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payment went through but no order ID


LinnB

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Hi,

 

A customer bought an item on my shop, the payment through DIBS went well but then the customer sent me a message informing me that he couldn't find any order. I checked the customer's page and I saw that he had one cart (the item) but no order. So I can't change the status of the order, and no invoice can be made.

 

 

Any idea of what can have caused this problem and how I can fix it?

 

LinnB

 

/edit

I checked myself and got the same problem. It seems like customers who bought items as guest didn't get this problem.

 

using prestashop 1.4.3

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