Uploading images via FTP - not working anymore

[S7 Media Ltd]

Hi everyone,

 

I have tried searching but I can't seem to find anything related to this.

 

I've used a CSV file and in there I've declared the path to the products' relative images. I then uploaded about 12 images via FTP just as a test, and they worked absolutely fine. Prestashop picked them up from the "products" folder that I created in the img folder, converted them and rescaled them, renamed them to the title of the product and placed them in img/p.

 

Then, yesterday, I went to show my client how to upload the rest of the images via FTP (about 800 of them), and it wouldn't work. The images are uploaded fine into the folder declared in the CSV file, but Prestashop isn't picking them up and renaming them, and placing them in the img/p folder.

 

My website is displaying the outline box with the blue question mark in it in Safari (equivalent of the red cross in IE), and when you click on them, Fancybox pops up with the message "the requested content cannot be loaded. Please try again later."

 

In my back office, the issue is the same - blue question mark.

 

I don't know why, for some reason, Prestashop won't automatically pick up my images anymore? I've noticed there's an option for regenerating thumbnails but I didn't want to touch that just in case it's the wrong thing, and potentially delete a gigabyte's worth of images.

 

Could any one help me please? Thanks!

[mohsart]

I'd try regenerate thumbs, BUT make sure to uncheck Erase previous images.

Note that this may have to be done a number of times, after my upgrade to 1.4.3 I had to regenerate them maybe 30 times until all were OK.

 

/Mats

[S7 Media Ltd]

Hi buddy, thanks for the response.

 

I have tried that 10 times now, and there's no new images. And it only takes a second to say "thumbnails successfully regenerated". That sounds way too quick for a process of converting a load of images.

 

If you have any other pointers I'd appreciate it.

 

Cheers.

[mohsart]

Since it worked at first, I don't really think this is the case, but could it be a files/folder rights issue?

And they are all of the same type, eg .jpg, and of reasonable size, I assume?

Other than that, I have no clue.

 

/Mats

[S7 Media Ltd]

Since it worked at first, I don't really think this is the case, but could it be a files/folder rights issue?

And they are all of the same type, eg .jpg, and of reasonable size, I assume?

Other than that, I have no clue.

 

/Mats

 

I've tried that too, unfortunately that's not working either. Plus I've tried regenerating my htaccess and that didn't work. And yes they're all jpgs. Reasonable size, do you mean they could be too big?

[mohsart]

I guess, i mean something has to cause your problems...

 

/Mats

[S7 Media Ltd]

Well I've reuploaded all the images, they're all under 1MB, the server memory limit is fine. I really don't understand what it is that is causing the problem. I appreciate you trying to help though man. Thanks!

[S7 Media Ltd]

Actually, I think I have it working now. I reuploaded the images to the "upload" folder as suggested on this forum post:

http://www.prestashop.com/forums/topic/91931-error-importing-images-with-csv/

 

updated the CSV with those file paths. Erased and regenerated the thumbs, and now we're working.

 

Part of the issue was my own stupidity not checking each individual product - turns out, when I click on a product, because of all the times I tried uploading, it created a gallery for each product with duplicate images, but wasn't removing the faulty front cover image. At the same time, you'd think when you tick the "erase" box, Prestashop would actually erase the images. And it didn't.