HandCraft Posted October 4, 2011 Share Posted October 4, 2011 Hello friends, On our shop, there is provision [box] to insert Country but no box for state. This is creating problem for payment processing with Paypal. Our customers are getting error like "Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address." We have taken up issue to Paypal but any expert knows solution or anyone had faced similar problem? Link to comment Share on other sites More sharing options...
Patric Posted October 4, 2011 Share Posted October 4, 2011 Topic's title modified to comply with the forum's rules (no "Urgent"). Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 4, 2011 Share Posted October 4, 2011 Hi Handcraft, What version of PrestaShop are you using? -Mike Link to comment Share on other sites More sharing options...
HandCraft Posted October 5, 2011 Author Share Posted October 5, 2011 Hello Mike.....Our Version 1.3.3.0 - 0.220s Hi Handcraft, What version of PrestaShop are you using? -Mike Link to comment Share on other sites More sharing options...
HandCraft Posted October 5, 2011 Author Share Posted October 5, 2011 Dear Admin, My issue is really URGENT coz I am losing clients. Our mega offer is going on n voucher expiry is tomorrow....try to understand urgency of this issue Topic's title modified to comply with the forum's rules (no "Urgent"). Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 5, 2011 Share Posted October 5, 2011 Hi Handcraft, Please try to replace your themes/[theme]/authentication.tpl file with the SVN version here and let me know if that fixes your issue. -Mike Link to comment Share on other sites More sharing options...
HandCraft Posted October 6, 2011 Author Share Posted October 6, 2011 Dear Mike, I am really thankful to you. I will let u know if it works. Actually today we hv big festival n so my developer team is on holiday. Tomorrow we will see if it fixes the problem. Thanks once again.... Hi Handcraft, Please try to replace your themes/[theme]/authentication.tpl file with the SVN version here and let me know if that fixes your issue. -Mike Link to comment Share on other sites More sharing options...
HandCraft Posted October 6, 2011 Author Share Posted October 6, 2011 Hi MIKE, We tried ur solution but it didnt fix the problem. It is showing box for State but below error we are getting, id_state is invalid Surprisingly after inserting state, the box is getting displayed above country. Any other solution? Hi Handcraft, Please try to replace your themes/[theme]/authentication.tpl file with the SVN version here and let me know if that fixes your issue. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 6, 2011 Share Posted October 6, 2011 Hi Handcraft, On my end, it looks like we've made good progress in that there is now a state field where there wasn't one before, but I see you're still getting the id_state is invalid error. I'm looking into this for you now to see what else we'll need to change. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 6, 2011 Share Posted October 6, 2011 Could you also please replace your authentication.php file? Looking in Firebug, it appears that the field countriesNeedIDNumber is not defined, so hopefully replacing it with the latest version should solve this for you. If it doesn't, please let me know and I'll try to sit down with a developer to get this taken care of. -Mike Link to comment Share on other sites More sharing options...
Joe Retail Posted October 7, 2011 Share Posted October 7, 2011 I am having the same problem. What files do I need to change, exactly and where can I get updated ones? This is causing orders to fail. Could you also please replace your authentication.php file? Looking in Firebug, it appears that the field countriesNeedIDNumber is not defined, so hopefully replacing it with the latest version should solve this for you. If it doesn't, please let me know and I'll try to sit down with a developer to get this taken care of. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 7, 2011 Share Posted October 7, 2011 Hi Joe, Please replace your authentication.php and authentication.tpl files with the SVN versions, which you can get here. -Mike Link to comment Share on other sites More sharing options...
HandCraft Posted October 8, 2011 Author Share Posted October 8, 2011 Dear Mike, problem is still problem n I guess many Presta users are facing it. We need to find some solution over it. Hi Joe, Please replace your authentication.php and authentication.tpl files with the SVN versions, which you can get here. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 10, 2011 Share Posted October 10, 2011 Hi Handcraft, I spoke with a developer, and he suggested that you also try to replace your order-opc-new-account.tpl file. It appears that there was a syntax error in the code for this file which has since been identified and fixed. Please let me know if this works for you. -Mike 1 Link to comment Share on other sites More sharing options...
Geth Posted October 11, 2011 Share Posted October 11, 2011 id_state required error Hi Mike, I've now got this error on my new store at oriflame-gb.com. I get the error when I try to add an address to an existing customer, or when I try to create a new customer. I've downloaded the SVN versions via tortoise, copied the order-opc-new-account.tpl, authentication.tpl (both to public_html/themes/prestashop), and copied the authentication.php to public_html/admin. I've refreshed my site - and no change. id_state is required. I'm using presta 1.4.4.1 In the back office, customers/addresses, I selected id_state as a required field - and I suspect that's what caused this error. It was fine before (we created my [spam-filter]'s account fine earlier today). Any help - greatly appreciated. (I'm based in the UK), and only discovered Presta less than a week ago. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 12, 2011 Share Posted October 12, 2011 Hi Geth, I just tested this out on my system and had no issues creating an account. Have you cleared your browser's cache since replacing the original files with SVN versions? -Mike Link to comment Share on other sites More sharing options...
jhnstcks Posted October 12, 2011 Share Posted October 12, 2011 Hi Geth, I just tested this out on my system and had no issues creating an account. Have you cleared your browser's cache since replacing the original files with SVN versions? -Mike Not just browser cache but also prestashop cache in preferences/performance turn force compile on and cache to off for debugging purposes. (You can change it back later when the shop is live) Also have you checked that your country is actually set to have states, and that states are in the database and are linked to the country, as by default only a few countries have state values set. (i know UK doesnt have any by default). Link to comment Share on other sites More sharing options...
HandCraft Posted October 13, 2011 Author Share Posted October 13, 2011 Hopefully our developer will sort out issue today......then I will paste here the correct solution over it. Thanks!! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 13, 2011 Share Posted October 13, 2011 Hi Handcraft, We look forward to hearing how you resolve this! -Mike Link to comment Share on other sites More sharing options...
HandCraft Posted October 26, 2011 Author Share Posted October 26, 2011 Mike, our issues are still not fully rectified n developer has also shown his incapability to solve all buggs. At the moment we are facing probs in Guest Checkout........Do u know any good Presta developer residing in Mumbai, India? Hi Handcraft, We look forward to hearing how you resolve this! -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 26, 2011 Share Posted October 26, 2011 Hi Handcraft, I don't know of any off of the top of my head, but if you would like, you can post your request here to see who is local and available. Alternatively, you can post this issue to our Bug Tracker, or even open a support ticket in order to expedite the process. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
soroosh Posted December 20, 2011 Share Posted December 20, 2011 I have the same problem but only in IE 7! Is there any solution for this big problem? Prestashop 1.4.6.2 Theme: Official New theme (prestashop_new) Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 20, 2011 Share Posted December 20, 2011 Hi soroosh, Can you please post your URL so that I can take a look at this for you? -Mike Link to comment Share on other sites More sharing options...
soroosh Posted December 20, 2011 Share Posted December 20, 2011 Hi soroosh, Can you please post your URL so that I can take a look at this for you? -Mike Hi Mike, This is the link: http://www.rahasan.c...=my-account.php With choosing "IRAN" for country field (کشور), The state (استان) will not shown in IE 7 or before versions! Link to comment Share on other sites More sharing options...
motoxflyr Posted December 20, 2011 Share Posted December 20, 2011 Similar thing for me, I've been chasing my tail trying to figure out why the 'country' dropdown does not populate, and realized that there is no 'state' field at all on the customer registration. Replaced the authentication file, no change. 1.4.5.1, Prestashop new theme Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 20, 2011 Share Posted December 20, 2011 Hi everybody, Since this appears to be a recurring issue, can one of you please post this along with all relevant information to our Bug Tracker? This way, our developers can get to work on identifying why this is occurring and submit a fix for our entire community. -Mike Link to comment Share on other sites More sharing options...
motoxflyr Posted December 20, 2011 Share Posted December 20, 2011 Done, PSCFI-4503 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 20, 2011 Share Posted December 20, 2011 Thanks motoxflyr, I will be monitoring the dev team's progress on this personally. And for anyone else who can provide their information as well, please post comments to motoxflyr's report, because the more information we have, the faster our team can fix it for you! -Mike Link to comment Share on other sites More sharing options...
motoxflyr Posted December 20, 2011 Share Posted December 20, 2011 One other thing - I just reloaded the theme, still no state field. Switched to default theme, no state field. Link to comment Share on other sites More sharing options...
motoxflyr Posted December 21, 2011 Share Posted December 21, 2011 Mike - I've just upgraded to 1.4.6.2 - still no state. Can this be as simple as some setting I've missed? Link to comment Share on other sites More sharing options...
HandCraft Posted December 22, 2011 Author Share Posted December 22, 2011 Guys....i guess this is great mistake from Prestashop.......they made this problem really complicated......not good for ecommerce website Mike - I've just upgraded to 1.4.6.2 - still no state. Can this be as simple as some setting I've missed? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 22, 2011 Share Posted December 22, 2011 Handcraft, In motoxflyr's case, he confirmed that it was an issue on his end. His full quote on our bug report for this issue: Found that in my case it is not a bug. Since I had no active carriers set up yet, and the shipping pref was set to restrict to countries covered by active carriers, no countries displayed. Without countries, no state displayed. But if this does not resolve your store's specific issue, please do not hesitate to go to the link I posted above and provide your input for our development team, they would like more information from other users about whether or not motoxflyr's issue was the same as yours before they consider closing this. They're waiting for your input so the sooner you respond, the sooner we can help you get this resolved! -Mike Link to comment Share on other sites More sharing options...
motoxflyr Posted December 22, 2011 Share Posted December 22, 2011 Thought I had posted the resolution here, as well as on the report. Sorry about that, it was late.... Thanks Mike for the earlier input though- Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 22, 2011 Share Posted December 22, 2011 Thought I had posted the resolution here, as well as on the report. Sorry about that, it was late.... Thanks Mike for the earlier input though- That's why I'm here ! soroosh, Handcraft and anyone else having this issue, can you please go to our bug tracker and provide your input to help our development team come to a resolution on this issue? -Mike Link to comment Share on other sites More sharing options...
soroosh Posted December 22, 2011 Share Posted December 22, 2011 Hi Mike, I add a comment on your bug tracker. My problem exists... Best regards Link to comment Share on other sites More sharing options...
Mike Kranzler Posted December 22, 2011 Share Posted December 22, 2011 Thanks soroosh, I'll make sure our developers help you find a solution! -Mike Link to comment Share on other sites More sharing options...
HandCraft Posted December 28, 2011 Author Share Posted December 28, 2011 Dear All, We are very glad to let you know that the state box problem at our site www.Handcraft.co.in has been solved now. Even Guest Checkout [Express Checkout] is working fine. For you kind reference I am giving you reference of developer from whom we got it solved. Hope it would help you out. You may give reference of our site. Developer Name - Mr Deepak Sharma Mail ID - [email protected] Number - [spam-filter] - 970 2291 888 Mike, our issues are still not fully rectified n developer has also shown his incapability to solve all buggs. At the moment we are facing probs in Guest Checkout........Do u know any good Presta developer residing in Mumbai, India? Link to comment Share on other sites More sharing options...
HandCraft Posted March 14, 2012 Author Share Posted March 14, 2012 I must appreciate my developer team who have successfully resolved this State field issue in "Express Checkout" and as well as in "Guest Checkout"................ Mike, our issues are still not fully rectified n developer has also shown his incapability to solve all buggs. At the moment we are facing probs in Guest Checkout........Do u know any good Presta developer residing in Mumbai, India? Link to comment Share on other sites More sharing options...
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