ScubaLessonsInc Posted September 12, 2011 Share Posted September 12, 2011 I have Prestashop version 1.4.1.0 installed on www.TurboSupplyCenter.com with a very serious issue. I have only enabled taxes for the state of Florida and we only accept orders for USA only. This should be relatively simple. But when a voucher is added to the cart for $100 off any item in the BorgWarner Category. (COUPON CODE "SAVE100") AND the customer has an address in Florida it will add the tax properly but it will reduce the amount of the voucher by the 7% tax. BIG ISSUE.. I had this same issue with earlier versions but could not get help.. Now I wonder.. CAN ANYONE HELP?? Please. It is like there is a double negative in the reduction formula in the cart. Basic algebra mistake maybe?? URGENTLY NEED HELP. If I enable taxes for other states it happens again, but only reduces by that states, state tax amount. So if it is 6% tax for Tennesee for example the total voucher would not be 100$ it would be: $94. Thanks for your assistance!!! Link to comment Share on other sites More sharing options...
ScubaLessonsInc Posted September 12, 2011 Author Share Posted September 12, 2011 It also occurs when more than one voucher is added.. Like the SAVE100 coupon to take $100 off and the FREESHIP coupon to get free shipping. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 12, 2011 Share Posted September 12, 2011 Hi Tina, There has been a bug reported and fixed relating to this issue. If you visit the report here, you can click on Source and download the updated file you'll need to replace. Please let me know if that works for you. -Mike Link to comment Share on other sites More sharing options...
ScubaLessonsInc Posted September 12, 2011 Author Share Posted September 12, 2011 I actually was able to fix it. I changed my handeling fees to 0.001 and it still would come up $0.00 for shipping but corrected the problem because it was adding in a new positive number to the equasion. WA LA !!!!! Thanks, T Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 12, 2011 Share Posted September 12, 2011 Great! I'm glad you were able to fix this. I will mark it as solved for you, and will also edit your title to comply with the rules of the forum. -Mike Link to comment Share on other sites More sharing options...
ScubaLessonsInc Posted September 12, 2011 Author Share Posted September 12, 2011 Well Actually that did not work Mike.. only for a moment but when I refreshed and cleaned out the CACHE.. is not working. I went to your link and could not find any fix to download? Where is that exactly? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 12, 2011 Share Posted September 12, 2011 Scroll down to the Activity section, click on Source, and then download the files that were changed there. -Mike Link to comment Share on other sites More sharing options...
ScubaLessonsInc Posted September 13, 2011 Author Share Posted September 13, 2011 Ok.. don't I feel silly, figured out where the source tab was on that link.. thanks for that, now I know how to get other solutions from there. I have been learning JavaScript and fixing most of my little hiccups myself. This one I replaced the two class files and the Admin/tabs file: AdminDiscounts.php and Discount.php, but when I replaced the Cart.php it gave me a fatal error, based on the address call function. Not sure why? Any ideas? NOT SOLVED>> Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 13, 2011 Share Posted September 13, 2011 Hi Tina, It looks like there are two different cart.php files in that Source tab, which one did you use? -Mike Link to comment Share on other sites More sharing options...
jwhiz Posted October 25, 2011 Share Posted October 25, 2011 I'm having the same problem - intermittently?! - and I don't know what to do with the code files without some kind of walk through - our "IT" helper also disappeared... Have a very patient customer today who had to email us his order, as his discount also took off the tax instead of applying pre-tax. He also had problems seeing the voucher, even after I disabled the one he was using and set up a brand new one, using a different behaviour that seems to have worked on the weekend! - "Behaviour not exhausted" field, changed to "generate negative invoice". We have also run into this from time to time before, especially with specific amount discounts. Don't know why some vouchers seem to work and others don't. Possible none of them are working properly but neither we or the customer have caught the tax thing on smaller order amounts. Our national tax collector surely will though. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted October 26, 2011 Share Posted October 26, 2011 Hi jwhiz, Have you tried the suggestions posted above in this thread yet? -Mike Link to comment Share on other sites More sharing options...
Carolina Custom Designs Posted November 1, 2011 Share Posted November 1, 2011 I've got a client that is having a terrible time with the vouchers. It is doing exactly like pretty much everyone else has described. If we have a $35 voucher when it is entered in the cart it is reducing to $33.10. If I disable taxes to the store everything works perfectly. I went through the bug fix above (twice) but it only made it worse. Not only did it not fix the problem now I can't change any of the vouchers. When I try to make changes I get the following error message: An error occurred while updating object. discount and none of my changes are saved. We are using PS 1.4.3. Has anyone got the above bug fix to actually work? I haven't had any luck at all. Thanks! Marty Shue Link to comment Share on other sites More sharing options...
Mike Kranzler Posted November 1, 2011 Share Posted November 1, 2011 Hi Marty, If this is a persistent issue for you, I would recommend you either create a report in The Forge (and if you do so, please post the link here so that I can keep track of our progress) or call our US support team at 888 947 6543. -Mike Link to comment Share on other sites More sharing options...
luchiniii Posted September 19, 2012 Share Posted September 19, 2012 (edited) Hello, I would like to ask if this problem has been solved on PS 1.4.8.2. Because I have a similar problem, I have installed a prestashop for USA, and I have tested buying a product using Florida taxes, using 7.5% for taxes, the I have created a product with a value of $9.99. after that I created a voucher with a discount of $3. then in the front office I add the product to the cart, and the shows the taxes been applied to the voucher, so the final voucher discount is -$2.79 ($3 * 7.5%). My question is. those files that Mike have recommended works with PS 1.4.8.2? Sorry for my English, Hope you understand me. Edited September 19, 2012 by luchiniii (see edit history) Link to comment Share on other sites More sharing options...
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