HW Posted August 17, 2011 Share Posted August 17, 2011 I have had a search for this issue, or a related one, but I can't find a solution. When anyone tries to checkout, either as a guest or by registering, they are told that the birthday field is required, despite the fact that a). it doesn't appear to be a required field and b ). the testers have filled in the birthday boxes already! I have little knowledge of coding, so any help would really be appreciated! I'm using V. 1.4.3.0 Thanks Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 17, 2011 Share Posted August 17, 2011 I have had a search for this issue, or a related one, but I can't find a solution. When anyone tries to checkout, either as a guest or by registering, they are told that the birthday field is required, despite the fact that a). it doesn't appear to be a required field and b ). the testers have filled in the birthday boxes already! I have little knowledge of coding, so any help would really be appreciated! I'm using V. 1.4.3.0 Thanks Hi HW, Can you post your URL so that we can check it out for you? Thanks, Mike Link to comment Share on other sites More sharing options...
HW Posted August 17, 2011 Author Share Posted August 17, 2011 Knew I'd forget something This is my shop - http://www.continuumdesigns.co.uk/shop Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 17, 2011 Share Posted August 17, 2011 Hi HW, I tried to take a look at your shop, but there is an internal server error that is preventing me from looking at any of your products and trying to replicate the birthday error. I'll keep an eye on it and take a look as soon as those pages are back up. -Mike Link to comment Share on other sites More sharing options...
HW Posted August 17, 2011 Author Share Posted August 17, 2011 Hi HW, I tried to take a look at your shop, but there is an internal server error that is preventing me from looking at any of your products and trying to replicate the birthday error. I'll keep an eye on it and take a look as soon as those pages are back up. -Mike Thank you Mike, I appreciate it - it's loading fine for me right now (and I cleared my cache just in case I was seeing an old version) Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 18, 2011 Share Posted August 18, 2011 Hi HW, I just tried to take a look for you again, but I still can't access any of your categories (nor can my colleagues here). Can you try regenerating your htaccess file for me? -Mike Link to comment Share on other sites More sharing options...
HW Posted August 18, 2011 Author Share Posted August 18, 2011 Hi HW, I just tried to take a look for you again, but I still can't access any of your categories (nor can my colleagues here). Can you try regenerating your htaccess file for me? -Mike Done (hopefully!) Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 18, 2011 Share Posted August 18, 2011 Hi Hazel, I've been trying to access your product pages on and off this morning, and for the most part I was still running into the same issue that I mentioned yesterday in terms of an internal server error, and now the shop link just redirects to your home page. All your other pages still look like they're working fine, just not the shop. -Mike Link to comment Share on other sites More sharing options...
HW Posted August 18, 2011 Author Share Posted August 18, 2011 Hi Hazel, I've been trying to access your product pages on and off this morning, and for the most part I was still running into the same issue that I mentioned yesterday in terms of an internal server error, and now the shop link just redirects to your home page. All your other pages still look like they're working fine, just not the shop. -Mike Hi Mike, I really appreciate you taking the time to try to help me - I think at this point, I'm going to reinstall the latest version, and start clean. I may have made a mistake editing a file at some point recently. I hope I can come back for help if the problem persists after this Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 18, 2011 Share Posted August 18, 2011 I hope that will work for you. Reinstalling is probably the best option right now, but just be sure to back up regularly, just to be safe! Let me know if that solves it for you. -Mike Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now