Zmey05 Posted September 5, 2011 Share Posted September 5, 2011 Could somebody please tell me if these guys answer to their customers at all! I paid $200 for this template http://www.uhupage.com/product.php?id_product=177, and they allowed me to download some useless files. If I try to upload the zip file to prestashop, it says: Zip file seems to be broken, if I try to unzip it, my WinRar says: the archive is damaged. I sent uhupage's customer services at least 5 emails since yesterday, but no one answers and I simply have no idea what's happening. Could somebody please tell me who are they and how to contact them - I really need to make this theme work. Link to comment Share on other sites More sharing options...
cookiefac3 Posted September 5, 2011 Share Posted September 5, 2011 Hello! I will give you a suggestion that might work. As far as i know, there are some tools you can find on web that allows you to repair broken archives. You are dealing with an zip archive so download this program: http://www.zip-repair-tool.com/download.htm , and try to repair the archive on your own. If that doesn't work, i strongly suggest you to insist with e-mails. Goodluck! Link to comment Share on other sites More sharing options...
rudders18 Posted September 10, 2011 Share Posted September 10, 2011 Hi Have you tried 7-Zip as I have found this problem with a couple of free templates I downloaded from Uhupage? WInrar and winzip failed but 7-zip worked, I think it is due to them possible being created on a Unix system and not a Windows system. Regards Link to comment Share on other sites More sharing options...
cagrie Posted September 20, 2011 Share Posted September 20, 2011 uhupage designs great themes but somehow the zip files are corrupt. i use winrar, a single push of "repair" button did the trick. GLWT Link to comment Share on other sites More sharing options...
aytunc Posted March 11, 2012 Share Posted March 11, 2012 I have bought 4 templates from them. they are in chaina. yes they are answering too late to their customers. but I always received and answer in 2-3 days. they have a phone number you can call but dont forget the time differents. they answer the phone between 9:00-17:00 info is as follows: This website is owned by GuiZhou YouTown Network Technology Co.Ltd • with a capital of 500 000 RMB The head office is located at: 2th Floor, GuiYang Technology Building, Guiyang, GuiZhou CHINA Tel: 86.851.822 1543 Email: [email protected] Project Manager: Reed Chu Link to comment Share on other sites More sharing options...
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