need4speed Posted September 19, 2011 Share Posted September 19, 2011 My Prestashop just started stopping with sending e-mail alerts out when a new customer have made an order and I havent touched the shop for months. I have tested with several different e-mail addresses without any luck. Im running running Prestashop 1.3.1.1 and the e-mail order alert module v2.2 that is standard in Prestashop. And its installed on a windows server so it cant be anything with cmod files right? Any suggestion why this have happen? Link to comment Share on other sites More sharing options...
Carl Favre Posted September 19, 2011 Share Posted September 19, 2011 Hello need4speed, Which hosting provider are you using? Some other members reported the same kind of problem with godaddy. Are you using mail() function or smtp? Link to comment Share on other sites More sharing options...
guest* Posted September 20, 2011 Share Posted September 20, 2011 I'm not hosting on godaddy. Also my mails get crazy since 2 days. Shop was sending all in double, one mail with teh order values, and the other only with variables and no values. I'm not sure if this problem comes, because I just before moved the DB to a 64bit platform. Shopping cart also stopped to work after this, I fixed it and one day after again fatal error/order cannot be processed and the fix on DB was unmade by magic hand. I use SMTP Link to comment Share on other sites More sharing options...
piragua Posted September 21, 2011 Share Posted September 21, 2011 Hi, I have the same problem, posted on http://forge.prestashop.com/browse/PSCFI-3428 , but there is no assigment. I really need help too. Link to comment Share on other sites More sharing options...
Carl Favre Posted September 22, 2011 Share Posted September 22, 2011 Hi piragua, cd2500, I am going to check with the developers and see what we can do to quickly find a solution. Link to comment Share on other sites More sharing options...
piragua Posted September 22, 2011 Share Posted September 22, 2011 solution in progess... Link to comment Share on other sites More sharing options...
piragua Posted September 22, 2011 Share Posted September 22, 2011 Solved. The shop that was not sending emails, is because the "shop's email" was a gmail account. When used an account from the domain, it worked... .-(((( Link to comment Share on other sites More sharing options...
guest* Posted September 23, 2011 Share Posted September 23, 2011 For me not solved I was using my own SMTP. Problem still actual. SMTP Mail is blocked. With PHP-mail contact form displays error messages, although shop admin receive the mails. Customer mail copy is not sending at all. 1 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 23, 2011 Share Posted September 23, 2011 Hi cd2500, We've added this to our Bug Tracker, and you can follow our progress here by clicking on the "Watch" link near the top of the page. I will let you know as soon as we've developed the solution. -Mike Link to comment Share on other sites More sharing options...
Bruno Leveque Posted September 27, 2011 Share Posted September 27, 2011 For me not solved I was using my own SMTP. Problem still actual. SMTP Mail is blocked. With PHP-mail contact form displays error messages, although shop admin receive the mails. Customer mail copy is not sending at all. Hi, Can you post here the errors you encountered while using the PHP mail() function? it should work fine. If not, you should ask your hosting provider for a valid SMTP (with or without authentication). In 99.99% of the situations, the PHP mail() function will work like a charm. Regards, Link to comment Share on other sites More sharing options...
guest* Posted September 28, 2011 Share Posted September 28, 2011 Hi Bruno, Of course: It seems that although PHP-mail works, there are dependences on some forms or settings, like the password generation. If you set the first time SMTP, and than you change to PHP- mail, it would be ignored. SMTP was broken for me, in the meantime it works again. I've too already moved my Projects to another provider and during tests I've seen that the SMTP is broken. My last provider didn't react in the time I expected, so I started tests on other Servers... This was the error by changing from SMTP to PHP-mail. All mail worked get out, but user didn't received any copy of the mails (password, orders....). For password fronted there came: fatal error/mail cannot be processed. By enable debugging it cames: Warning: mail() ['function.mail']: SMTP server response: 550 5.7.1 Unable to relay in C:\inetpub\wwwroot\www. xxxx \tools\swift\Swift\Plugin\MailSend.php on line 160 -. It was aslo strange for me that when I tried to change on BO - references -> mail the password of SMTP (I thought here was the problem) it wasn't rewritten in the DB. The old password still remains there without any change. I changed it than manually, but this also failed. I too opened a post on bug_tracker. But ok... http://forge.prestashop.com/browse/PSCFI-3451. During my tests and moving I also found some other issues concerning dependendes on a specific DB or settings. For all them I opened a post on bug_tracker. Link to comment Share on other sites More sharing options...
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