chris2407 Posted August 19, 2011 Share Posted August 19, 2011 Hello guys, im getting a lot of returns from customers and im not sure how i can handle these in prestashop... i dont want to use the Prestashop RMA function as all my customers are not paying any attention to it and just send me back the items... So how can i mark products in the backend as sent back? I did just delete the products from a order but when i do it like this there is no way to later check the original order with all products that the customer did order.. Can you please advise me how i can best manage returns? I would also like to have a return Invoice generated which clearly shows the products that where returned and the amounts that i need to refund to the customer. Is this not possible with prestashop? many thanks Link to comment Share on other sites More sharing options...
chris2407 Posted August 22, 2011 Author Share Posted August 22, 2011 Can somebody please help me with this problem? I have lots of returns always and none of my customers is using the Prestashop RMA function... they are just sending the products back to me. How can i manage returns in prestashop so the product will be added to stock again and i can print a return or rma slip so i know how much money i have to refund to the customer? many thanks Link to comment Share on other sites More sharing options...
chris2407 Posted August 23, 2011 Author Share Posted August 23, 2011 Can somebody please help me? I really need help how i can handle the returns as im having send backs everyday... or is there another Prestashop forum where someone can help me? thanks Link to comment Share on other sites More sharing options...
chris2407 Posted August 25, 2011 Author Share Posted August 25, 2011 Hello, why does nobody answer me here and help me with this problem? Guys please help me i really need help with this. I just want to know how i can manage returns in my prestashop so the stock is right and so that i have a return slip / invoice printed with the correct amount that i need to refund to the customer... and so that i can later see that a customer did return some items... because when i just remove the products from this order later i have no chance to see the original products of this order... PLEASE somebody help me. Im also willing to pay for support or for a good solution or module but really need seriously help with this as im having a lot of returns everyday... many thanks Link to comment Share on other sites More sharing options...
chris2407 Posted August 27, 2011 Author Share Posted August 27, 2011 Can Please somebody help me? I will pay 20$ for a good solution for my problem. Thanks Link to comment Share on other sites More sharing options...
jaro61 Posted August 27, 2011 Share Posted August 27, 2011 Can Please somebody help me? I will pay 20$ for a good solution for my problem. Thanks Use super user module, login as a user and create RMA instead of user.... Link to comment Share on other sites More sharing options...
chris2407 Posted August 27, 2011 Author Share Posted August 27, 2011 Can Please somebody help me? I will pay 20$ for a good solution for my problem. Thanks Use super user module, login as a user and create RMA instead of user.... Thanks but is the module compatible to latest Prestashop 1.4 ? Cause it says "PrestaShop v1 - v1.3" thanks Link to comment Share on other sites More sharing options...
jaro61 Posted August 27, 2011 Share Posted August 27, 2011 Yes, module is compatible with version 1.4.x. Link to comment Share on other sites More sharing options...
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