chad Posted September 26, 2011 Share Posted September 26, 2011 Since upgrading to prestashop 1.4.4.1 the states are showing up wrong on my invoices and causing order failures. Kind of sad as the update said it was flawless but now I am seeing it didn't work The address on this invoice should be the following Chad Hegel 1514 N 13th St Bismarck, ND 58501 United States Any help would be greatly appreciated Thanks 000068.pdf Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 26, 2011 Share Posted September 26, 2011 Hi chad, I am going to look into this for you now and will hopefully have a solution for you shortly. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 26, 2011 Share Posted September 26, 2011 Hi chad, In your Back Office, please go to Shipping > States. There, you should be able to check them all for accuracy and make any changes needed to fix this for you. Please let me know if this solves your problem. -Mike Link to comment Share on other sites More sharing options...
chad Posted September 26, 2011 Author Share Posted September 26, 2011 Mike, they are listed correctly there. That was the 1st thing I checked, Still doesn't work Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 26, 2011 Share Posted September 26, 2011 Does this issue occur with every state or just some of them? -Mike Link to comment Share on other sites More sharing options...
chad Posted September 26, 2011 Author Share Posted September 26, 2011 Mike, It is doing like I have seen in other posts. It is pulling the 1st 2 letters so Minnesota is MI and North Dakota is NO, Colorado is CO which is actually correct but 1st 2 letters of Colorado are same as state code. It really stinks because the issue just started after upgrading to 1.4.4.1, it all worked fine in 1.4.4.0 I have also been getting these errors maybe its related, these are also only new since the upgrade PayPal response: TIMESTAMP -> 2011-09-25T01:27:58Z L_ERRORCODE0 -> 10736 L_SHORTMESSAGE0 -> Shipping Address Invalid City State Postal Code L_LONGMESSAGE0 -> A match of the Shipping Address City, State, and Postal Code failed. L_SEVERITYCODE0 -> Error Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 26, 2011 Share Posted September 26, 2011 Hi Chad, This is actually a bug that was recently fixed. I am working now to get you the files which have been updated, and in the meantime, you can check out the actual bug report here: http://forge.prestashop.com/browse/PSCFI-3177 -Mike Link to comment Share on other sites More sharing options...
chad Posted September 26, 2011 Author Share Posted September 26, 2011 Mike, that is the exact post I was reading but I could not figure out what they changed. Thanks for helping and I will be waiting on the file list Thanks Chad Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 26, 2011 Share Posted September 26, 2011 Hi Chad, The file that was changed is /classes/PDF.php. You can find it in the SVN version. Please let me know if this works for you. -Mike Link to comment Share on other sites More sharing options...
kbrmin Posted September 27, 2011 Share Posted September 27, 2011 In light of what you discussed above, is there anything I should do to resolve this issue? I had an order not come through because of this: PayPal response: TIMESTAMP -> 2011-09-27T05:04:13Z L_ERRORCODE0 -> 10736 L_SHORTMESSAGE0 -> Shipping Address Invalid City State Postal Code L_LONGMESSAGE0 -> A match of the Shipping Address City, State, and Postal Code failed. L_SEVERITYCODE0 -> Error Is it related to the problem you address here and if so what do I do to fix it? Is there something I need to update in /classes/PDF.php? Thanks. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 27, 2011 Share Posted September 27, 2011 Hi kbrmin, Go ahead and replace your classes/PDF.php file with the SVN version as well. We made changes in a couple places, so that should hopefully resolve your issue. Please let me know if that works for you. -Mike Link to comment Share on other sites More sharing options...
chad Posted September 27, 2011 Author Share Posted September 27, 2011 Thanks Mike, The issue has been resolved Link to comment Share on other sites More sharing options...
kbrmin Posted September 27, 2011 Share Posted September 27, 2011 Mike Kranzler Thank you so much for your prompt reply. I am sorry, but I was unsure about what the "SVN version " is? Where do I find that? Thanks. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 27, 2011 Share Posted September 27, 2011 Great! I'm glad I could help. I'll go ahead and mark this as solved for you. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 27, 2011 Share Posted September 27, 2011 Mike Kranzler Thank you so much for your prompt reply. I am sorry, but I was unsure about what the "SVN version " is? Where do I find that? Thanks. You can find it here: http://svn.prestashop.com/trunk/ Just download the file you need from there and use it to replace your current version. -Mike Link to comment Share on other sites More sharing options...
kbrmin Posted September 27, 2011 Share Posted September 27, 2011 Thank you. I think it worked. I am not sure if you know what department I should ask this in, but so far I have had no response: how do I add a seperate address option ni my cart, like a billing and then a shipping address in case the order is a gift? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 27, 2011 Share Posted September 27, 2011 Hi kbrmin, When you're filling out your address information during checkout, there should be a checkbox for "Please use another address for invoice." This should be what you're looking for. -Mike Link to comment Share on other sites More sharing options...
kbrmin Posted September 28, 2011 Share Posted September 28, 2011 Mike Kranzler, Thanks for your reply. I don't see that checkbox anywhere either in the cart/checkout process OR in the back office. What is going wrong with that? Also, I am continuing to have problems with my Paypal module. This is the report my customer and I receive: PayPal response: TIMESTAMP -> 2011-09-27T20:50:51Z L_ERRORCODE0 -> 10736 L_SHORTMESSAGE0 -> Shipping Address Invalid City State Postal Code L_LONGMESSAGE0 -> A match of the Shipping Address City, State, and Postal Code failed. L_SEVERITYCODE0 -> Error Is this because the customer's state isn't right? He said he also had a "invalid token" message when he went back from paypal to the cart to retry. What does that mean?Also is there a way to make the cart "reset" or to edit the address once it has been typed in and pressed "continue" in the process? Because for me, it keeps my address in the browser and I can't edit it even when I reopen the browser etc. Is that a cookie setting or something?I appreciate your time. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 28, 2011 Share Posted September 28, 2011 Thanks for your reply. I don't see that checkbox anywhere either in the cart/checkout process OR in the back office. What is going wrong with that? Can you please post your URL so that I can check this out for you? As for your PayPal question, please post this in a separate thread per PrestaShop policy. -Mike Link to comment Share on other sites More sharing options...
kbrmin Posted September 28, 2011 Share Posted September 28, 2011 Here is the link: http://kingsbloomingrose.com/cart2/prestashop/cart?qty=1&id_product=10&token=27207b72088e7f5095684d8ef718dbe4&add Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 28, 2011 Share Posted September 28, 2011 Hi kbrmin, In your Back Office > Preferences, try enabling One Page Checkout and see if that gives you what you're looking for with the addresses. Please let me know if that works for you. -Mike Link to comment Share on other sites More sharing options...
kbrmin Posted September 28, 2011 Share Posted September 28, 2011 Hmm...that doesn't work either. Have I edited something out of the code? Link to comment Share on other sites More sharing options...
devilsown Posted September 28, 2011 Share Posted September 28, 2011 I found this bug first Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 28, 2011 Share Posted September 28, 2011 Hmm...that doesn't work either. http://kingsblooming...d8ef718dbe4 Have I edited something out of the code? It looks like you might have. What version of PrestaShop are you running? -Mike Link to comment Share on other sites More sharing options...
kbrmin Posted September 28, 2011 Share Posted September 28, 2011 Prestashop 1.4. What do I do about a bug? Link to comment Share on other sites More sharing options...
kbrmin Posted September 28, 2011 Share Posted September 28, 2011 I am also needing assistance here: http://www.prestashop.com/forums/topic/134172-paypal-error-and-resetting-address/ Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 28, 2011 Share Posted September 28, 2011 Prestashop 1.4. What do I do about a bug? You can report it here. -Mike Link to comment Share on other sites More sharing options...
kbrmin Posted September 30, 2011 Share Posted September 30, 2011 I have not had any response to fix this bug. http://forge.prestashop.com/browse/PSCFI-3567 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 30, 2011 Share Posted September 30, 2011 Hi kbrmin, Now that you've provided me with a link, I'll look into this for you. I know we've been working on a lot of bugs this week, but I will add this to my daily report to see what we can do to help you out. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 30, 2011 Share Posted September 30, 2011 Hi krbrmin, I just finished going over this with a developer, and as you can see in your bug report, separate addresses are not permitted with guest checkout. If your customer creates an account, then they can very easily do this, but not unregistered guests. We have made an addition to the wording in our upcoming release to hopefully minimize this sort of confusion going forward. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
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