AndersIvar Posted August 30, 2011 Share Posted August 30, 2011 Hi, The contact us works in any other language than my primary language and I guess some file is missing since it works on any other language. The mails folder is identical between the language, does anybody know what file or code that is missing? //Anders Link to comment Share on other sites More sharing options...
shokinro Posted August 30, 2011 Share Posted August 30, 2011 the file should be YourStoreRoot/mails/xx/contact_form.html YourStoreRoot/mails/xx/contact_form.txt xx is the iso code of your language Please check if file exists and the permission is set correct(644). If the files seems fine, then try to set "display_errors" to "on" in file /config/config/inc.php and do test mail see if there is any error displayed. 1 Link to comment Share on other sites More sharing options...
AndersIvar Posted August 30, 2011 Author Share Posted August 30, 2011 Shokinro, thanks for your reply, I have debugging on but there is no error exept "Something went wrong..." and the rights is 644 on all files... Any other ideas? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 30, 2011 Share Posted August 30, 2011 Hi Anders, Can you post your URL so that we can test the contact us form for ourselves? And is it broken for you on the front end, back end or both? -Mike 1 Link to comment Share on other sites More sharing options...
AndersIvar Posted August 30, 2011 Author Share Posted August 30, 2011 Sure thing! This is the link for the swedish form and that is the one that not works, If you try english, german or any of the other language it works perfectly. http://www.kakadutraders.se/sv/kontakta-oss Thanks for your replies! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 30, 2011 Share Posted August 30, 2011 And what part of the form doesn't work, exactly? I need to make sure I know what I'm looking for -Mike Link to comment Share on other sites More sharing options...
AndersIvar Posted August 30, 2011 Author Share Posted August 30, 2011 And what part of the form doesn't work, exactly? I need to make sure I know what I'm looking for -Mike Try to send me one and you get a message that in english means "An error accourd when you sent your message." Link to comment Share on other sites More sharing options...
AndersIvar Posted August 30, 2011 Author Share Posted August 30, 2011 Anyone else that has an idea? Link to comment Share on other sites More sharing options...
shokinro Posted August 30, 2011 Share Posted August 30, 2011 I saw your error, I am not sure what version of your PrestaShop. One of my clients had the same issue. it was an earlier version of 1.4x, I remembered that I fixed the problem by commenting out line, but don't remember what line exactly. You need to debug into /controller/ContactController.php file, to find out which line the error happened. Link to comment Share on other sites More sharing options...
AndersIvar Posted August 30, 2011 Author Share Posted August 30, 2011 The version is 1.4.3, okay, I do some digging in contactcontroller.php... Thnx! Link to comment Share on other sites More sharing options...
AndersIvar Posted August 30, 2011 Author Share Posted August 30, 2011 Cant really sort it out, need help... //Anders Link to comment Share on other sites More sharing options...
AndersIvar Posted August 31, 2011 Author Share Posted August 31, 2011 Really cant get this working, @shokinro, if you think really hard, just before it starts to really hurt, can you remember what you did to fix the problem? //Anders Link to comment Share on other sites More sharing options...
AndersIvar Posted September 2, 2011 Author Share Posted September 2, 2011 Darn, please! I need this to work! =) Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 2, 2011 Share Posted September 2, 2011 Hi Anders, I have created a report to pass this along to our developers. I will let you know as soon as I hear back from them. -Mike Link to comment Share on other sites More sharing options...
AndersIvar Posted September 2, 2011 Author Share Posted September 2, 2011 Okay, thank you Mike. Link to comment Share on other sites More sharing options...
AndersIvar Posted September 7, 2011 Author Share Posted September 7, 2011 I really need this to Work and would deaply and for ever quilty for you guys, so PLEASE solve my case? //Anders Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 8, 2011 Share Posted September 8, 2011 Hi Anders, I'm working on getting an answer from our development team, hopefully I'll have an answer for you soon. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 8, 2011 Share Posted September 8, 2011 Have you regenerated your htaccess file yet? -Mike Link to comment Share on other sites More sharing options...
AndersIvar Posted September 9, 2011 Author Share Posted September 9, 2011 Yes, the .htaccess is regenerated. Is there any module I can use in the meanwhile? I have added a Contact us floating on the left side of the store but many customers still uses the ordinary, or atleast try to use it. I cant search at all in the forums right now. Mike, do you know any module I can run until the problem is solved? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 9, 2011 Share Posted September 9, 2011 Hi Anders, I will continue to look for a solution for you, but in the meantime, I suggest that you add this to our Bug Tracker here: http://forge.prestashop.com/secure/CreateIssue!default.jspa Once you post it, please post the link to your report here so that I can make sure to keep on top of our progress. -Mike Link to comment Share on other sites More sharing options...
AndersIvar Posted September 9, 2011 Author Share Posted September 9, 2011 @Mike - http://forge.prestashop.com/browse/PSCFI-3357 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 9, 2011 Share Posted September 9, 2011 Thank you very much Anders, this is going directly into a report that I'm sending to our developers. I will be sure to keep you posted on our progress. -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 12, 2011 Share Posted September 12, 2011 Hi Anders, I just spoke with our development team, and this was just assigned to one of our developers to fix it for you. I will be sure to keep you posted, but hopefully we will have this resolved for you soon! -Mike Link to comment Share on other sites More sharing options...
Bruno Leveque Posted September 20, 2011 Share Posted September 20, 2011 Hi Anders, We updated the bug on the Forge, please can you send me an e-mail with an FTP access to resolve this issue. I think it could be fixed very quickly. Regards, Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 22, 2011 Share Posted September 22, 2011 Hi Anders, I don't know if you saw our update to the bug tracker last night, but we went ahead and fixed this for you. You can learn more about the issue here: http://forge.prestashop.com/browse/PSCFI-3357 Have a great day, Mike Link to comment Share on other sites More sharing options...
Recommended Posts