malcek Posted September 30, 2011 Share Posted September 30, 2011 Our server operator upgrade the version of PHP to the latest and we can not get to work prestashop 1.4.4.1. We can entering BO, but front FO keep reporting internal error. 500 Internal Server Error The request was not completed. The server met an unexpected condition. 91.185.204.21/~trgovin2/ (port 80) Is there anybody who can tell us what happend? Martin Server information Prestashop Version: 1.4.4.1 Server information: Linux #1 SMP Wed Jul 27 13:29:13 EEST 2011 x86_64 Server software Version: Apache PHP Version: 5.3.8 MySQL Version: 5.1.56 Link to comment Share on other sites More sharing options...
phrasespot Posted October 2, 2011 Share Posted October 2, 2011 The clue will possibly be in Apache error logs. Try starting with a fresh .htaccess file in the root directory, e.g. disabling redirections etc. and keep an eye on the error log. Link to comment Share on other sites More sharing options...
malcek Posted October 2, 2011 Author Share Posted October 2, 2011 Hi, thank you for replay, but I try with your suggestions and nothing happend. Keep getting erorrs. Here I post whats is in error log for today. [sun Oct 02 21:32:48 2011] [error] [client 89.142.197.125] File does not exist: /home/trgovin2/public_html/sys_cpanel, referer: http://91.185.204.21/~trgovin2/ [sun Oct 02 21:31:59 2011] [error] [client 89.142.197.125] File does not exist: /home/trgovin2/public_html/sys_cpanel, referer: http://91.185.204.21/~trgovin2/ [sun Oct 02 21:31:06 2011] [error] [client 89.142.197.125] File does not exist: /home/trgovin2/public_html/admin2002 [sun Oct 02 21:30:59 2011] [error] [client 89.142.197.125] File does not exist: /home/trgovin2/public_html/sys_cpanel, referer: http://91.185.204.21/~trgovin2/ [sat Oct 01 10:22:58 2011] [error] [client 89.142.197.125] File does not exist: /home/trgovin2/public_html/sys_cpanel, referer: http://91.185.204.21/~trgovin2/ Even my hosting support doesent have the clue why It doesent work. My other web shop (running on ver. 1.3.7.) is woring OK, after the changing of ver. PHP. Even if I try to install new instalation It doesent work. The link is now on server with PHP 5.3.8, but not alive shop. Best regards, Martin Link to comment Share on other sites More sharing options...
phrasespot Posted October 2, 2011 Share Posted October 2, 2011 Even if I try to install new instalation It doesent work. How does the install process go? At what point it stops working, with what (if any) error message? Link to comment Share on other sites More sharing options...
devilsown Posted October 3, 2011 Share Posted October 3, 2011 I am running 5.3.8 with 1.4.4.1 version of prestashop. Works well for me. Did they install anything else when they built appache? Any custom add ons? Link to comment Share on other sites More sharing options...
malcek Posted October 3, 2011 Author Share Posted October 3, 2011 The instalation goes just fine. I can even log in to BO, just FO doesent work. Link to comment Share on other sites More sharing options...
phrasespot Posted October 3, 2011 Share Posted October 3, 2011 Change the first two lines in installroot/config/config.inc.php as follows: @ini_set('display_errors', 'on'); define('_PS_DEBUG_SQL_', true); Try accessing FO again. Is there any error? Link to comment Share on other sites More sharing options...
malcek Posted October 3, 2011 Author Share Posted October 3, 2011 Still no change Link to comment Share on other sites More sharing options...
phrasespot Posted October 3, 2011 Share Posted October 3, 2011 Your server must be logging the error. If you cannot see it from the cPanel error log ask you hosting company to give you the relevant section of the log. Without an error message it is difficult to say what is wrong. Link to comment Share on other sites More sharing options...
malcek Posted October 3, 2011 Author Share Posted October 3, 2011 Erorr log is showing only file not found. See attached picutre. Link to comment Share on other sites More sharing options...
phrasespot Posted October 3, 2011 Share Posted October 3, 2011 What is the file that is not found? is it related to PS installation? It may be the case that not all server errors are logged in your cPanel. Contact your hosting company and ask for server error log, not the domain error log. Link to comment Share on other sites More sharing options...
malcek Posted October 4, 2011 Author Share Posted October 4, 2011 Apache log says: [Tue Oct 04 19:08:46 2011] [error] [client 89.142.196.160] Premature end of script headers: 404.php, referer: http://91.185.204.21/~trgovin2/ [Tue Oct 04 19:08:47 2011] [error] [client 89.142.196.160] Premature end of script headers: index.php [Tue Oct 04 19:08:47 2011] [error] [client 89.142.196.160] File does not exist: /home/trgovin2/public_html/sys_cpanel, referer: http://91.185.204.21/~trgovin2/ Here is also link to settings of new server with PHP 5.3.8. http://figura-ms.si/info.php Link to comment Share on other sites More sharing options...
phrasespot Posted October 4, 2011 Share Posted October 4, 2011 Add the following to the file I mentioned in above post error_reporting(-1); @ini_set('display_errors', 'on'); define('_PS_DEBUG_SQL_', true); Access FO again. Are there any errors? You might also want to remove the info.php now. Link to comment Share on other sites More sharing options...
malcek Posted October 4, 2011 Author Share Posted October 4, 2011 still no change Link to comment Share on other sites More sharing options...
phrasespot Posted October 4, 2011 Share Posted October 4, 2011 Try installing an older version, say 1.4.4.0, or a later version from the SVN, temporarily to see if that makes any difference. Without an error message and access to installation hard to predict what may be wrong. Link to comment Share on other sites More sharing options...
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