patricia222 Posted September 19, 2011 Share Posted September 19, 2011 Hi I have two issues with which i need help fast. I am hoping to get the answer ASAP by posting here. Thanks to everybody who will take his time trying to help me. 1 issue => When you are in my shop and want to contact me the message won't be sent. You will have an error in red at the top. 2 issue => I really need to put a size chart where the customer can choose in which size he wants to get the clothes and add it to his cart. I try many different things but nothing works properly. Thanks for your help one more thing concerning the contact issue, when i first try i was able to receive the message in my BO but not in my external gmail account. When i was trying to send a response to this message it didn't work and was send to my BO... I hope you have enough information to help me resolve my issues Patricia Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 19, 2011 Share Posted September 19, 2011 Hi Patricia, What is the error you get in red when you try to send a message with the contact form? -Mike Link to comment Share on other sites More sharing options...
patricia222 Posted September 19, 2011 Author Share Posted September 19, 2011 Hi Mike This is the error i have : There is 1 error : An error occurred while sending message I have this message ever since i have change my email in my BO. So i try to put back the original email address hoping everyting will work as it use too but i was wrong... I try so many things i feel totally lost now thank you Patricia Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 19, 2011 Share Posted September 19, 2011 Hi Patricia, What email address are you currently using for your contact form (no need for the exact address, just your domain - @gmail, @yahoo, @yourstore, etc.)? Additionally, are you using PHP or SMTP for the contact form? -Mike Link to comment Share on other sites More sharing options...
patricia222 Posted September 19, 2011 Author Share Posted September 19, 2011 Hi Mike I am using @gmail.com I try first the PHP but wasn't working so i switch to SMTP and enter the information but still not working. I try many different combination thinking i may enter the wrong info but apparently no matter what i do nothing seems to work thanks Mike for your help Patricia Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 19, 2011 Share Posted September 19, 2011 Hi Patricia, I'm continuing to look into this, but in the meantime I can potentially offer two steps to try. First of all, if you have an email address @yourdomain.com, try to use that one for the contact form. Additionally, try to set it up with PHP instead and see if that combination is of any help to you. -Mike Link to comment Share on other sites More sharing options...
patricia222 Posted September 19, 2011 Author Share Posted September 19, 2011 Hi Mike My hosting doesn't offer email so i have to use the gmail account. I have already set up my serveur mail to php thank you Patricia Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 19, 2011 Share Posted September 19, 2011 I will continue to keep an eye out for a solution, and in the meantime hopefully someone else in the community will be able to offer their advice as well. -Mike Link to comment Share on other sites More sharing options...
patricia222 Posted September 19, 2011 Author Share Posted September 19, 2011 well let's see... I have fix most of my trouble by myself ... Those are the two issues left with which i have a hard time so i don't have any other choice but asking for help. Mike i truly appreciate your answer and hopefully we will resolve my issues soon thanks a lot Patricia Link to comment Share on other sites More sharing options...
maildemon Posted September 19, 2011 Share Posted September 19, 2011 Hi everyone. I'm asking for help. I don't know what's wrong, but maybe you can help me. When a customer want to send me a message from contact form, an error has occurred ("please choose a subject from list"). How can fix it? Many many thanks for any help. Tony Link to comment Share on other sites More sharing options...
patricia222 Posted September 20, 2011 Author Share Posted September 20, 2011 Hi Tony You have two choices the customer service or webmaster. If you don't choose one of them your message won't be send. Customer service if for anything concerning your item and sales, webmaster is for technical problem with your shop. Hope that will help you resolving your issue I am still waiting for my own issues very soon. thanks patricia Link to comment Share on other sites More sharing options...
maildemon Posted September 20, 2011 Share Posted September 20, 2011 Hi Patricia, Thanks for respond. But unfortunatelly my problem is still here. I forgot to write that I've chosen one of the possibilities. But it seems like the form doesn't know about it. Many thanks. Tony Link to comment Share on other sites More sharing options...
Follicular Posted September 20, 2011 Share Posted September 20, 2011 Hi Patricia, What is the error you get in red when you try to send a message with the contact form? -Mike Hi,i hope your error has been solved.If not then let me inform ,i can help you. Link to comment Share on other sites More sharing options...
maildemon Posted September 20, 2011 Share Posted September 20, 2011 My problem with contact-form is solved now. Problem was that I had added some lines with the "Subject" in contact-form.tpl. I upload the regural contact form and change the "subject" in database from phpMyAdmin. Thx to all. Tony Link to comment Share on other sites More sharing options...
patricia222 Posted September 20, 2011 Author Share Posted September 20, 2011 HI Follicular my problem are still there so when you are online let me now. Thank you i am excited to get the resolution with that patricia Link to comment Share on other sites More sharing options...
patricia222 Posted September 21, 2011 Author Share Posted September 21, 2011 i am still waiting for help with my issues if anyone has an idea ??.... thank you for your time Patricia Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 23, 2011 Share Posted September 23, 2011 Hi patricia, I will be sitting down with a developer this afternoon and will see what we can do to fix the contact form issue. As for the issue with sizes, have you created combinations in the product tab yet? -Mike Link to comment Share on other sites More sharing options...
patricia222 Posted September 23, 2011 Author Share Posted September 23, 2011 Hi Mike The contact form will be soon fixed as i understand... that would be great. For the size chart i have put the chart in every item of my shop but it's not actif. I mean that the customer has no option to choose the size he needs and add the item in the right size into his cart. He has to contact me and letting me know the size which is not easy to do. thank you for your help with my issues Mike I ma waiting to hear from you very soon to fix the contact form and maybe the size chart which will be absolutely wonderful patricia Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 26, 2011 Share Posted September 26, 2011 Hi Patricia, If you've added combinations in the product tab for each item, you shouldn't be having this issue. Can you please post your URL so that I can try to see the exact issue you're having? -Mike Link to comment Share on other sites More sharing options...
starsec Posted December 1, 2011 Share Posted December 1, 2011 I am having the same issue- contact form doesnt work here http://starsec.com.au/StarOnline/contact-form.php Link to comment Share on other sites More sharing options...
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