berta recchia Posted August 9, 2011 Share Posted August 9, 2011 I noticed there are a few bugs reported about the guest tracking features and some fixes should come with the new version. Is there anything I can do to make it work for now? I don't see where you can disable the feature / remove the link sent in the order confirmation mail to the customers. In my case I get: There is 1 error : 1. Invalid order I know the order number is correct of course. Any suggestion? Link to comment Share on other sites More sharing options...
berta recchia Posted August 12, 2011 Author Share Posted August 12, 2011 Chirp chirp chirp...do you guys hear the crickets in the silence? Everyone must be busy with something. My last 4 posts went unanswered.... Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 12, 2011 Share Posted August 12, 2011 Hi Berta, I have generated a bug report and passed it along to our developers. I will let you know once they have had a chance to investigate and give me their solution. -Mike Link to comment Share on other sites More sharing options...
Mary Harrington Posted August 12, 2011 Share Posted August 12, 2011 We actually just noticed the same error today. Guest tracking always returns "Invalid order" Link to comment Share on other sites More sharing options...
jobantick Posted August 12, 2011 Share Posted August 12, 2011 Sorry, I made an error with my previous post. -Jo Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 22, 2011 Share Posted August 22, 2011 Hi Berta and Mary, Our development team has asked for you to submit the bug report yourselves so that they can work directly with you to make sure it gets properly fixed. You can do so here. Please let me know if you have any difficulties doing so, because they are expecting to hear from you. -Mike Link to comment Share on other sites More sharing options...
berta recchia Posted August 25, 2011 Author Share Posted August 25, 2011 It turns out that if you transform guests into customers after they placed an order the guest tracking will not work anymore since they are not guests anymore. It kind of make sense but some customers still use the original email with the guest tracking link so, in my opinion, guest tracking should still work for those order numbers even after the transformation. Mike, The person in charge of the "bug" has been notified. I'm not sure if you guys want to still handle this tweak as a bug. Thanks. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 25, 2011 Share Posted August 25, 2011 Hi berta, It would probably be best if you let him know this yourself. On the bug tracker, he has actually posted several questions for you with no response, and is waiting on your answers before moving forward. The report is here: http://forge.prestashop.com/browse/PSCFI-3125 -Mike Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 21, 2011 Share Posted September 21, 2011 This bug has been fixed, and you can find the updated files under the Source tab on the Bug Tracker. We also made several changes to the wording and layout to Guest Tracking as a whole to simplify the process and help people determine why they are getting an error message in the first place (e.g. wrong email, wrong password...) I am marking this as solved. -Mike Link to comment Share on other sites More sharing options...
duncanmoo Posted September 21, 2011 Share Posted September 21, 2011 Sorry I am a total novice at the Bug tracking system, figured out I needed to create an account in order to see the source tab at least. Anyway the commit from Bruno LEVEQUE includes a whole bunch of things, how do I know which files are relevant to this issue, is it just these? themes/prestashop/guest-tracking.tpl controllers/GuestTrackingController.php Thanks Link to comment Share on other sites More sharing options...
Mike Kranzler Posted September 21, 2011 Share Posted September 21, 2011 Hi duncanmoo, There's one more file for you: /themes/prestashop/css/global.css The rest of those in the changelog are files we edited yesterday as we went through and made some changes throughout the core software for other issues in the bug tracker. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
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