hurray Posted August 29, 2011 Share Posted August 29, 2011 Hi, I recently went on vacation. I put a note on the header of my site as well as disabled "Add to Cart" buttons from every page. However when I was checking my email I realised that some people had made some purchases from the site. How can this be possible? I also realised that when you add an item to the cart, and then come back few days later to the site, you still have that item on the cart. Could this have enabled the buyers to buy the item? And if a buyer had bookmarked the page of any item, would he have been able to come back to this page and make the purchase? In such cases, how can I make sure that this does not happen? Link to comment Share on other sites More sharing options...
shokinro Posted August 29, 2011 Share Posted August 29, 2011 I think it is a good thing you got orders even when you are in vacation, isn't it? Why do you want to disable? If you have put clear note that the delivery will be delayed, then it is customer's responsibility. If you really want prevent customer from ordering during you vacation, you should use maintenance mode. I also realised that when you add an item to the cart, and then come back few days later to the site, you still have that item on the cart. Could this have enabled the buyers to buy the item? And if a buyer had bookmarked the page of any item, would he have been able to come back to this page and make the purchase? But usually, shopping cart contents is saved in database, and user info and cart ID id in saved in your browser's cookie, so when you access the store next time, it will automatically reload the cart contents. Also at back office, there is setting that you can enable or disable. Preference tab Cart re-display at log in :Yes/No Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 29, 2011 Share Posted August 29, 2011 Hi hurray, First of all, I have to agree with shokinro. If you're making sales while on vacation, it sounds like you're doing something right. Beyond that though, you may want to enable "Catalog Mode" in your back office to prevent sales when you're not available to fulfill them. -Mike Link to comment Share on other sites More sharing options...
hurray Posted September 21, 2011 Author Share Posted September 21, 2011 Thank you guys for your answers. I was gone for 3 weeks. So I would prefer not to have any sales when I am gone than to have some customers who will leaves tons of message at my place asking why the order has still not arrived. I have realized some people do not read everything on the site, no matter who obvious the writing is and then they complain later on. Shokinro, "What is maintenance code"? Mike, I commented out the "add to cart" button for each and every product. Is it not similar to enabling "Catalog Mode". Besides, I still do not understand how could someone have made an order even when the "add to cart" button was not displaying. In my opinion it must be some issues with cookie, no? Link to comment Share on other sites More sharing options...
shokinro Posted September 21, 2011 Share Posted September 21, 2011 Shokinro, "What is maintenance code"? I mean run your shop at maintenance mode. At this mode, only the IP address you specified can access your front office. (I am not sure if it is good option for you to do so). You can set maintenance mode at back - Preference tab Link to comment Share on other sites More sharing options...
LovePrestashop Posted September 22, 2011 Share Posted September 22, 2011 Hi, I recently went on vacation. I put a note on the header of my site as well as disabled "Add to Cart" buttons from every page. However when I was checking my email I realised that some people had made some purchases from the site. How can this be possible? I also realised that when you add an item to the cart, and then come back few days later to the site, you still have that item on the cart. Could this have enabled the buyers to buy the item? And if a buyer had bookmarked the page of any item, would he have been able to come back to this page and make the purchase? In such cases, how can I make sure that this does not happen? I wish I could do that. My shop is opening every day but hardly gets an order. Could you share your expirence how can your shop make an order even you are in holiday? Link to comment Share on other sites More sharing options...
hurray Posted September 22, 2011 Author Share Posted September 22, 2011 Hi Shokinro, I do not think leaving my shop on maintenance mode is a good idea. I have invested quite a lot of time and money on the SEO. If google crawlers sense a dead site, all my SEO work will go for waste and I will have to restart all over again. I still think it is cookies issue. For example, if you visited my site on Monday and bookmarked a product page on your favourites. Then I put the site on vacation on Friday and take off "Add to Cart" button. You come back to the site on Saturday accessing it via the page you had previously bookmarked. Will you not see the "Add to Cart" button? I think you will not see the change I made on Friday. What do you think? Second scenerio, you visit my site on Monday, add a product to your cart, but do not go through the full check-out. Then I put the site on vacation on Friday and take off "Add to Cart" button. You visit my site on Saturday, and see that the cart still holds the product you left there on Monday. Now you click on the cart, and go through the check out. Love Prestashop, I am also trying to find out how someone can purchase when I have taken off "Add to Cart" button." Link to comment Share on other sites More sharing options...
shokinro Posted September 22, 2011 Share Posted September 22, 2011 I didn't mean it is a good idea (or a good option). I means if you have no other better way, this is also an option to do so. Other option you can use is to set your to "Catalog" mode, in that mode, all products are still available to browse, but customer is not able to make any orders. Link to comment Share on other sites More sharing options...
hurray Posted September 22, 2011 Author Share Posted September 22, 2011 Hi Shokinro, thanks again for your quick reply. Where do I set the store to catalog mode in version 1.3.1.1? Link to comment Share on other sites More sharing options...
shokinro Posted September 22, 2011 Share Posted September 22, 2011 Unfortunately, the "Catalog mode" is only available at 1.4x. It is not available at 1.3. Link to comment Share on other sites More sharing options...
hurray Posted September 22, 2011 Author Share Posted September 22, 2011 In this case, the only option I have left is what I had originally done, i.e. toke off the "add to cart" button. I do not think this approach is bad, except that the pages saved by customers on their favorites seem to not have the effect. Link to comment Share on other sites More sharing options...
LovePrestashop Posted September 23, 2011 Share Posted September 23, 2011 there is a way to do so but will cost some time - setting the qautity of each product to 0. Link to comment Share on other sites More sharing options...
hurray Posted September 23, 2011 Author Share Posted September 23, 2011 there is a way to do so but will cost some time - setting the qautity of each product to 0. And then setting the quantity back to what is was. It can be very time consuming. But definitely one of the solutions. Link to comment Share on other sites More sharing options...
shokinro Posted September 23, 2011 Share Posted September 23, 2011 If you know SQL statement, you can use sql statement to do this, it will only take a few minutes. Link to comment Share on other sites More sharing options...
hurray Posted September 23, 2011 Author Share Posted September 23, 2011 If you know SQL statement, you can use sql statement to do this, it will only take a few minutes. Yes I know SQL a little bit. I avoided this option because I leave some items on my store as out of stock often when they have been sold out just to let customers know the kind of products I propose. So in this case I would need to mark all the sold out items to not put it back on sale with the SQL statement when I return. Anyway, I think I will do the same thing as I did last time, and if people are still able to make purchases, I will just refund them. Thanks guys for your input. Link to comment Share on other sites More sharing options...
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