Oplus99 Posted August 23, 2011 Share Posted August 23, 2011 Hi, so this is what I did. I went and updated my store to 1.4.4.. then I remembered that I did some customization on the login page. so I went and restored what I had. I had 1.3.. then now when I click from back end office view my shop. I get an 404 not found error. I cannot get to the front end store at all. Please anyone help me with that. Thanks, Link to comment Share on other sites More sharing options...
Oplus99 Posted August 23, 2011 Author Share Posted August 23, 2011 please this is urgent.. I have a meeting with the client tomorrow to review the website. does anyone know what I can do to solve this problem? I want to get my store back please. thanks, Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 23, 2011 Share Posted August 23, 2011 Hi Oplus, Can you please post your URL so that we can check it out on our end? -Mike Link to comment Share on other sites More sharing options...
Oplus99 Posted August 23, 2011 Author Share Posted August 23, 2011 www.plantbasedfoods.com/store/ Link to comment Share on other sites More sharing options...
Oplus99 Posted August 23, 2011 Author Share Posted August 23, 2011 I have changed permission... now I get to a page where it says: We're sorry, but the Web address you entered is no longer available www.plantbasedfoods.com/store/ Link to comment Share on other sites More sharing options...
Oplus99 Posted August 23, 2011 Author Share Posted August 23, 2011 Please use this username and password to access back end office.. click on view my shop. this is where the problem. email: [email protected] pass: demoprestashop Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 23, 2011 Share Posted August 23, 2011 Hi Oplus, First of all, I'm not even a caviar fan and the food on your home page looks delicious! Maybe I should start eating breakfast more often, because I'm going to be struggling this morning thanks to those pictures. As for your store, when I tried to visit it I just got what looked like a blank PS storefront, not a 404 error. Is that the same thing you're seeing? -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 23, 2011 Share Posted August 23, 2011 Please use this username and password to access back end office.. click on view my shop. this is where the problem. email: [email protected] pass: demoprestashop Can you please provide the login page as well? Every storefront has a different one. -Mike Link to comment Share on other sites More sharing options...
Oplus99 Posted August 23, 2011 Author Share Posted August 23, 2011 Yeah those caviar are delicious with french bread Please have access to the back end store.. click on view my shop.. you will be directed to plantbasedfoods.com/store/en/ ... i think the problem is with /en/ .. because if I search for an item usualy it was going to store/en/category?blablabla ... now it goes to store/category?blablabla ... so how can I solve this problem to go directly to store/ and not store/en/ ??? thanks, Link to comment Share on other sites More sharing options...
Oplus99 Posted August 23, 2011 Author Share Posted August 23, 2011 okay now u can have access to the front end store with same email and password. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 23, 2011 Share Posted August 23, 2011 Oplus, The issue is that you haven't provided me with the actual login page for the Back Office. For example: http://www.prestashop-gd.com/adminprestashop/login.php Every storefront is different, and I need that link if I'm going to try to access your Back Office. -Mike Link to comment Share on other sites More sharing options...
Oplus99 Posted August 23, 2011 Author Share Posted August 23, 2011 sorry about that.. https://plantbasedfoods.com/store/authentication?back=my-account.php Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 23, 2011 Share Posted August 23, 2011 Oplus, I need the Back Office login page, not the Front Office. Please provide the link to whatever page you use to access the back office to make edits to your store. There is nothing I can do with a front office login to try to help you. The link you give me should look very similar to the one I gave you above. -Mike Link to comment Share on other sites More sharing options...
Oplus99 Posted August 23, 2011 Author Share Posted August 23, 2011 http://plantbasedfoods.com/store/wwwpbf_admin Link to comment Share on other sites More sharing options...
Oplus99 Posted August 23, 2011 Author Share Posted August 23, 2011 did you find any solution Mike? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 23, 2011 Share Posted August 23, 2011 did you find any solution Mike? Hi Oplus, I'm looking at it now, and I'm still not getting a 404 error, just the same blank front page I saw in the Front Office at first. You may want to follow the suggestions in the Back Office under "A Good Beginning..." to try our suggested fixes first. -Mike Link to comment Share on other sites More sharing options...
Oplus99 Posted August 23, 2011 Author Share Posted August 23, 2011 After I fixed permissions for files and directories. I do not get a 404 page error anymore.. I get to a prestashop page saying: Page not available I attached a screen shot. On that same page if you click on login... it will work fine and take you to /store/authentication?back=my-account.php however if you click on prestashop logo you get back to the page not available.. look how the url is now /store/en/ ... so what I am saying is this is where the problem... I do not want to redirect to /store/en/ ... I want to adjust somewhere that to change /store/en/ to /store/ ... i think this will solve the problem. thanks, Link to comment Share on other sites More sharing options...
Oplus99 Posted August 23, 2011 Author Share Posted August 23, 2011 this is the screen shot Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 23, 2011 Share Posted August 23, 2011 I'm sorry, but even following those exact steps I am unable to replicate the error. Have you cleared your browser's cache recently? Otherwise, you may just want to back up all of your files and do a clean install to see if that will fix the issues you're having. -Mike Link to comment Share on other sites More sharing options...
Oplus99 Posted August 23, 2011 Author Share Posted August 23, 2011 Okay, thank you I solved the problem.. in config/settings.inc.php there was this line: define('__PS_BASE_URI__', '/store/en/'); I changed it to this: define('__PS_BASE_URI__', '/store/'); and now it works thanks, Link to comment Share on other sites More sharing options...
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