[MoneyBookers] - Bank transfer dosen't update status of order

[thiagorobis]

Hello,

I'm having problems with the module MoneyBookers.

It is on the version 1.5 by PrestaShop and is properly configured.

The following is happening:

When my customer pays using methods like bank transfer, Moneybookers whose verification takes longer, it does not perform automatic return, ie, the status of the payment remains Awaiting bank wire payment even if the payment has been received by MoneyBookers.

It dosen't happened for payment by credit card, whose status is updated in time.

What should I do?

 

Thank you all!

[phrasespot]

It is difficult to track payment when it is made via bank payment as it can take several days for it to clear through the system. Did you talk to Moneybookers, what do they say?