ShanM Posted September 7, 2011 Share Posted September 7, 2011 Hi all. When I try to do a test checkout on my site www.ksplusfashions.ca/Shop - I get this message under 'Delivery Methods' - "There are no carriers available that deliver to this address." I am using the UPS Carrier v1.2 by PrestaShop. I was able to see the shipping options I selected to be available, but then the next day all of the sudden I am getting this message. I am using the exact same address details, and have even tried using an address of a family member near by. I don't believe I have touched anything since setting up the shipping module. What might have caused this issue? Is there anything else I should mention? Thank you. Link to comment Share on other sites More sharing options...
tomerg3 Posted September 7, 2011 Share Posted September 7, 2011 Did you make any changes to Zone / Country / States? Did you edit the carrier after creating it? Make sure that the carrier is assigned to your customer group (Shipping->Carrier->Edit carrier). Link to comment Share on other sites More sharing options...
ShanM Posted September 8, 2011 Author Share Posted September 8, 2011 Did you make any changes to Zone / Country / States? No. I Un-installed and re-installed it yesterday just to be sure, and everything is Default. Did you edit the carrier after creating it? Nope, I haven't edited it. I have only tried to change the "Default Carrier" to different UPS options. With no success. Make sure that the carrier is assigned to your customer group (Shipping->Carrier->Edit carrier). I'm unsure what you mean by this, but I looked through each UPS option under 'Shipping > Carrier' and all the Zones are checked. Is it at all possible for this to be a problem on UPS' end? I doubt it, but I need this resolved so any idea about what could be going on is needed. Link to comment Share on other sites More sharing options...
ShanM Posted September 9, 2011 Author Share Posted September 9, 2011 Need help desperately. Any one have any ideas? This is the last thing I need to fix before stocking and opening. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 16, 2011 Share Posted September 16, 2011 Hi Shannon, Are you using One Page Checkout? -Mike Link to comment Share on other sites More sharing options...
ShanM Posted September 16, 2011 Author Share Posted September 16, 2011 Hi Shannon, Are you using One Page Checkout? -Mike Yes, I have it set to one page checkout, also I have tried switching it back to the 5 page(?) checkout and I get the same issue. Link to comment Share on other sites More sharing options...
ShanM Posted September 20, 2011 Author Share Posted September 20, 2011 Still need assistance. Link to comment Share on other sites More sharing options...
ShanM Posted September 21, 2011 Author Share Posted September 21, 2011 ... Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 21, 2011 Share Posted September 21, 2011 Hi Shannon, Please post this issue to our bug tracker and then post the URL to your report here on this thread, and I will be sure to bring it up when I meet with our developers this afternoon. -Mike Link to comment Share on other sites More sharing options...
ShanM Posted September 21, 2011 Author Share Posted September 21, 2011 Thanks Mike, I've done so here: http://forge.prestashop.com/browse/PSCFI-3479 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 22, 2011 Share Posted September 22, 2011 Hi Shannon, I don't know if you saw our update to your bug report, but the issue lay with the UPS webservice's rounding issues. You had your packaging weight as .009kg, which was below their built-in thresholds. We added a bit of code to round any weight up to the minimum in order to prevent this error on UPS' end going forward. For more information, you can check out the bug report here: http://forge.prestashop.com/browse/PSCFI-3479 Have a great day, Mike Link to comment Share on other sites More sharing options...
jiggsaw Posted November 3, 2011 Share Posted November 3, 2011 I don't understand. Is this fixed? Link to comment Share on other sites More sharing options...
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