darkvale Posted February 9, 2009 Share Posted February 9, 2009 When i try to import some products or regenerate thumbnail i get this problemInternal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request.Please contact the server administrator, voNIec=0Cm+WIuAUGg=srbH8VDnEdI=3QKOswCjc6M=2IXAAAd2X+Q=/ChcCiXzTHc=3QKOswCjc6M=yU87NrGSAlU=egpbx4DUBvk=c7GzDvoNIec=Gkr16y8Hxss=SOWs7ye84OE=wU913pffnoM=QEdEmrGZe1g=6vIrzQvOHhE=RPA5oqVG4AE=EKmUzhQUtvQ=lG7NBxBU0yg=K3PY825zbJs=r0lKiwH7bag=NeB2aKmjqxc=EV1XrhkVQII=r0lKiwH7bag=NeB2aKmjqxc=2MJ2wZnIoRs=k05/BA69GVA=khpl8IbQ/i0=RQ1HIk6dW4U=QKJLbiDp0R0=Ui3d6r1U0ak=ifyKVvMei0c=QvFlCr09Bgk=r0lKiwH7bag=NeB2aKmjqxc=OENPlL5B+i8=Ui3d6r1U0ak=nIskFWag3V0=duAHii+7vnI=jNCZGR2Cyo4=klKCcX6DmVs=NmSSUopNwAY=YkpD/gA2kE0=xJiPMYhv3GU=5I2baZ9KEpU=6raP8zcJm5I=YA2k26CRECI=uWIWeVRqDUo=RLEKav/gWGM=A9JYHu8EcKk=7UNuw5Yw278=uLkV3k/dnQU=ONjGesgOwFc=TcPYDo6kasI=f+sVdD9c4ks=28TKsCEPOOA=TGjnEAd7mG8=0gA2L9zZvSU=jnchA0MmRw0=DQe3nrZzEYM=plUKzGhuq6w=RbytnzCzdOc=hRwEx0BNGwQ=gtd2wexcUNs=1AjB3FnPtcI=tIX8rqruqW8=EdoIuAzzhdM=UeASdlhSx+0=al4jTLn8vt4=l3cnNaAyDYM=sNbPJ7r52EA=bLdQptrASUI=P4tUgJ5FUAU=DWsHV1yrF7I=6vIrzQvOHhE=9sLMnDOGXIg=kPut6rrAqgw=pwfYmEG145A=MjLifMrwcLg=zZ4Q7Hqhgbw=hTB1xmuvfrA=WaAssNyxdTw=R/LcYP8BRLI=DWsHV1yrF7I=beAhrHJ6j7o=HSQlrpNw64w=v9DutVaUF74=1p8QEtnv1jQ=xUOLd+NGMN8=ojfA6Dt6RY8=xKTspvpi/fA=hSqomaThxSI=fzHHm9pD9Ps=ft7JPKeOSE8=1vEG0yo3oXo=fzHHm9pD9Ps=eZ5Wv6ZwqDo=hHaBWIBnMI8=DPuTWRlNLp4=OwFHRLvB1QU=PLr2DOukGY0=jaRLDzFOUCo=HdP5PHgXYko=ZXOm1m9zxjs=DiDig6CWWns=oZGrSle+nv8=vcWh9C9tVNQ=MfQfZ28m0/w=3QKOswCjc6M=3qHPzGGLo3E=mwIeXVU91AQ=psVzcnqi+MY=Mw1yy2bntf4=; __utma=233216779.205673169674738340.1233062680.1234140511.1234193632.23; __utmz=233216779.1233062680.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); 6886c2e5a9aaeb1dc50feb68efea895e=3fbVHhGFdiE=k1Vybr/a+eU=5pIx7lgY7J4=74/k2fRiuls=SC82d+qsgp4=1Zf7z5Bz8eU=2F5fq0lHiRc=o9Gb60WNVSM=EGu+zLKF1vM=XSiOvR39j8E=9x0V+rUUzZw=C9jSWQTz8HU=uE3NQiGk9CU=MV6fyWH5Vu8=lRWN4m9CBJ8=S9lXN//URBw=qaHcvahA9Yw=Y+P8AFCYafI=YkrKjgc8po8=Ci+jbGdQ4Yk=Jqx88ER29Y8=UN6cXY8kqIE=; a1d840fcffda087fc32f4e6780151715=mCZOraJHo5E=lqq8nk7qfuQ=DFzxN4QXN4Q=yxOBygWtsV8=I5aHmwTxmCo=qorzolkzYxA=BXFYUxFm1FM=FZEj1TXChsU=rgFtN9c0A4I=8pd6OU1StoE=D/3qV0HYN8I=V8//R6BTKiI=tpCgQNkB3Ug=zTKtIONItDY=qzWk0y0p+A4=F7nHiB7xtZE=; f41fcddc9b54311d40b5b64e56414b2e=p9bbDm4z0pQ=XQ50vjaU9Wc=/aJi/KdjT3k=q40BzOF9tqU=47vktQrjp/w=Wnmz9nxkY2Y=o5HoC5432G4=PaCqBOfMj+A=Ov6dkclrvBo=T1VYMhDSwf8=eUlaKhqL/1w=mo+YttggByg=Suximqj6J80=hfvz4TO5+Mg=kT80gdGVtNo=N+rwmUL+5C4=cTGqozTFllE=pbAiSUROlNU=4EoZk1RdOUc=jarNYSIpTHQ=NuvAuAX91jk=Mw1yy2bntf4=; __utmb=233216779.50.10.1234193632; __utmc=233216779 and inform them of the time the error occurred, and anything you might have done that may have caused the error.More information about this error may be available in the server error log. Link to comment Share on other sites More sharing options...
lastyearinmarienbad Posted February 10, 2009 Share Posted February 10, 2009 I'm getting the same message when I try to regenerate thumbnails. If I reduce the sizes down to one though (delete small/medium etc.) then it's fine. Link to comment Share on other sites More sharing options...
darkvale Posted February 10, 2009 Author Share Posted February 10, 2009 I noticed something, when you get that message if you wait and load another page, it still doing it behind the scenes.cheers Link to comment Share on other sites More sharing options...
TropischBruin Posted February 10, 2009 Share Posted February 10, 2009 More information about this error may be available in the server error log. Did you check these files? Link to comment Share on other sites More sharing options...
lastyearinmarienbad Posted February 11, 2009 Share Posted February 11, 2009 Can you explain more clearly what you mean by "when you get that message if you wait and load another page"? Starting to get desperate here!Here is the response from my host:------------------------------ I tested that script, and it isn't getting killed by anything on ourend. We do have some process watchers that kill off processes that arebeing disruptive, however yours is simply getting "reniced" for using uptoo much cpu:2009-02-10 17:23:16 procwatch2 INFO: Process(pid=6795, name='php5.cgi',uid=abc(3447721), tty=None, cpu=89.6, rss=18180.0,vsize=72724.0): renice for CPU time We can't really provide support on getting that working for you, sothat's something you'll need to handle on your own.------------------------------- Link to comment Share on other sites More sharing options...
lastyearinmarienbad Posted February 25, 2009 Share Posted February 25, 2009 Please? Seems like a lot of people are having this problem. Link to comment Share on other sites More sharing options...
spott Posted February 25, 2009 Share Posted February 25, 2009 Check the file/folder permissions and also error log.I think Your hosting provider has suPHP/suEXEC installed and so files permissions can be 644 and folders 755. When higher, then it can give these internal server errors. Link to comment Share on other sites More sharing options...
TropischBruin Posted February 25, 2009 Share Posted February 25, 2009 More information about this error may be available in the server error log. Did you check these files? Well? Link to comment Share on other sites More sharing options...
lastyearinmarienbad Posted February 26, 2009 Share Posted February 26, 2009 Spott - Thanks for the tip, Tried setting the 'img' folder to 755 but the internal error still came up. Should I set the image files inside it to '644'? Your help is much appreciated! TropischBruin - I'll check the server error log. There are only about 40 products listed so is quite a small site. Any ideas why my host would be saying CPU usage is too high? The host is Dreamhost. Thanks as well for your help!Cheers! Link to comment Share on other sites More sharing options...
TropischBruin Posted February 26, 2009 Share Posted February 26, 2009 TropischBruin - I'll check the server error log. There are only about 40 products listed so is quite a small site. Any ideas why my host would be saying CPU usage is too high? The host is Dreamhost. Thanks as well for your help!Cheers! Not checking your server logs FIRST is the same as not checking you oil if you car starts making strange noises!! Link to comment Share on other sites More sharing options...
Guest Posted February 26, 2009 Share Posted February 26, 2009 Spott - Thanks for the tip, Tried setting the 'img' folder to 755 but the internal error still came up. Should I set the image files inside it to '644'? Your help is much appreciated! TropischBruin - I'll check the server error log. There are only about 40 products listed so is quite a small site. Any ideas why my host would be saying CPU usage is too high? The host is Dreamhost. Thanks as well for your help!Cheers! keep in mind that with shared hosting package, your host will always limit cpu usage per customer. Link to comment Share on other sites More sharing options...
spott Posted February 26, 2009 Share Posted February 26, 2009 Spott - Thanks for the tip, Tried setting the 'img' folder to 755 but the internal error still came up. Should I set the image files inside it to '644'? Your help is much appreciated! TropischBruin - I'll check the server error log. There are only about 40 products listed so is quite a small site. Any ideas why my host would be saying CPU usage is too high? The host is Dreamhost. Thanks as well for your help!Cheers! With suPHP/suEXEC - yes - files need to be 644 Link to comment Share on other sites More sharing options...
lastyearinmarienbad Posted March 3, 2009 Share Posted March 3, 2009 Here is the error in the server logs:[Tue Mar 03 04:55:52 2009] [error] [client 203.217.76.38] Premature end of script headers: index.php, referer: http://www.abc.com/shop/theadmin/index.php?tab=AdminImages&token=fa1e559225777b24234ab8936f63c054[Tue Mar 03 04:55:52 2009] [error] [client 203.217.76.38] File does not exist: /home/juliefleming/juliefleming.com.au/internal_error.html, referer: http://www.abc.com/shop/theadmin/index.php?tab=AdminImages&token=fa1e559225777b24234ab8936f63c054I've also attached a screen capture of the thumbnail settings.Any help much appreciated!Thanks Link to comment Share on other sites More sharing options...
Recommended Posts