jhugues Posted September 12, 2011 Share Posted September 12, 2011 Hi all I have purchased the order manager module "orlique" form the add-on prestastore for 89€. I chose to use the prestashop store instead of the developer's because I don't like having too many accounts open everywhere and also because of the convenient integration with the back office . I am now very frustrated to see that the version I got is 1.1 and the developer site says that 1.2 is available since August 26th, with upgrades I need. What's the deal? 1) If we cannot be guaranteed to have the latest update on prestastore what's the point of buying at that location? 2) I would like to know now from the developer or from prestastore how am I going to get this latest update A timely answer to this post will determine where I buy my modules from, in the future. Hope this will help people looking at buying this module Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 12, 2011 Share Posted September 12, 2011 Hi jhugues, If you're having an issue with an external addon, you'll need to contact the developer of the module directly. We've already opened a line of communication with this developer due to a similar issue recently, so I will pass this along as well to try to get this taken care of for you as quickly as possible. -Mike Link to comment Share on other sites More sharing options...
justinl Posted September 12, 2011 Share Posted September 12, 2011 I just wanted to add onto this thread that I have also recently encountered this same problem. I have contacted the developer directly today and will post back here when I get in touch with them to let everyone know how this situation was resolved. Cheers, Justin Link to comment Share on other sites More sharing options...
devilsown Posted September 13, 2011 Share Posted September 13, 2011 I am still waiting to hear back about getting modual working. There are bugs in this newer version and not getting responses back from them very timely. Link to comment Share on other sites More sharing options...
jhugues Posted September 13, 2011 Author Share Posted September 13, 2011 Hi jhugues,If you're having an issue with an external addon, you'll need to contact the developer of the module directly. We've already opened a line of communication with this developer due to a similar issue recently, so I will pass this along as well to try to get this taken care of for you as quickly as possible. -Mike Thank you for this quick answer. It shows that you care but you missed my point. Prestastore, or the business side of this great open source software, is responsible for making sure that we don't have to deal with such issues. If the developer is not reliable it is up to you to let us know, otherwise what's the point of using your store? I am not having an issue with the developer: I am having an issue with your shop not being updated. As you said, it looks like a communication issue with the developer and I hope you will straighten it quickly. This module is very convenient, well thought. I hope it will work and I want to continue buying from the addon shop. 1 Link to comment Share on other sites More sharing options...
justinl Posted September 13, 2011 Share Posted September 13, 2011 I wanted to post back here that I received a very prompt response from the developer and received version 1.2 after verifying some purchasing information (great customer service thus far with the Developer). Echoing on what jhugues said, I do not know the details of the situation with the addon shop not having up-to-date files but I have been in this situation as a developer before where I supply a sales platform with updated software and they will not post it for weeks on end. This causes irate customers who point fingers at the developer and it causes more work for the developer to fire fight and provide updated files. I hope this is not the case with the addon shop. 1 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 13, 2011 Share Posted September 13, 2011 I spoke with our addons team, and they are reaching out to this developer directly. While justinl has a point about how some platforms don't update software, you also need to consider the inverse, that not all developers immediately submit an update to every single site where it is posted. Hopefully, we should have more information for you soon on this. -Mike Link to comment Share on other sites More sharing options...
justinl Posted September 13, 2011 Share Posted September 13, 2011 @Mike Yes I completely agree. That is why I wanted to mentioned that I do not know the full details of this particular situation, and while I have encountered one scenario, I do not know if that is the same story here or if it is in reverse. Cheers Link to comment Share on other sites More sharing options...
Pippo3000 Posted September 13, 2011 Share Posted September 13, 2011 Interesting as I even received an email from that developer with the new v1.2 attached. delivered to my door step. I ordered from them directly and am happy to get updates delivered without asking around. But I can also understand the point not to have too many accounts Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 13, 2011 Share Posted September 13, 2011 jhugues, Did you never receive any sort of email like Pippo just mentioned? -Mike Link to comment Share on other sites More sharing options...
Pippo3000 Posted September 13, 2011 Share Posted September 13, 2011 jhugues, Did you never receive any sort of email like Pippo just mentioned? -Mike guess not since he used the prestastore and I used the developer's store. btw mike, great presence here, see you quickly all over the forum. haven't been here for quite some time so I am positively surprised. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 13, 2011 Share Posted September 13, 2011 Hi Pippo, Thanks for the kind words. We really are committed to increasing our presence here on the forums, so we always appreciate it when people notice it. As for Orlique, I will mention that to our addon team that people who purchase products through our stores don't receive the same updates as those who buy directly from the developers, and hopefully we can work on a good solution. -Mike Link to comment Share on other sites More sharing options...
jhugues Posted September 13, 2011 Author Share Posted September 13, 2011 Developer sent update in PM. Problem solved. Module work as advertized Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 13, 2011 Share Posted September 13, 2011 Great! I will mark this as solved for you. -Mike Link to comment Share on other sites More sharing options...
jhugues Posted September 13, 2011 Author Share Posted September 13, 2011 Thank you for you help. Jb Link to comment Share on other sites More sharing options...
devilsown Posted September 14, 2011 Share Posted September 14, 2011 Developer contacted me, told me i must wait another week for them to fix the issues with the software. Kinda sucks because i have already waited 3 weeks. Its a major issue for me with it removing items from existing orders Link to comment Share on other sites More sharing options...
silbersaiten - Julia Posted September 14, 2011 Share Posted September 14, 2011 Greetings, From now on I will be responsible for all forum communications about our products(Orlique, Darique, Moussiq etc.). Please if you have any urgent questions you can send PM to me. For all of our modules will be opened new threads, so I could respond asap if you will have any troubles or questions. @devilsown I'm sorry again about your issues, but I've explained the situation, we will solve your problem. We made tickets for our Orlique developer, that is on a vacation. He will fix everything asap. P.S. Thanks to all, that respond kindly about our support via direct e-mail, from now on we will be following forum updates constantly. Best wishes, Dimitry Prestashop-module.de 1 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 14, 2011 Share Posted September 14, 2011 Hi Dimitry, Thanks for getting back to these guys. I will be sure to stay in touch with you as well, and if you have any questions please don't hesitate to contact me directly! -Mike Link to comment Share on other sites More sharing options...
devilsown Posted September 14, 2011 Share Posted September 14, 2011 Prestashop-Module.de thanks for working on your support. You have been timely in responding to emails recently. I know we are on other sides of the world. I expect it to take 1-2 days sometimes for responses. Your awake when i am asleep. I just got upset with 7 days and 4 days to get responces. I sent you an email on how you can replicate the bug with it not allowing products to be added to the cart and that one i believe correlates to it removing items from the cart. I was setting the quantity of the item to 10 to put it in stock to work around your other bug adding the item to the cart and then setting the quantity back to -1 and then going back in to the product and editing something else to the order it would remove the item even though it was added when the item was in stock. I just need it fixed because i take many phone orders and need to do it quickly. It accounts for a large part of my business. I do understand he is on vacation again and i must wait another week. Link to comment Share on other sites More sharing options...
hulk Posted July 16, 2012 Share Posted July 16, 2012 Hi, ibought the module and i install it in my 1.4.8.2 version, but i have some problems: - if i try to creat a new order, this order don't appear in BO list coz he don't have a status in ps_order_history and after clicking save button the module don't redirect me to new order page. - If I click again on the Save button, the product stock change again in every click knowing that I did the update my version 1.4.8.2 from version 1.2.5 so I guess my problem come from here. thanks for your help Link to comment Share on other sites More sharing options...
Pippo3000 Posted July 17, 2012 Share Posted July 17, 2012 knowing that I did the update my version 1.4.8.2 from version 1.2.5 so I guess my problem come from here. hi hulk. do you mean you had 1.2.5 running WITH orlique and then just updated to 1.4.8.2? Maybe you should then try to re-install Orlique. Sorry if this is what you did already and it does not help. I am running Orlique just fine and do not want to miss it anymore. phil Link to comment Share on other sites More sharing options...
hulk Posted July 17, 2012 Share Posted July 17, 2012 Hi Pippo3000, No i had prestashop 1.2.5 version and i upgrade it to prestashop 1.4.8.2. version. when i use a the native DB of 1.4.8.2 version, orlique work nice but if i use the DB upgraded from prestashop 1.2.5, the module dont work correctly. Link to comment Share on other sites More sharing options...
Pippo3000 Posted July 18, 2012 Share Posted July 18, 2012 Hi Pippo3000, No i had prestashop 1.2.5 version and i upgrade it to prestashop 1.4.8.2. version. when i use a the native DB of 1.4.8.2 version, orlique work nice but if i use the DB upgraded from prestashop 1.2.5, the module dont work correctly. strange. maybe has to do with the fact that orlique is not officially compatible with 1.4.8, see http://prestashop-module.de/de/features-backend/78-orlique-der-order-manager.html. but then I wonder why it works with a native db of 1.4.8.2 anyway, guess you better contact the developer. sorry. Link to comment Share on other sites More sharing options...
hulk Posted July 18, 2012 Share Posted July 18, 2012 but here, the developper say that it is compatible with 1.4.8.2. i think that it's a upgrading DB problem, but who know. i contact the developper to see the source of problem. thx Pippo Link to comment Share on other sites More sharing options...
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