Paypal does not Accept Credit Cards

[fireman28]

Hello all,

 

I am a bit desperate because I cannot find information about this issue and helpdesks are not helping.

 

After launching our website, we had many abandoned shopping carts but no purchases. I tried buying stuff with my personal Paypal account and it worked but never with a credit card, without using an account.

 

From feedback I discover that the site is unable to receive payments by credit card, in the best of the cases it says that it is unable to use that card and to try another one (I have tried 5 different in total, own and from family) and now it only displays a warning sign with no explanation whatsoever. I am using PS 1.4.4 (plus tha security patch) and the PayPal module is the latest I believe (2.8).

 

Called Paypal helpdesk and they say they cannot see any attempts from my credit cards, as if the attempted transactions never happened and suggested we had communication problems (!!!???) and referred me to a FAQ. Helpdesk by e-mail is hopeless as 2 days later I have no feedback. Tried Moneybookers and they seem to be even worse!!!

 

Any ideas, please???

 

Is there any other payment gateway (not expensive as we are starting up) that works well in Spain? Otherwise I would be forced to abandon ship and go to another solution.

 

Thanks in advance

 

al

[tomerg3]

Do you have the paypal module set up with the API call (in the settings page)?

 

Can you post a link to your site so we can see the error.

[fireman28]

Thanks for your reply.

 

Yes, I have it configured. As I said, I can make a payment by using another Paypal account. It is the credit card business without using an account that is not working at all.

 

I have got the theory that Paypal account use is not very extended in my market in Spain, so without Credit Cards, I am stuffed.

 

My website is Fitovitalia . I will switch the admin mode off.

 

Thanks again.

 

Al

[tomerg3]

The problem must be with paypal, as soon as you click the confirm order on the prestashop site, you are directed to the Paypal site, and any issue you have there is related to paypal.

 

Even if there was an error with the info that PS sends to paypal initially, the error transaction should show up on their server.

 

You can try to see if you still get the error when not using they API option.

[fireman28]

Hi,

 

I spent the day w/ Paypal and it is really weird...All the failed payment attempts were logged against my PERSONAL Paypal account, even if I never logged in. The failed transactions never appeared against the Paypal account I use for the shop. That is why they never showed up when I first contacted Paypal. And they said that my site probably had "communication problems" which caused my confusion.

 

Was it the e-mail address? I used different ones, maybe not. I blame the bloody cookies but I have no certainty of the cause.

 

Now I realise that my credit cards are originated in a different country to Spain. I changed the address with the issuers, and I can use them locally everywhere and in sites like Amazon, etc, but they fail with Paypal. I will contact Customer Support again on Monday to find out why

 

Anyway...thank you for taking the time for checking and your suggestions.

Have a great weekend.

 

Al