MellyP Posted August 1, 2011 Share Posted August 1, 2011 Hi All I am very close to launching my shop and my friend has tested my shop by placing an order and the order is not registering as an order on my website? The money was transferred though through Moneybookers and is in the acct. Anyone have an idea of what I might be missing? Thanks MellyP Link to comment Share on other sites More sharing options...
PrestaDesigner.com Posted August 1, 2011 Share Posted August 1, 2011 Hello Melly, That's really strange. How did your friend placed the order? Can you find him under the customers tab, as a registered user? Also what version of prestashop are you running? Link to comment Share on other sites More sharing options...
MellyP Posted August 1, 2011 Author Share Posted August 1, 2011 Hello I can see him registered as a customer, i can see his delivery address and what he selected in his cart. When I open his cart it says that he has not placed any orders yet? I am new to this so hopefully I am not missing something obvious. Many Thanks Melly P Link to comment Share on other sites More sharing options...
MellyP Posted August 1, 2011 Author Share Posted August 1, 2011 Further to your question, I am using the following Server information Prestashop Version: 1.4.3 Server information: Linux #1 SMP Tue May 31 13:22:04 EDT 2011 x86_64 Server software Version: Apache PHP Version: 5.2.17 MySQL Version: 5.0.92-community-log Link to comment Share on other sites More sharing options...
MellyP Posted August 1, 2011 Author Share Posted August 1, 2011 Anyone with any thoughts?? Would greatly appreciate some help. Link to comment Share on other sites More sharing options...
tomerg3 Posted August 1, 2011 Share Posted August 1, 2011 What is the URL for the site? Link to comment Share on other sites More sharing options...
MellyP Posted August 1, 2011 Author Share Posted August 1, 2011 My URL is http://www.patersonandpaterson.co.uk/ Thanks! Link to comment Share on other sites More sharing options...
Grégoire Véron Posted August 1, 2011 Share Posted August 1, 2011 Have you tried to download the last version of Moneybookers module ? http://addons.prestashop.com/fr/modules-paiement-prestashop/1747-moneybookers.html It should work great. Cheers Link to comment Share on other sites More sharing options...
MellyP Posted August 1, 2011 Author Share Posted August 1, 2011 Hello, I am using the 1.5 version of Moneybookers which is the latest version so i'm not sure that is the problem...? Link to comment Share on other sites More sharing options...
tomerg3 Posted August 1, 2011 Share Posted August 1, 2011 I thought it may be a permissions issues, but it's not. I don't know too much about how moneybookers work, but it can really only be a few things. 1) The "Return URL" that is sent to moneybookers is incorrect 2) Their server cannot access yours (firewall issue or blocked IP). 3) Sort error in /modules/moneybookers/validation.php which is not creating the order. Link to comment Share on other sites More sharing options...
MellyP Posted August 1, 2011 Author Share Posted August 1, 2011 I have looked in my Moneybookers account details on their site and I didn't have a URL setup in my company profile. I have now put this in. Do you think this is where the return URL is placed? Link to comment Share on other sites More sharing options...
tomerg3 Posted August 1, 2011 Share Posted August 1, 2011 The return URL is sent from your within prestashop (/modules/moneybookers/payment.tpl) Link to comment Share on other sites More sharing options...
MellyP Posted August 2, 2011 Author Share Posted August 2, 2011 I think I have found the problem. I have verified the secret word and on these notes (http://www.prestashop.com/partner/Activation_Manual_Prestashop_EN.pdf) it says that a few options should come up and they should say: Page displayed after successful payment - (URL address) This does not come up on my settings. I have reentered my secret word and it still doesn't come up. Should this be automatically created? Also I don't get the next option come up until the bottom of the page but all it has in it is my basic site address. Page displayed after payment cancellation - (URL address) Any ideas?? Link to comment Share on other sites More sharing options...
MellyP Posted August 2, 2011 Author Share Posted August 2, 2011 The return URL is sent from your within prestashop (/modules/moneybookers/payment.tpl) I think I have found the problem. I have verified the secret word and on these notes (http://www.prestasho...estashop_EN.pdf) it says that a few options should come up and they should say: Page displayed after successful payment - (URL address) This does not come up on my settings. I have reentered my secret word and it still doesn't come up. Should this be automatically created? Also I don't get the next option come up until the bottom of the page but all it has in it is my basic site address. Page displayed after payment cancellation - (URL address) Any ideas?? Link to comment Share on other sites More sharing options...
Pinkloveshy Posted August 4, 2011 Share Posted August 4, 2011 Did you ever solve this problem? I have the same issue where customers can purchase, payment is made and I get recognition of a sale but also a payment error suggesting the customer hasn't paid. Clearly this is not acceptable for the customer as they often try and sometimes do pay twice. I am on 1.3.7 prestashop and using v1.4 moneybookers as advised via prestashop Any thoughts? Regards Pinkloveshy Link to comment Share on other sites More sharing options...
MellyP Posted August 4, 2011 Author Share Posted August 4, 2011 Hi Pinkloveshy, I have now lodged this issue on the bug tracker as there seams to be nobody who knows about this problem. I have had no response yet... MellyP Link to comment Share on other sites More sharing options...
Anne-Laure Posted August 10, 2011 Share Posted August 10, 2011 Hi All, The problem should be solved with the module available here: http://addons.prestashop.com/en/payments-gateways/1747-moneybookers.html If you are having trouble with order being registered on your shop but payments are made please download this version of the module that was corrected by PrestaShop's Team. If you are still expenriencing the problem please let me know. I will contact Prestashop and our Moneybookers team to solve it. Best regards, Anne-Laure Link to comment Share on other sites More sharing options...
fireman28 Posted August 23, 2011 Share Posted August 23, 2011 Hi Anne-Laure, I am on PS 1.4.4, using MB module 1.6, standard template and keep getting: 1 error(s): Please double-check your Moneybookers account to make sure you have received the payment (Yours / MB) The customer receives an error e-mail and the order appears as PAYMENT ERROR in the PS BO. Could you please intercede to have this issue solved? As I am not the only one, I feel there is a bug floating around. Thanks. Regards, Al Link to comment Share on other sites More sharing options...
Grégoire Véron Posted August 23, 2011 Share Posted August 23, 2011 Hi guys, For those who still have issue with Moneybookers, can you check that you have installed the last 1.6 version of Moneybookers? If this is not solved, can you send me a Private Message detailing the issue with your Back-Office access so that we can fix it? Thanks! Grégoire Link to comment Share on other sites More sharing options...
lavalava Posted October 28, 2011 Share Posted October 28, 2011 Hi, I'm using prestashop 1.4.3 and MB 1.6; I have issue with cyrillic alphabet... Moneybookers module automatically takes client's name, address, ect. from shop, but my client's names, address, ect. are in cyrillic alphabet...and moneybookers do not understand that (after submit button show only ????????????????) and there is no message that the form must be filled in Latin So, my questions: 1. how to change so do not automatically get names, addresses, etc. 2 . How to put a message in the form of payment that must be filled in Latin Thanks Link to comment Share on other sites More sharing options...
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