

Now, I went to orders, and it shows an extra product, the 2 u-bolts AND a fish tape

 

So I checked the invoice and it agrees with orders, that is an extra product exisits

 

Now I have a module installed that sends me all emails sent by the system. The emails sent to me (new order) tell me all items have been purchased, but the price is only for the u-bolts. The email to the purchaser only has the U-bolts (correctly) - BUT the invoice sent to them contains both items

 

Now, this is very, very confusing. Has anyone any insight as to how / why this could happen?

 

Incidently I have spoken to the customer and they are adamant they have not looked at fish tapes

 

hopefully you can see what i mean on the attachment

[ccmiller]

could be a programming / call error on the invoice... calling in a product because of a typo... run a "test purchase" and see if it happens again

[Guest]

Thanks for your reply.

 

I had already done a number of test orders and all were fine. Just done another, and that is also fine

 

Perhaps just a glitch. The only think I can see is that they actually made the cart yesterday, then came back today, registered then placed the order

[ccmiller]

he could've looked at the items then yesterday... oh well. no biggie. if it happens again, then worry