Prestashop.com offline issues

[Guest]

Prestashop was offline for a while this morning

 

And, apparently according to the facebook page, this had a serious detrimental affect of the speed of my store, both back and front office

 

There is some kind of feed to prestashop.com which when it is offline slows down our sites as it spends time looking for the feed.

 

I am really hoping someone can point me in the direction of removing this link

 

I was under the impression presta was a standalone product. If this link is embedded it means that if Prestshop.com goes out of business - so do we!

 

I hope I am being alarmist here and someone can re-assure me

[Guest]

I believe a fix is being worked on that will prevent this in future

[Mike Kranzler]

Hi haylau,

This is correct. The issue lay in a timeout bug in the Modules tab, and we already have our developers working on a fix to ensure that this sort of issue never happens again. We take this sort of issue very seriously, and I just wanted to assure you that it is a top priority. Once we complete it and push out the fix (expected within the next week), even if our servers are down, your website will have no issues.

 

If you have any additional questions, please don't hesitate to let me know!

 

-Mike

[My Canvas Images]

Does it have anything to do with the back office? I have noticed the lag time in updating my products.

[Mike Kranzler]

Does it have anything to do with the back office? I have noticed the lag time in updating my products.

 

It did earlier today (from about 3AM-6AM Eastern time), but any issues you're having right now should not be due to the maintenance. How much of a lag are you noticing compared to past uploads?

 

-Mike