[RESOLVED] Retrieve Lost Password not working? Help please!

[batevladi]

Hi All!

I have recently moved from osC to PS.

Lovely interface and good functionality!

I have a problem, though, with the Password Retrieval Emails. The site is successfully sending registration and order emails, also back end (module) emails. Just the Password Retrieval email is not sent.

The site does not report errors, there are no errors in the logs of Apache. I am using authenticated SMTP (and as I said it works)

Any one had the experience and maybe a fix?

Vlad

www.knitshop.co.uk

[ruilong]

are you using some language other than english/frensh? maybe the email template is missing for the language you are using?

[batevladi]

nope - standard installation. Using only one language - English... is your implementation working? I have installed the latest 1.1.0.5
V

[batevladi]

Hi All! Not sure what happened, however further tests are now showing that the email is sent. so I can confirm that the lost password emails are sent out to the requester email address on 1.1.0.5

Thanks!
Vlad

[brandonc503]

what did you do to fix it.. im using the beta subversion

[PerS]

There is 1 error

1. employee does not exist, or bad password

On trying to log in.


There is 1 error

1. this account doesn't exist

On trying to mail me the password

Problems in back office cannot log in or retrive my password after installation?
Tried to install 3 times allredy, have cleared the tabels at my phpadmin if some table was wrong and installed again.
Version 1.2.5.0

Picture 8.pdf

[brandonc503]

when you install it is the email you use as merchent info..should be in the ps_employee table, the password however is encrypeted. oh and once you ask for lost password it resets it to random and emails it to you. so your orginal one wont work.. i just remove all tables and reinstall, if you are working with a fresh install orgianlly.. other wise you loose all your tables of stuff.-

[PerS]

I have been at my php admin page and I can see the ps_employee table, Where do I change the e-mail adress? and how? do I export and edit on my computer or can I make a change directly in the table on the server?

[PerS]

I have been at my php admin page and I can see the ps_employee table, Where do I change the e-mail adress? and how? do I export and edit on my computer or can I make a change directly in the table on the server?

As you mabye understand I didn´t get the notification mail either???

[brandonc503]

the email address you are trying to recover password for dosent exist in your employee table.. so look in your employee table and find what you really put for email. then hopfully you can remember or use the tool to resend it.

[PerS]

Hi Brandon or some one that can help me!

I have Installed it five times now, I have also tried different versions of prestashop. I have marked the table in my phpadmin, checked if I can see my email some where, and that I can´t. And I don't know where I can put in my email either?
The one i put in in the installation doesn´t excist at all, which table in employee do I edit and put in my email adress in Witch field??? Can you give me an example of the code? Attached a screen shot of my php admin/employee.

Per

Picture 10.pdf

[David Linke]

OK, here's the deal.

My installation got stuck at step 3 as all of those triying to install it on windows IXWebhosting.

So, i deleted the install folder, i renamed the admin folder and got to the login screen of the control panel.

Of course, there were no administrators, so i got to the phpMyAdmin of my mysql database and added one registry to the employees table with my email on it. Just the email, name and lastaname and active i sat it to 1 (i guessed that would be the number for active).

Since i knew the passwords went to the database encrypted, i had to find another way to find the password, because the emailing wasn't working for me.

I edited password.php in the admin folder (whtever you have renamed it) and added this code "echo $pwd;" in line 44 just after "$pwd = Tools::passwdGen();" (without the quotes of course) that would print the password when autogenerating a new one with the "forgot password" form.

Use the form to email yourself a password and there you go, the password will be displayed onscreen once you ask to mail it. (if you mess once you gotta change the time the password was autogenerated in the database, cause it delays like 350 minutes to autogenerate a new one)

REMEMBER TO DELETE THE LINE YOU ADDED AFTER THIS, OTHERWISE IS A HUGE SECURITY HOLE, AND MOST LIKELY YO'LL GET HACKED!!!!

I think i solved the issue for those who get stuck on step 3 and 4 of the installation....