devilsown Posted September 23, 2011 Share Posted September 23, 2011 What is up with this now. I have reported a ton of bugs with this software. Now i report an issue and i now have to pay for bug fixes? Hi, Thank you for having reported your issue on the bug tracker! In order to find from where the problem comes you will have to buy a diagnostic ticket on http://support.prestashop.com/en/tickets-support/8-12.html. This is a ticket which costs 49€ tax excl. : we find the origin of the problem and then we make you a report. Next, you have the choice to fix it by yourself or ask us to fix it by buying an intervention ticket (149€ tax excl. - http://support.prestashop.com/en/tickets-support/9-14.html). Of course, the price of the diagnostic ticket will be deduced from the price of the intervention ticket. I wish you having a nice day ! Best regards, Link to comment Share on other sites More sharing options...
ScubaLessonsInc Posted September 23, 2011 Share Posted September 23, 2011 This is where open source goes to someones pocket. I know they have been working the tail off and really it was bound to happen someday. I think if there is a bug in your software you should fix it, not charge for it. I understand charging for custom fixes, or damage we have done but actual bugs in core files.. well that is another thing. This email, is way to generalized for that.. and charging just to diagnose? WOW. NOT COOL. Link to comment Share on other sites More sharing options...
NemoPS Posted September 23, 2011 Share Posted September 23, 2011 WOW, stunning WOW I cant' believe they make us pay for THEIR errors in development. I thought prestashop was cool, but to me it looks now like a way to make money by leaving tons of intentional bugs and make people pay to have'em fixed. Sounds like crap to me. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 23, 2011 Share Posted September 23, 2011 Hi everybody, I wanted to pop in and clear things up. PrestaShop DOES NOT charge to fix bugs within our software. If a PrestaShop user is having a specific issue with their website, server or something similar, we offer an additional service to help them fix it in a technical support capacity, but you will NEVER pay for a PrestaShop bug to be fixed. It appears that this was not properly communicated in this email, and we are taking the steps necessary to determine why this happened. DevilsOwn, I am about to PM you to get more details so that we get this taken care of for you. Regards, Mike Link to comment Share on other sites More sharing options...
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